TLC ropelight bulbs gone and sleeving gone black

wese007 · 01-01-2009, 12:36 PM

hi guys,

removed my xmas tree today,to see a section of my ropelight not working,also there is black marks on the outer case where the bulbs have gone,

and these blown bulbs are glowing red, removed the lights and the section thats was not working is now working.

theres is a total of 9 black marks, and loads of little black spots behind the bulbs themselves

any one having problems with theres,i bought them from tlc,as i thought i would be getting quality,and now cant remember which branch online i bought em from,and have lost my receipt,bummer, bought july last year, 2008 lol,

KobeoneHD · 01-01-2009, 7:25 PM

Funny you should post about this because i have just noticed exactly the same thing on my rope light again bought from TLC.

And like yourself have lost the reciept but may still phone the branch to have a moan.

Will let you know what the outcome is

Thanks

KobeoneHD

CkOwnz · 01-01-2009, 7:32 PM

Same problem here! Purchased from TLC Direct about 2months ago.

They are only on about 4-5 hours per night, and have only been light un-coiled. (They are around a floating wall.)

So far have noticed 5 blubs burning out, going an orange colour, and are starting to turn the rubber black.

Do you think we could get them replaced by TLC Direct? As for they state they last for alot longer than they have!

First post on avforums - been a browser for ages though.. wooo :-)

KobeoneHD · 01-01-2009, 7:38 PM

hi guys

i think we should definately look at getting a replacement because mine are only 4 months old also (again a floating wall....Groove inspired!!) and it really affects the light around the wall.

If i have any luck will keep you updated

KobeoneHD

tankrs · 01-01-2009, 8:16 PM

Had this same problem. See Here for result

Tankrs

wese007 · 01-01-2009, 9:19 PM

yea mine was round floating wall as well,they should replace them as its within 12 months,where we stand without receipt i dont know,but mine was bought on credit card,so should be able to find when i bought em,im sure they will help

tankrs you link is dead mate,will keep you all posted as well,as we are all in the same boat , thanks fo the replys,

ive put the christmas tree led lights there for now,mixture of blue and white,lol,everyone prefers the rope light though,

bit gutted really,just bought some for my sons bedroom,all the way round the ceiling in red,looks pretty cool,and he feels like mini me

his tele etc is better than mine he keeps on telling me lol,just worried they will play up now

fingers crossed,surprised as leds should last for ages before they play up

MitsiTurbo · 01-01-2009, 9:23 PM

Quote:

Originally Posted by wese007

tankrs you link is dead mate,

fingers crossed,surprised as leds should last for ages before they play up

Try this instead mate:

http://www.avforums.com/forums/home-...ropelight.html

The normal TLC ropelight isnt LED, its basically small filament bulbs. LED wouldnt create enough heat to melt the casing!

Good luck!

wese007 · 01-01-2009, 9:32 PM

cheers MitsiTurbo,ill use them tel numbers on there myself

tankrs · 01-01-2009, 9:54 PM

Thanks for posting new link Mitsi

Tankrs

CkOwnz · 02-01-2009, 1:34 PM

Just phoned TLC up, and gave them my order number and explained whats happened to the rope light. They sent me an email with attached free post labels to return the rope light back for a refund or exchange.Although I choose to have an exchange, I should of got a refund and just re-ordered the rope light, it would have been quicker! haha.

Go for it guys!

wese007 · 02-01-2009, 1:45 PM

well not so good for me,cant find receipt or remember which branch i bought it from,so mine will be going in bin,wont be buying more from tlc as can get it cheaper elsewhere,its all made at same place tlc told me,so why pay more,can get it half the price i paid,

seen some led stuff in b and q today,only problem is i need 6 m and theres is 15m, only a tenner though,bargain,could i cut it down to size anyone

good to hear at least some good came out of this post for some

KobeoneHD · 02-01-2009, 5:20 PM

Hi guys thanks for the contact number tankrs, will give them a call on monday as ben too at work today (B&Q).

Thanks again

KobeoneHD

wese007 · 02-01-2009, 6:16 PM

i got some led rope light today,just the size i want,for a tenner,from a local garden centre,

these should last alot longer than the normal rope lights,and i have different settings to play with,dont get as hot and cheaper to run,so im a happy bunny,

good luck every one with there replacement,will be no problem with you have your receipt

tankrs · 02-01-2009, 6:30 PM

Quote:

Originally Posted by KobeoneHD

Hi guys thanks for the contact number tankrs, will give them a call on monday as ben too at work today (B&Q).

Thanks again

KobeoneHD

Kobe,
That number was for skytronic not TLC. You need to ring the TLC number on their website. The skytronic number was just to explain the problem to them. However if enough people ring with same problem they may ask manufacturers to look into into why its happening.

Tankrs

CkOwnz · 11-01-2009, 3:35 PM

Received my replacement rope light from TLC, and came to fit it around the floating wall today to find that they have sent me 5meters instead of 7meters which I originally had! Looks like another week to receive another replacement! I dont think I will bother with them though if they request sending the 5 meters back. What aload of!

neilball · 11-01-2009, 9:02 PM

Duralite produce connection kits to allow you to extend existing ropes or replace damaged sections - as long as you only cut the rope at the specified points it is a simple way to fix the rope light rather than replacing it.

I don't know if there is a problem with recent batches as I installed my Duralite rope well over 18 months ago, it is used daily (it is fixed beneath my kitchen base cabinets as a continuous plinth light) and so far I have no discolouraion or blown bulbs.

Spiderkid · 11-01-2009, 11:45 PM

Quote:

Originally Posted by wese007

well not so good for me,cant find receipt or remember which branch i bought it from,so mine will be going in bin,wont be buying more from tlc as can get it cheaper elsewhere,its all made at same place tlc told me,so why pay more,can get it half the price i paid,

seen some led stuff in b and q today,only problem is i need 6 m and theres is 15m, only a tenner though,bargain,could i cut it down to size anyone

good to hear at least some good came out of this post for some

Technically you don't need to produce a receipt if the goods are faulty, you just need to prove that you bought it from them, so a credit card or bank statement should suffice. Contact the Citizen's Advice Bureau if you're uncertain: Citizens Advice website

wese007 · 12-01-2009, 6:31 PM

cheers for that spiderkid,but ive binned mine now,and chances are they would want them sending back,and means going through statements and remembering wheni got them exactly,might be worth it i guess,25 quid is 25 quid and it dont come for free

CkOwnz · 13-01-2009, 1:35 AM

Phoned TLC this morning, told them the replacement they sent me was 2meters short. They immediately dispatched me 7 meters of ropelight for next day delivery free of charge, and said to keep the 5meters they had already sent... Cant fault there customer service really!

lizap · 27-01-2009, 8:35 PM

had the same problem too, tlc have sent a new one out. they said that it must have been connected wrong! but will send me a replacement anyways? the rubber casing is obviously not up to the job

they do an led version which i never noticed when i bought the first time round, i reckon they would be far better.