[Iancity]

Hi, after some advice...

Bought an oven as part of a kitchen Oct 07 from Homebase, Oven was a Candy.
Anyway, about April 08 the heating element on the bottom oven went, tripping the electric in the house (as a light bulb would do). Candy came and repaired it, 2 months later same thing happened, Candy came and repaired that, 3 months later same thing again...eventually managed to get a new Oven from Candy through Homebase in Nov 08

However, last night the new oven's heating element went again.
Went to Homebase who have basically said not their problem but Candy's - I dont really want to go to Candy just to go through the same cycle of repair --- fault --- repair --- fault etc etc as each repair takes about 3 weeks from reporting it to being fixed and I am left without an oven for 3 weeks at a time

So, what can I do - are Homebase not responsible, do Candy have to look at providing me with a different model, am I being silly, its just gone off once on the new oven ?????

Any advice much appreciated - who do I go to next or do I just give up (oven was £552) and get another one

Thanks

Ian

[plasma123]

Its homebase's issue, end of story. Your contract is with them.

Key Facts:

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).