UKHDMI-can you help me.....

philaitman · 27-10-2009, 8:47 PM

I'm sorry to bring this here, however I'm getting nowhere the other way SO.
I purchased some HDMI cables a couple of months back and one was faulty. I have returned the cable as requested and that was the last I've heard of it.
I've attempted to contact by replying to your emails and still no response. My work makes it hard to phone you during your opening hours as I'm phone free during my working day. Since you have an email/web based support system It would be nice if people looked at it and responded

Would you mind either kicking your support people up the arse or if you like look into it yourself.
Support call Id 21097
Order id UDI-71342

Again I'm sorry to bring this up here, it's not an expensive cable but the principle.

HDMIHead · 28-10-2009, 2:15 PM

Hello philaitman,
I have just sent a note to the returns department i shall get this matter resolved in the next 2~4 hours.
Thanks

philaitman · 28-10-2009, 2:28 PM

Quote:

Originally Posted by HDMIHead

Hello philaitman,
I have just sent a note to the returns department i shall get this matter resolved in the next 2~4 hours.
Thanks

Thank you for your intervention and again I'm sorry to have posted this here. I would have PM'd you but couldn't remember your user-name

HDMIHead · 28-10-2009, 6:35 PM

Hello philaitman,
The support team had replied and have updated you with the case.

admin : Please close the thread.

MarkTaylor · 28-10-2009, 7:30 PM

Quote:

Originally Posted by HDMIHead

admin : Please close the thread.

If the OP wishes to close the thread then he may request it.

philaitman · 28-10-2009, 7:53 PM

Yes they have responded the matter is not resolved though

.

Mark feel free to lock the thread as this isn't the place to discuss it, i'm sure UKHDMI have many happy customers unfortuately I'm not one of them at the moment.

MarkTaylor · 28-10-2009, 9:30 PM

This is why we don't rush to close this type of thread as it is better for everyone to leave unresolved matters open so you can let everyone know how it ends.

No special need to lock it, it will just drift down the forum if neither of you add anything further to it.

I hope you get your problem resolved soon.

HDMIHead · 29-10-2009, 7:15 PM

Hello philaitman,
Please reply to the query from the customer rep.
They will be able to sort out the matter.

philaitman · 29-10-2009, 8:53 PM

I did over 24 hours ago. No reply yet!

HDMIHead · 01-11-2009, 1:35 PM

Hello philaitman,
Clearly the cable has been lost when returning to us. I will instruct the warehouse to send you another cable as goodwill.

philaitman · 01-11-2009, 3:47 PM

Hi HDMIhead,
Thanks for this response, and thanks for offering a replacement

. I guess we just can't trust Royal Mail to deliver a package first class these days. I do hope the cable does show up and is just stuck in the pre/post strike pile.

Of course if some unscrupulous type has nicked it I hope risking their job was worth a Faulty cable

MarkTaylor · 01-11-2009, 4:11 PM

Sounds like a good resolution.

I'll leave this open so the OP can confirm receipt of the replacement cable then I'll close it down.

Moderator

philaitman · 03-11-2009, 11:41 AM

Quote:

Originally Posted by MarkTaylor

Sounds like a good resolution.

I'll leave this open so the OP can confirm receipt of the replacement cable then I'll close it down.

Moderator

Hi I've received a Replacement cable Special Del this morning. Thank You Very much, Mark please feel free to close this Thread.