welcome bug on ep-30

philyb1 · 23-05-2009, 2:29 PM

my ep-30 says welcome on the machine and thats it i rang toshiba they said get an engineers vist. none of the buttons work so i cant open the disc tray. the machine was updating the firmware then i had a power surge that knocked the machine off now the machine just says welcome and the screens black on my tv

Viking61 · 23-05-2009, 2:46 PM

Did they say they will send an engineer to visit you?

I thought they just replaced the units.

philyb1 · 23-05-2009, 2:58 PM

no they gave me a number to ring of a local engineer. if i could put the software update onto a memory stick could i update the machine could that fix it

Viking61 · 23-05-2009, 3:13 PM

Are you located in UK? I think most of the other guys have got their players replaced when calling Toshiba.

If someone knows how to write the firmware image (.iso file) to a memory stick, maybe you would be able to boot from that and reflash your player. It is of course not enough to copy the iso file itself to a memory stick, it needs to be written as an image. I would be really interested in trying this myself.

probedb · 23-05-2009, 4:17 PM

Well after doing the multi-region thing mine occasionally does this. I have to turn off at the mains and back on again.

philyb1 · 23-05-2009, 5:43 PM

ye am froim the uk where do i get the firmwear update from and how do i put the firmwear update onto my memory stick thanks

Viking61 · 23-05-2009, 7:41 PM

I would call Toshiba again and tell them that your HD-EP30 is stuck on WELCOME after a firmware update. Be sure to call the right office. I'm sure one of the guys that have got their player replaced can give you the correct phone number.

philyb1 · 23-05-2009, 8:13 PM

cheers so does anyone know the telephone number for getting my ep-30 replaced thanks

a4lloxo · 24-05-2009, 1:09 AM

hey Viking doesnt dirty 2 fix busted ep 30's?,im sure i read apost on here somewhere?

philyb1 · 24-05-2009, 1:19 AM

ok i got a memory stick i put dirty 2 on the stick and then in the ep-30s usb port and would it work

Viking61 · 24-05-2009, 7:02 AM

The problem with the WELCOME bug is that you are not able to start any firmware update. The player does not respond to any commands, it only beeps. I don't think the guy who was helped with the dirty2 firmware had the WELCOME bug.

philyb1 · 24-05-2009, 8:46 AM

ok how much would it cost to get it repaired