Excellent Miele support experience

[Stuart Wright]

We have a Miele condenser dryer bought about 6 years ago. We use it regularly and aside from a couple of popped thermostats (cheap fix), it's been fine.
Today it started making a horrible scraping noise. Sounded like the bearings had gone.
Since local shop callout costs were £90 plus parts, I was considering binning it and getting a new dryer.
I thought I'd give Miele a go for some advice. The customer service lady put me though to an engineer.
He was sure that the bearings wouldn't go on a machine so young and suggested that ridiculous health and safety regulations aside, if I removed the top of the machine I could see whether something was in contact with the drum.
But before I went there, I knelt down and had a close look inside the drum, and while hand turning it, a small, white piece of what looked like very hard plastic appeared in the bottom.
The engineer on the phone listened to the sound while I hand turned the drum.
"I know what it is!" he said.
"Have a look at the back - it's a bra wire."
And sure enough a white bra wire was wedged in the back grill.
I got some pliers and yanked it out.
The dryer is fine.
The engineer had 25 years experience, and it showed.
Well done and thanks to that Miele engineer.
Wife will have to get a new bra.

[Hillskill]

Miele Products have always been top draw for us. I think our Washing Machine came with a 5 year gurantee from JL and then we filled in the Miele Warranty card for an additional 8 years cover Will be looking at their Vacuum cleaners next