Credit card cloned, but "Fraud Dept only open Mon to Fri"

[Azzin]

Is it me or is it a complete joke that the Fraud Dept of my credit card (Post Office Mastercard) are closed on the weekend?

I only use this card when I go abroad (I keep it with with my passport for that very reason), and I paid it off in full when I got back from Spain in February this year.

I received a statement this morning showing a transaction of £662.58 at "Turisme de Barcelona" (can you see a connection here!?), so I rang the card company only to be asked if I could "RIng back on Monday as the Fraud Dept only work Monday to Friday"??

I'm not overly fussed as I can prove that I wasn't in Spain for the transaction (although I suppose it could have been made from the UK?), but I just thought it was really Mickey Mouse for a fraud dept in this day and age to only work Mon>Fri.

[ROBIN50N]

so you cant cancle the card either?

[Azzin]

Originally Posted by ROBIN50N

so you cant cancle the card either?

The Customer "Service" guy I spoke to told me it had already been cancelled, but that there was nothing else he could do as Fraud Dept wasn't open.

[Azzin]

Well I spoke to the Fraud Dept who told me that the card had initially received a 25p "test" hit, followed by the £700 charge that followed and that she had seen the name of the initial 25p charge retailer crop up a good few times.

Anyway, she agreed with me that it was a fraudulent transaction and agreed to refund the amount immediately.

I was thinking earlier where it could have happened and I do remember my last night in Spain in Feb I took my relatives out for a meal to say to for putting me up for the week and I remember that I handed my card over to the Eastern European waitress who then wandered off to the back of the restaurant to swipe the card. She came back after about 30 seconds and said "I need your PIN number"....

I obviously replied that wasn't an option and that I would enter it manually, but now I think about it, the card was out of my sight for about 30 seconds or so and I reckon that's when it could well have been skimmed/cloned/whatever it is they do!....

Moral of the story? Never let your card out of your sight.

[rongood]

Originally Posted by Azzin

Anyway, she agreed with me that it was a fraudulent transaction and agreed to refund the amount immediately.


Moral of the story? Never let your card out of your sight.

Very very true


Happy ending to your tale Looks like they where on the ball Had similer myself recently with online card fraud,didnt know anything about it untill they phoned and was told they had cancelled the card....new one was recieved in a couple of days....nowhere seems to be safe nowadays There really is some scum out there

HSBC informed me PLAY.COM were involved but wouldnt reveal details.

Rant over LOL

ATB

Ron