Excellent Miele support experience

**Stuart Wright** · 23-10-2009, 4:56 PM

We have a Miele condenser dryer bought about 6 years ago. We use it regularly and aside from a couple of popped thermostats (cheap fix), it's been fine.
Today it started making a horrible scraping noise. Sounded like the bearings had gone.
Since local shop callout costs were £90 plus parts, I was considering binning it and getting a new dryer.
I thought I'd give Miele a go for some advice. The customer service lady put me though to an engineer.
He was sure that the bearings wouldn't go on a machine so young and suggested that ridiculous health and safety regulations aside, if I removed the top of the machine I could see whether something was in contact with the drum.
But before I went there, I knelt down and had a close look inside the drum, and while hand turning it, a small, white piece of what looked like very hard plastic appeared in the bottom.
The engineer on the phone listened to the sound while I hand turned the drum.
"I know what it is!" he said.
"Have a look at the back - it's a bra wire."
And sure enough a white bra wire was wedged in the back grill.
I got some pliers and yanked it out.
The dryer is fine.
The engineer had 25 years experience, and it showed.
Well done and thanks to that Miele engineer.
Wife will have to get a new bra.

**Hillskill** · 28-10-2009, 2:49 PM

Miele Products have always been top draw for us. I think our Washing Machine came with a 5 year gurantee from JL and then we filled in the Miele Warranty card for an additional 8 years cover

Will be looking at their Vacuum cleaners next

skinnymalinky · 27-11-2009, 9:54 PM

I did a similar thing when our dryer kept tripping the fuse, took the top off and found a bra wire!

B

y women

Billo · 02-12-2009, 9:00 AM

I've just had an engineer out to our Miele lab dishwasher for the first time. It is 17 years old and is used twice a day. A rubber diaphram had perished and it was up and running again within an hour.

craig1912 · 09-12-2009, 10:50 AM

Just bought one of their washing machines from JL- comes with a 10 yr guarantee!!

jendo · 15-12-2009, 10:09 PM

We were going through a washing machine once every two years. Fed up with this we took the plunge and went with Miele. True the initial outlay is a bit steep but should pay for itself in the long run. Good to hear about good service should we have problems.

**IronGiant** · 17-12-2009, 2:56 AM

Miele UK are based about 4 miles from my house, I think I'll be looking at their product range for our next white goods

Thanks,

Dave

*Wild Weasel* · 20-12-2009, 12:37 PM

They have an experience centre at their HQ in Abingdon. I think you have to book first, but you can see most of their range plugged and plumbed in and working.

Simpson1 · 21-03-2010, 3:19 AM

Quote:

Originally Posted by Wild Weasel

They have an experience centre at their HQ in Abingdon. I think you have to book first, but you can see most of their range plugged and plumbed in and working.

I know this is an old thread, just wanted to put my opinion in

All my appliances, ranging from Dishwasher, washing machine, oven, hob, steamer and warming drawer are all Miele, and they have been excellent, well built and a pleasure to use, the only non Miele stuff is my cooker hood which is Elica (pain in the a**e to install and bits fell off it whilst installing)

typical Italian quality!! and my American Fridge Freezer which is Samsung, which is having a repair on defrost unit this week under Samsung warranty.
can't beat the German stuff, always have German cars aswell.

I know some people will have a difference of opinion, but I have seen too many people buying cheap and regretting it.
And yes, the HQ in Abingdon is fantastic, no pressure (they don't discuss prices because they don't sell the stuff) and they have everything there for you to look at. When we got our oven we booked ourselves on the cooking day at Abingdon (free of charge) - it was first classs, all the food cooked on demonstration was ready at the end of the day including drinks complete with table service with no cost whatsoever

fronzoni · 13-06-2010, 8:57 PM

My experience with Miele upright hoover was not good, the service engineers, do not come out to your home when there is a fault with the appliance . I had to wait for them to send out a box, so i could package the hoover for collection, ring them when i had done this, wait for collection by the white van man, then when they received the hoover, they had not got the part required for the repair, had to wait for it to arrive from germany. Not good service. However the hoover is great, just hope it does not break again.