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23-05-2009, 2:29 PM
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#1 (permalink)
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Member
Join Date: Apr 2008
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welcome bug on ep-30
my ep-30 says welcome on the machine and thats it i rang toshiba they said get an engineers vist. none of the buttons work so i cant open the disc tray. the machine was updating the firmware then i had a power surge that knocked the machine off now the machine just says welcome and the screens black on my tv
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23-05-2009, 2:46 PM
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#2 (permalink)
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Member
Join Date: Dec 2007
Posts: 848
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Re: welcome bug on ep-30
Did they say they will send an engineer to visit you? 
I thought they just replaced the units.
__________________
Panasonic TH-42PV60EH, Vantage HD 8000S, Toshiba HD-XE1 & HD-EP35, LG BD390, Onkyo TX-SR607
HD : 204
BD : 11
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23-05-2009, 2:58 PM
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#3 (permalink)
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Member
Join Date: Apr 2008
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Re: welcome bug on ep-30
no they gave me a number to ring of a local engineer. if i could put the software update onto a memory stick could i update the machine could that fix it
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23-05-2009, 3:13 PM
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#4 (permalink)
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Member
Join Date: Dec 2007
Posts: 848
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Re: welcome bug on ep-30
Are you located in UK? I think most of the other guys have got their players replaced when calling Toshiba.
If someone knows how to write the firmware image (.iso file) to a memory stick, maybe you would be able to boot from that and reflash your player. It is of course not enough to copy the iso file itself to a memory stick, it needs to be written as an image. I would be really interested in trying this myself. 
__________________
Panasonic TH-42PV60EH, Vantage HD 8000S, Toshiba HD-XE1 & HD-EP35, LG BD390, Onkyo TX-SR607
HD : 204
BD : 11
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23-05-2009, 4:17 PM
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#5 (permalink)
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Senior Member
Join Date: Aug 2003
Location: Sheffield
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Re: welcome bug on ep-30
Well after doing the multi-region thing mine occasionally does this. I have to turn off at the mains and back on again.
__________________
Panasonic TH-37PX70, WD TV Live, Toshiba HD-EP30, PS3, Squeezebox 3, Denon AVR-2805, KEF Coda 9, Kef Model 90C, Eltax HT-2
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23-05-2009, 5:43 PM
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#6 (permalink)
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Member
Join Date: Apr 2008
Posts: 30
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Re: welcome bug on ep-30
ye am froim the uk where do i get the firmwear update from and how do i put the firmwear update onto my memory stick thanks
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23-05-2009, 7:41 PM
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#7 (permalink)
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Member
Join Date: Dec 2007
Posts: 848
Thanks: Gave 17, Got 486
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Re: welcome bug on ep-30
I would call Toshiba again and tell them that your HD-EP30 is stuck on WELCOME after a firmware update. Be sure to call the right office. I'm sure one of the guys that have got their player replaced can give you the correct phone number.
__________________
Panasonic TH-42PV60EH, Vantage HD 8000S, Toshiba HD-XE1 & HD-EP35, LG BD390, Onkyo TX-SR607
HD : 204
BD : 11
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23-05-2009, 8:13 PM
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#8 (permalink)
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Member
Join Date: Apr 2008
Posts: 30
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Re: welcome bug on ep-30
cheers so does anyone know the telephone number for getting my ep-30 replaced thanks
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24-05-2009, 1:09 AM
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#9 (permalink)
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Member
Join Date: May 2005
Location: melling,liverpool
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Thanks: Gave 72, Got 48
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Re: welcome bug on ep-30
hey Viking doesnt dirty 2 fix busted ep 30's?,im sure i read apost on here somewhere?
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24-05-2009, 1:19 AM
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#10 (permalink)
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Member
Join Date: Apr 2008
Posts: 30
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Re: welcome bug on ep-30
ok i got a memory stick i put dirty 2 on the stick and then in the ep-30s usb port and would it work
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24-05-2009, 7:02 AM
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#11 (permalink)
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Member
Join Date: Dec 2007
Posts: 848
Thanks: Gave 17, Got 486
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Re: welcome bug on ep-30
The problem with the WELCOME bug is that you are not able to start any firmware update. The player does not respond to any commands, it only beeps. I don't think the guy who was helped with the dirty2 firmware had the WELCOME bug.
__________________
Panasonic TH-42PV60EH, Vantage HD 8000S, Toshiba HD-XE1 & HD-EP35, LG BD390, Onkyo TX-SR607
HD : 204
BD : 11
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24-05-2009, 8:46 AM
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#12 (permalink)
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Member
Join Date: Apr 2008
Posts: 30
Thanks: Gave 0, Got 1
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Re: welcome bug on ep-30
ok how much would it cost to get it repaired
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