[ADC]

Evening,
Bought a stereo from Currys 12 months and one week ago. Now the CD player has started to jump no matter what CD is being played. Tried the CD cleaner disc route but it made no difference at all.
Went back to currys today to see what they would do for me. Absolutely nothing!. They stated "its out of its guarantee so theres nowt we can do.
I'm aware of the sales of goods act (a bit anyway) and i said that electrical items are supposed to last a reasonable amount of time (longer than 12 months?) for the amount it cost(£180). if it was a 20 quid iron i wouldn't be too bothered.
Can anyone point me in the right direction as to what i can do now?.
Can the SOGA do anythijng else for me?.
Many thanks

[Iccz]

You said it has to last longer than 12 months and it has



Personally I dont think you've got a leg to stand on really it's just bad luck, but maybe I might be wrong...

[ADC]

Originally Posted by Iccz

You said it has to last longer than 12 months and it has

The thread says help required!
I'll start another that says "smart a***d comment" required just for you.

[eric pisch]

the sale of goods act mentions about lasting a reasonable length of time

i would try the manufacturer and go for a good will gesture, maybe 50% towards a new one

[Liquid101]

I would avoid going into Currys, and contact the manufacturer directly. Currys are legally obliged to help you, even after the item is out of warranty, but it doesn't necessarily mean they will.

I suspect a nicely worded letter to the manufacturer, quoting the Sales of Good act, adding the fact that their £180 CD player is clearly not conforming, will probably bear fruit.

[Iccz]

Originally Posted by ADC

The thread says help required!
I'll start another that says "smart a***d comment" required just for you.

You were contradicting yourself and you're not legally entitled to anything, which is what you asked. I was just stating that...
As stated you can try the manufacturer but legally you have nothing.

[Import racer]

Originally Posted by eric pisch

the sale of goods act mentions about lasting a reasonable length of time

One year and a week is not a reasonable length of time, regardless how much the item was used.

If you get no where contacting the relevant manufacturers customer service,
and they will try and fob you off.
Try the Managing Director usually works a treat if you are polite.

What Brand was it ?

[ADC]

Originally Posted by Import racer

What Brand was it ?

Pure!

[Epicurus]

You have that route through the Sale of Goods Act.

I would be more incline to say the goods failed a couple of weeks ago but that you were unable to make it to the store then, hence your visit now. If necessary say you phoned the Currys customer service line to check that it was ok, and they said it would be no problem.

Given the rubbish service Currys offer you should feel no remorse in telling a little white lie, because a 1 week after warranty failure is unacceptable.

Failing that go the SoG route as already recommended.

[Steven]

"Warranty" is a misnomer and a misused term by retailers. Anyway,...

Your statutory rights are not precluded by any "guarantee". The "guarantee" expiring is of no consequence and neither her nor there. Be firm, and be polite. Ask to speak to the manager instead of an employee

[PJTX100]

Here's another thread supporting the fact that if you have the time and energy you can probably sort out a replacement / repair / refund even if you did not choose to take out an extended warranty...

http://www.avforums.com/forums/lcd-t...ts-fuming.html

Hope you don't mind me saying but I think the "smart arsed" comment is a little unfair. As I say in that thread (and perhaps I'm playing things with too much of a straight bat) at the point of sale you can choose to taken an extended warranty, or take the default manufacturer's 12 month warranty.

The question uppermost in my mind is what is a "reasonable length of time" for something costing £180 to last? Who defines it? Where is it written down? Sure, 12 months seems not enough, but if it's not 12 months, what is it?

Either way, I wish you luck, and hope you don't think I'm being smart arsed.

[Import racer]

A polite letter sent registered post maybe better.
Just ask the customer service for his/her name and the address.

Thought Pure were good, everything breaks down i suppose, but five years is more a reasonable amout of time.

Good luck

[Phil57]

Originally Posted by Iccz

You said it has to last longer than 12 months and it has



Personally I dont think you've got a leg to stand on really it's just bad luck, but maybe I might be wrong...

Afraid, yes you are wrong.

[plasma123]

The reply from LFC_SL is spot on.


Warrantys and guarantees are all good and well, but the law is on your side, full stop.

Dont contact the manufacturer, the contract is with currys. Ask them for a replacement or repair. If none is forthcoming, take name of manager, and write to HQ. If that fails, file a small claim, and watch them dance to your tune. Be sure to claim back the cost of filing the small claim.

[Phil57]

Originally Posted by plasma123

The reply from LFC_SL is spot on.


Warrantys and guarantees are all good and well, but the law is on your side, full stop.

Dont contact the manufacturer, the contract is with currys. Ask them for a replacement or repair. If none is forthcoming, take name of manager, and write to HQ. If that fails, file a small claim, and watch them dance to your tune. Be sure to claim back the cost of filing the small claim.

Yep, that's correct but personally I wouldn't bother with contacting 'HQ,' the shop manager is the representative of the business.

[Import racer]

Originally Posted by plasma123

Warrantys and guarantees are all good and well, but the law is on your side, full stop.

Dont contact the manufacturer, the contract is with currys. Ask them for a replacement or repair. If none is forthcoming, take name of manager, and write to HQ. If that fails, file a small claim, and watch them dance to your tune. Be sure to claim back the cost of filing the small claim.

Thats true first its Currys and then if theres no joy
Contact the Manufacturer.

I did this with a broken Panasonic plasma that arrived with a broken screen
This was n't really covered by anyone, or to hard to prove who was responsible.
Went on for ages trying to get it sorted.

Wrote a nice letter to the MD within two weeks new tv.

[Alan_W]

Find out the name of the shop manager and write him a a registered post letter stating that the item was not of mercandisable quality as it has not lasted a reasonable time and under the SOG act (as amended) you are requesting a full free repair or replacement within 10 days.

If that is not forthcoming consult your local trading standards office who will be very helpful.

Before this I suggest you go and see the manager face to face, be nice but firm and ask for a replacement or repair under the Act.

[fizzi]

I stand corrected on my earlier post of manufacturers warranty being 6 years. (Just dug out the paperwork from my spat with Sky with the help of Consumer Direct). The consumer has 6 years (5 in Scotland) to bring a claim for damages - however, as stated, no one makes an expensive electrical item to last just beyond the 12 months.

I have successfully dealt with Sky on several occasions on this very point, arguing their boxes were not fit for purpose under the Sale of Goods Act 1979 when each one of 3 different boxes - packed up around the 13 month mark.

There is a guide to the above legislation in laypersons terms at -

http://www.berr.gov.uk/whatwedo/cons...page38311.html



Hope this helps

[Synax_Injector]

Originally Posted by ADC

The thread says help required!
I'll start another that says "smart a***d comment" required just for you.

And you think people will help with that attitude?

Grow up.

It's a 12 month warranty, it could be 5mins out of date and that's it, tough, nothing you can do.

[ADC]

Originally Posted by Synax_Injector

And you think people will help with that attitude?

Grow up.

It's a 12 month warranty, it could be 5mins out of date and that's it, tough, nothing you can do.

Read the thread. Your wrong on 2 out of 3 of your points.

[Alan_W]

Originally Posted by Synax_Injector

It's a 12 month warranty, it could be 5mins out of date and that's it, tough, nothing you can do.

You are wrong

[PJTX100]

Originally Posted by fizzi

No one makes a product to last only 12 months.

Scenario 1:

Product used for 3 hours a day, goes pop after 12 months and one day.

Scenario 2:

Product used for 1 hour a day, goes pop after 3 years 3 days.

Scenario 1 has us beating at the door demanding our consumer rights, scenario 2 probably has us shelling out for a new product no questions asked.

Then there's scenario 3 or course, where we pray a product will go pop so we can convince SWMBO we need a super duper new one. Yet, 10+ years of heavy use it's still going strong.

[Crocodile]

Don't Pure products come with a two year warranty? Check your documentation.

Edit
http://www.radiofix.co.uk/In_warranty.html

[ADC]

Originally Posted by crocodile

Don't Pure products come with a two year warranty? Check your documentation.

Edit
In warranty

If ever there was a case of RTFM then this is it. 2 years warranty.

Many thanks Crocodile and the other positive contributors to this issue.

E-mail has been sent to Pure. As its a manufacturers warranty i assume i go through them now?

[Crocodile]

Originally Posted by ADC

As its a manufacturers warranty i assume i go through them now?

Well the link I posted says refer to the retailer. I guess you just advise them that you've done that & they don't want to know.

[Steven]

Originally Posted by ADC

If ever there was a case of RTFM then this is it. 2 years warranty.

Many thanks Crocodile and the other positive contributors to this issue.

E-mail has been sent to Pure. As its a manufacturers warranty i assume i go through them now?

Your contract was with the shop, but fair enough if Pure will help you out

[ADC]

Originally Posted by crocodile

Well the link I posted says refer to the retailer. I guess you just advise them that you've done that & they don't want to know.

I'll nip back down tomorrow and see what they say regarding the 2 year warranty as opposed to the 1 year one i assumed the product had.

[Saggy]

Originally Posted by LFC_SL

Your contract was with the shop, but fair enough if Pure will help you out

Pure are a great company to deal with, had many dealings with them, just ring them up and explain your situation and i wouldnt be supprised for you to get a new unit in the post in a few days and they will usually collect the old one at the same time. They did this recently for one of my customers and the unit was 17 months old and discontinued. he got the new model and is very happy.

Mart

[Phil57]

Originally Posted by Synax_Injector

And you think people will help with that attitude?

Grow up.

It's a 12 month warranty, it could be 5mins out of date and that's it, tough, nothing you can do.

Rubbish, educate yourself, read the thread, you could save yourself a lot of money in the future.
If you are going to give advice I suggest you consult with a ten year old before hand.

[Crocodile]

Originally Posted by ADC

I'll nip back down tomorrow and see what they say regarding the 2 year warranty as opposed to the 1 year one i assumed the product had.

If Pure are willing to deal with it I'd go that route & cut out the middle monkey man. Hopefully Currys would only return it to Pure anyway but that might send it in-house to Mastercare - & you don't want that!