Orange Contracts

[leanne81]

I got an orange contract yesterday, however I can get no reception anywhere in my house and have been told that I live in a "dip" area and can return the phone and cancel the contract. However now they are saying that they cant cancel.

any advice on what I can do. I dont want to be paying for a phone that I cant use

[kentish_lad]

Your rights
If you purchased the goods as a consumer as opposed to for business use, you have the right to cancel this contract. To do so you must contact us within 7 days of receipt of the goods by one of the following methods:

By Phone: Call 08000 790103 – Opening hours are 9:00am until 5:00pm Monday to Friday
By Email: channel.returns@orange-ftgroup.com
By Fax: 08703766226
By Post: Orange PCS Ltd, PO Box 10, Patchway, Bristol, BS32 4BQ

You must then return the goods (including all accessories and documentation provided with such goods) to us within 30 days of cancellation to the following address:

Orange PCS Ltd
14 DMB, Warehouse 2, Unit 6
Banbury Logistics Centre
Appletree Road Estate
Banbury
OX17 1LL

[leanne81]

Can I take the phone back to the shop I bought it in and then them send it off?

[Forbez]

Probably not, as they just sell you the contract on behalf of Orange. Plus your putting it in their hands to return everything, which if they dont, you'll end up paying.

[prking]

Originally Posted by kentish_lad

Your rights
If you purchased the goods as a consumer as opposed to for business use, you have the right to cancel this contract. To do so you must contact us within 7 days of receipt of the goods by one of the following methods:

By Phone: Call 08000 790103 – Opening hours are 9:00am until 5:00pm Monday to Friday
By Email: channel.returns@orange-ftgroup.com
By Fax: 08703766226
By Post: Orange PCS Ltd, PO Box 10, Patchway, Bristol, BS32 4BQ

You must then return the goods (including all accessories and documentation provided with such goods) to us within 30 days of cancellation to the following address:

Orange PCS Ltd
14 DMB, Warehouse 2, Unit 6
Banbury Logistics Centre
Appletree Road Estate
Banbury
OX17 1LL

Those are the terms and conditions for telephone/internet orders, to comply with the Distance Selling Regulations. As far as I know, when bought in store, different terms apply. I'm surprised that a coverage check wasn't done before the contract was signed.

[LFC_SL]

Distance selling regulations do not apply to in-store purchases for self-explanatory reasons

As for the dilemma here, I would suggest that Orange providing coverage to you is the essence of the contract then you are entitled to escape from the contract. I'm not sure what they would be trying to argue here but go back and ask to speak to the manager rather than one of the employees

[prking]

I think the dispute sometimes arises because they will not be liable for lack of service which is outside their control. For example, many new properties have a metallic insulation which reduces the signal strength in-side the property to almost nothing. However, we don't know the reason for Orange refusing to cancel as the OP didn't tell us.

[leanne81]

Manager in shop was no help, she was more interested in getting sales and getting us out of the shop, however we phoned orange and they agreed to end the contracts, however have to see if we recieve a bill next month. STILL waiting on a phone call from the branch manager to let us know what they had decicded (nearly a week later and passed the deadline date) GOOD JOB WE TOOK MATTERS IN TO OUR OWN HANDS !!!!!!!!!!!!!! AND SORTED IT OURSEVLES