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31-10-2005, 5:22 PM
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#1 (permalink)
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Ex Member
Join Date: Oct 2005
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Shure & ebay = warranty?
Hi there,
Bit of a random question - I'm very very tempted to buy a pair of Shure E4Cs from an ebay seller -  http://cgi.ebay.co.uk/ws/eBayISAPI.d...tem=5825052489
He has sold loads of them and is based in the US. The phones are new - does anyone have a clue if Shure will honour the 2 year warranty on these babies?
I've read in a couple of places that E4Cs crack every now and then so really want to be covered 
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31-10-2005, 5:58 PM
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#2 (permalink)
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Moderator
Join Date: Nov 2001
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No idea on Shure, but for other new items I have been interesting on buying on Ebay I contacted each company who said anything sold on Ebay would not be covered under their warranty. Might be different for each company though.
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31-10-2005, 6:17 PM
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#3 (permalink)
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Senior Member
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i would drop sure customer services an email asking. the warranty is really important on shures as the left channel for some reason has to cut out on the E2Cs for a few people
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05-11-2005, 7:07 PM
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#4 (permalink)
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Member
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Try looking on 'mobile fun' for shure earphones as they come pretty close to ebay prices
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05-11-2005, 7:15 PM
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#5 (permalink)
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Member
Join Date: Aug 2004
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I bought my Shures from the US and I've had them replaced once before by Shure UK, who were absolutely brilliant and couldn't have been more helpful.
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10-11-2005, 2:55 PM
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#6 (permalink)
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Member
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I'm just in the process of returning some E3Cs that I got off ebay. I emailed Shure and their customer service team were very helpful. I'm sending them my paypal receipt along with the headphones so hopefully they'll fix them/replace them. I bought them back at the end of April this year.
I'll post the results...Shure told me the turnaround is about a week when I called to get the returns authorisation number.
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16-11-2005, 2:52 PM
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#7 (permalink)
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Member
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I just got mine back.
And they only went and replaced them with a brand new pair, in a brand new box complete with a new case and new rubbers/foams  And to cap it all off, they sent them by Parcelforce courier.
nice one Shure!
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PSN: weepiggy
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16-11-2005, 3:43 PM
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#8 (permalink)
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Prominent Member
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Idealsound on ebay are authorised Shure retailers.. I also had mine replaced when I popped one of the small paper plugs in one phone..
Top service from Shure!
Matt
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