[sdb123]

Originally Posted by lyndagw

From reading this it would seem they are OK if all goes smoothly. Otherwise forget it.

My experience was that they claimed that they did not have the right delivery address and then sold out, thus meaning that my headphones would not be here for Chrstmas (they were a gift)

I sent an email asking for a refund and cancelling my order, which they aknowledged, ignoring the refund request and saying they would send something else.

I set 2 more emails asking for refunds, all of which they received and responded to with arguments before sending an email to tell me that they had despathed goods (that I hadn't ordered) so I couldn't have the refund that I had asked for 2 days before the goods were despatched.

Their emails from a "john", who's email address has now been discontinued so I cannot contact them again, were always rude and abusive.

They have no phone number and said if I wanted to speak to someone the company wasn't for me.

How true. I do not want to deal with cowboys.

These people are rude, evasive and in breach of trading law.

Avoid at all costs. Seriously. They DO NOT DESERVE YOUR BUSINESS.

Another new fourm member hammering them....

[hot-fuzz]

Originally Posted by sdb123

Another new fourm member hammering them....

Is there a reason for that?
Is it people register to complain about their experience or a more synical reason ??

[sdb123]

Originally Posted by hot-fuzz

Is there a reason for that?
Is it people register to complain about their experience or a more synical reason ??

It seems too much of a coincidence to me that there have been three new members all posting in this thread within a short space of time with nothing but bad things to say.

I'm not saying it doesn't happen however I am a little cynical over some of the contributions on this thread.

[smogonthetyne]

Originally Posted by sdb123

It seems too much of a coincidence to me that there have been three new members all posting in this thread within a short space of time with nothing but bad things to say.

I'm not saying it doesn't happen however I am a little cynical over some of the contributions on this thread.

Perhaps it's a just a case of these forums being the best outlet for people to share experiences, good or bad?
I see nothing cynical in that, just people wanting to create awareness of what can be a very shoddy company to deal with.

[lyndagw]

I must say that I did join AV to complain about Iheadphones. Having had issues with them, I googled reviews and it brought me here.

When I read that I was not the only one to have issues I decided to log on and add to what had been said.

I am not a rival business and did have genuinely terrible experiences with Iheadphones.

I did start by saying that it would seem from other reviews that if everything goes OK then they are fine. Service however is about when things go wrong and with these cowboys there is simply no service at all.

"John" is a particularly nasty individual but if you enjoy having your money taken against instruction, being sent the wrong item against your instructions, having abuse by email and never getting anything resolved (or your goods, or your money back). Shop away!

In the meantime I am writing to their suppliers and lodging complaints with various bodies as this was one of the worse experiences I have ever had.

You know what, mistakes happen. I get that, But these people are nasty and abusive and far from these complaints being suspicious I would stop ad wonder why, after a customer pointed this out to them, there are SUDDENLY so many good reviews. Just a thought!

[Duckworth]

I've never bought from iHeadphones and after reading this forum, do not intend to. I was looking to buy WeSC Oboe headphones, anyone have any recommendations for a decent/ secure site to buy from?

[sdb123]

Originally Posted by lyndagw

You know what, mistakes happen. I get that, But these people are nasty and abusive and far from these complaints being suspicious I would stop ad wonder why, after a customer pointed this out to them, there are SUDDENLY so many good reviews. Just a thought!

I'm sorry you had/are having a bad experience....it's never nice.

I base my opinions on my own experiences; I have purchased three (expensive) items from iHeadphones and have been pleased with each purchase.

[jinxsi]

I ordered from this co and after not receiving a confirmation e mail wondered if they were a scam co. So googled and got this thread. After reading the thread I wonder what will happen. I suppose since I have not received any contact at all things have started badly - we shall see.

[hot-fuzz]

Originally Posted by jinxsi

I ordered from this co and after not receiving a confirmation e mail wondered if they were a scam co. So googled and got this thread. After reading the thread I wonder what will happen. I suppose since I have not received any contact at all things have started badly - we shall see.

When did you order, where are you from (UK ??) and what postage method did you use?
I got mine next day after choosing the cheap method of postage and i ordered it at 3pm !!!!

[sdb123]

Originally Posted by jinxsi

I ordered from this co and after not receiving a confirmation e mail wondered if they were a scam co. So googled and got this thread. After reading the thread I wonder what will happen. I suppose since I have not received any contact at all things have started badly - we shall see.

What did you order? When did you order it? Where are you based?

[hot-fuzz]

Theres an echo in here

[sdb123]

Originally Posted by hot-fuzz

Theres an echo in here

Really? I hadn't noticed....
Really? I hadn't noticed....
Really? I hadn't noticed....
Really? I hadn't noticed....

[jinxsi]

received an e mail re my order early this am, so all's OK then. Maybe they switched the auto facility off over the new year.

[mato]

Was thinking about ordering from them but it seems they don't even have a phone number! What's that all about?!

[hot-fuzz]

If people are paranoid make sure you buy on your credit card. You will then be covered if it does all go tits up.

[smogonthetyne]

Originally Posted by hot-fuzz

If people are paranoid make sure you buy on your credit card. You will then be covered if it does all go tits up.

I'm not sure how a thread that has now lasted 2 years, and which is primarily based on bad feedback, constitutes paranoia?
The evidence is there, and I've been there and bought the unwanted t-shirt!

[sdb123]

Originally Posted by smogonthetyne

I'm not sure how a thread that has now lasted 2 years, and which is primarily based on bad feedback, constitutes paranoia?
The evidence is there, and I've been there and bought the unwanted t-shirt!

That's your experience, which is very different to mine and others. As I posted before, there are always good and bad experiences with retail....

[hot-fuzz]

Originally Posted by smogonthetyne

I'm not sure how a thread that has now lasted 2 years, and which is primarily based on bad feedback, constitutes paranoia?
The evidence is there, and I've been there and bought the unwanted t-shirt!

Its a real annoyance when something like that happens and i would be straight onto a forum to say something aswell.
I though have nothing but praise for them having bought a couple of things from them with exceptional delivery times.
Guess me and others are lucky, and others like you are unlucky. I used the word paranoid as i like many other shoppers on the internet are never 100% fully confident of giving a website alot of money without having the goods there an then. All i can say is protect yourself just in case. Use PayPal or a Credit Card.
Im waiting for a refund on a returned item, and if i dont get it in the alloted 3 weeks i will be straight on the phone to MBNA and getting my money back. Simple.
All you can do is not buy from them again and tell people that they are bad (which you are doing). That way they can only learn from their mistakes or risk going under.

[smogonthetyne]

Originally Posted by sdb123

That's your experience, which is very different to mine and others. As I posted before, there are always good and bad experiences with retail....

I agree with you and Hot Fuzz that many have probably had good experiences of dealing with this ramshackle crew, however, when things go wrong, their level of customer service is absolutely appalling.
Having dealt with many companies on an e-comm. basis, both professionally and personally, I understand what can constitute good customer service, and this company falls short every time there is a problem. This thread proves that.
Personal abuse? Come on, that's unforgiveable!

I'm pleased your transactions have been great, but I speak for all those who have had problems, and they absolutely stink!

[elrexo]

Ordered Audio Technica ATH-AD700 just before Xmas.
Best price I could find on 'net (although they're £10 more now).
Headphones arrived slightly damaged.
Got a returns authorisation & sent them back.
Replacements arrived within a week.
Good communication throughout.

[The Hotspur]

I'll share my experience.
I've used them 3 times. Not had any issues with delivery, the goods themselves, Cancelling orders, returning goods, and getting refunds (that does take a couple of weeks).
Personally, I would use them above other e-tailers even if the others were £10-15 cheaper purely as I've had good service.

[jth]

Ordered ad700's. Got the email saying that they got my payment and more info will follow, got no info, none, but about 5 days later my AD's arrived. If i had to complain, id recommend them to pack the goods better. Anyone with AD700's knows their package is kind off flimsy, and packing them in a cardboard "bag" is not too durable solution, as my AD's box wasn't in too good of a shape when i picked them up, nothing wrong with the phones thought, loving them.

[elrexo]

Originally Posted by jth

If i had to complain, id recommend them to pack the goods better. Anyone with AD700's knows their package is kind off flimsy, and packing them in a cardboard "bag" is not too durable solution, as my AD's box wasn't in too good of a shape when i picked them up, nothing wrong with the phones thought, loving them.

I agree. That's why mine arrived damaged - just packed in a lightweight bubble bag.
They packed the replacement set in a cardboard box!!

[jinxsi]

goods arrived today as ordered, so all appears well with my order.

[gamith]

Hi All,

Ok, my birthday is coming up and I am after some bluetooth noise-cancelling headphones, and since I can't afford the Nokia BH-905s the next in line are the Sony DR-BT101s.

After some googling I found out about iHeaphones who are doing these for £53. Then, as this is a company I haven't heard about before now, I decided to do some research. I came across this and other, sites both condeming and praising iHeadphones.

It would appear that in the past 2007/8 they were rather poor, but have improved more recently.

So, I thought I would start this post and let people know how I get on.

Wish me luck :-)

ttfn

[gamith]

Ok, order was placed last night, and this morning I had an email saying:
'Order Date: 01/07/2010

Your order has been received and payment has been processed successfully.

We will update you shortly on the progress of your order.

Your invoice should be attached as a pdf file, if you have any problems opening the file Adobe Reader can be downloaded free of charge from - Adobe

Please feel free to get back to us for any further assistance.'

Aside from the date being in US format it all looks normal & Ok so far. I guess the real test would be when things go wrong, as people have said prior to me.

Fingers crossed.

ttfn

[jwvdo]

Just to add my two penneth,

I ordered from them for AD900s, which aside from being packed in a plastic coverall bag (the AD900s were in a box that I wouldn't call sturdy), it arrived the next day after ordering. I got my confirmation of payment e-mail, and dispatch notification, along with the tracking number.

I buy a hell of a lot of things over the Internet - from my experience, this is one of the better sites I have had to deal with.

Jeroen

[gamith]

Update:

received an email just after 2pm today:
------------------------------------
'Order No. xxx
Order Date - 01/07/2010

Tracking No. <a tracking ref>
Delivery Method - Royal Mail 24hr Special Delivery

Your goods have been despatched on a Royal Mail 24hr Special Delivery Service, please ensure that there is somebody present at your delivery address to sign for the goods.

Please feel free to get back to us for any further assistance.'
----------------------------
The royal mail website doesn't list it yet, but that's hardly surprising.

ttfn

[sdb123]

Originally Posted by gamith

Update:

received an email just after 2pm today:
------------------------------------
'Order No. xxx
Order Date - 01/07/2010

Tracking No. <a tracking ref>
Delivery Method - Royal Mail 24hr Special Delivery

Your goods have been despatched on a Royal Mail 24hr Special Delivery Service, please ensure that there is somebody present at your delivery address to sign for the goods.

Please feel free to get back to us for any further assistance.'
----------------------------
The royal mail website doesn't list it yet, but that's hardly surprising.

ttfn

It won't list it until the package hits the processing hub.

[hot-fuzz]

I jsut got my refund, about 3 weeks after posting it which is the time they state on their site.
All round very happy with the service.