Hi Neil,
Thanks for the reply. Yes I do have the wireless receiver. From everything I have read about this thermostat, I am indeed questioning the competency of the electricians who have tried to install it so far.
I managed to speak to Honeywell this morning and a very helpful lady there was able to talk me through the installation procedure. She said pretty much all that you said in your reply. I have a mate who is not afraid of electrics (I have to admit anything over 12V and I panic!) and I will ask him to have a look at it with me, your instructions and the electrician. I am hopeful that we will be able to get it connected.
Appreciate the help.