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Re: User Capabilities of Lutron Homeworks Software
I know this thread is old, but thought I'd post some thoughts for anyone considering homeworks in the uK, having just gone through installation.
1. do not rely on the Lutron site for information on what service and back-up you get - I assumed what I read on the lutron website was accurate for the UK market, having accessed the UK web site to see what the full product offering was. So I did not tie down the after sales care with the installer, it seemed clearly explained on the web, and looked a sound proposition. The site I'm told refers principally to the service offered in the US, I am told and is not the standard support offered in the UK. So if you are considering installation, make sure you get clear on how the product will be supported after installation. Your question was on programming - on the main Lutron site, and indeed on the various blogs I read, minor programming changes are indicated as part of after sales care provided for in the initial purchase - so imagine my surprise at being charged @£750 a day by the installer for some minor tweaks (and I do mean minor) as we attempt to get the initial set up right (that is, I've had the two standard days, it needs tweaks, but that is what I'm told it will cost me, even with the remote access set up and working). The two days programming for the initial install was not really what I as someone who can afford such a system would call a day - pitch up at 10-30am, gone by 2pm without checking all was ok, so not surprising it needs some TLC.
2. make sure you get an explanation of the vagaries of the lights used. I have been left without lights outside for days on end, where the external sodium lights were accidentally switched off and back on (most of us have children...), tripping the system, and the dealer failed to return calls to allow me to reset the outside lights.
3. The functionality appears great, but you appear to get little of it in the price you pay - everything is extra, though you assume when paying £20,000+ for an integrated system that advertises links to security systems etc that you are paying for the functionality advertised. My approved dealer claims it is not, even though all this was discussed at the outset, and was a selling point to me.
4. The engraving is free, but you have to known what you want each buttons to do and name them before you install, before you can go in the room and try settings and combinations out, otherwise you pay for new face plates, or do without lights for the weeks and weeks it takes to engrave.
And the cost - you appear to pay in £ at 2-1 the $ price, that is US$1 = £2, not the rate you might see advertised at Travelex of $2 to £1.
Any Lutron dealers out there prepared to tell me I've been had and offer advice as to what I should expect, or is this how it is? Anyone at Lutron want to step in and make a customer happy, who has paid a huge sum to have his wife lecture him about the merits of a simple switch?
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