[nheather]

Does anyone here have any experience of issuing refunds in PayPal.

I recently bought an item on eBay and paid using PayPal. The seller has been very communitive and good throughout and has 100% positive feedback.

A couple of days after the sale she contacted me to say that she was having difficulting finding suitable packaging for the item which is large heavy and potentially fragile.

She spent another few days looking, communicating all the time but in the end said that she was unconformatble sending it and asked to cancel the sale. To be honest that suited me and I agreed - all amicable.

I must admit I half expected the PayPal transaction to be reversed automatically. After all eBay and PayPal are linked pretty much automatically in the sales processes.

But when it didn't I emailed the seller asking her to process the refund in PayPal. She contacted me a few hours later saying that she had tried but 'PayPal wouldn't let her'. She said she is going to ring them today.

Does this sound right to you. In the PayPal help the steps to giving a refund seem pretty straight forward.

I'm not particularly worried because throughout the seller has seemed pretty genuine and besides I have the cancellation requested raised by her, and the eBay confirmation so getting the money out of PayPal if I have to will be straight forward.

Just wondering what you guys think?

Cheers,

Nigel

[nheather]

Just done some research and I suspect I know what has happened.

The seller has (foolishly) withdrawn the funds before deciding that she wants to cancel the sale.

She has no funds in her account so the refund option isn't available.

Worse it means that she will have paid PayPal fees and will need to load the account up with money in order to make a refund to me. But I imagine that this will be treated as a payment rather than a refund so either she or I will get hit by fees on that one.

Cheers,

Nigel

[abdus]

she will have to refund you the money as a paypal gift in this case or a slightly higher amount to cover the fees.

Or just wait for her to deposit funds in her account, wait for in to go through and then reverse the original payment you made

[nheather]

Or just wait for her to deposit funds in her account, wait for in to go through and then reverse the original payment you made

So if she does this, will that mean that there will be no fees on either side?

I'm happy to wait a while if it helps - I don't want her to get stiffed by two lots of fees.

Cheers,

Nigel

hey need help

im new on paypal......made payment to some guy yesterday...i guess he has claimed it.

but today i got my stuff ...didnt like it...i dont think he will refund me back.

Q. how cld i cancel my payment....i hv some options to confirm.
cld i cancel it phoning to my bank acc......as im new to paypal..n hvnt varified my bank acc with paypal.........i just deleted both my bank acc n credit card in paypal as funding source.

PLZ TELL ME IS IT GONNA WORK OR NOT.
ENZO

hey need help

im new on paypal......made payment to some guy yesterday...i guess he has claimed it.

but today i got my stuff ...didnt like it...i dont think he will refund me back.

Q. how cld i cancel my payment....i hv some options to confirm.
cld i cancel it phoning to my bank acc......as im new to paypal..n hvnt varified my bank acc with paypal.........i just deleted both my bank acc n credit card in paypal as funding source.

PLZ TELL ME IS IT GONNA WORK OR NOT.
ENZO

[arthursn]

You should raise a dispute if you don't receive funds within a few days. Even if the seller doesn't have enough funds to pay you for a dispute, Paypal will pay you with their funds then put the seller into debt. You don't really need to worry too much as with Paypal the buyers are always the safe ones.

[Phil57]

Originally Posted by ansodrunk

hey need help

im new on paypal......made payment to some guy yesterday...i guess he has claimed it.

but today i got my stuff ...didnt like it...i dont think he will refund me back.

Q. how cld i cancel my payment....i hv some options to confirm.
cld i cancel it phoning to my bank acc......as im new to paypal..n hvnt varified my bank acc with paypal.........i just deleted both my bank acc n credit card in paypal as funding source.

PLZ TELL ME IS IT GONNA WORK OR NOT.
ENZO

In English please!!

[Decadence]

why don't you like it? I don't understand, did you know what you were getting?

[Autopilot]

You could open an official dispute with PayPal, it seems to heavily favour the buyer.

I am currently in the process of getting screwed by a buyer and Paypal;

I sold an item on eBay. The day the buyer received it, he emailed me telling it was faulty, but being slightly vauge about it and refusing to accept any advice from me. I accepted that it could posibily faulty, although i sold it in good faith, and in my second email i asked the buyer to post it back and promised if it was faulty i would refund them. The buyer then demanded a refund striaght away and refused to send it back until i refunded him. He then opened an official dispute with PayPal under "item significantly not as discribed". Paypal then took the money off me and said they would automatically refund him when he sends the item back.

I had absolutly no say in the matter and i have been forced to refund him regardless of the item being faulty or not - which i still have not got back. The dispute system is obviously just a 'get out of jail free card' for anyone who decides they simply dont want the item after all (and he did bid over the odds to be fair). The whole thing has left a very bad taste in my mouth and i dont think i will ever use eBay to sell anything again.