[Kryptix]

Decided to edit what I wrote out as I'm the bigger person.

[Kryptix]

Oh and I ordered a controller charger through them 2 months ago, and it stopped working. My warrenty is with them, and they ignored all my e-mails.

[Waser]

Damn, sorry to hear about that mate. I hope it all works out for you and you get the refund with the minimum of fuss. Please update this thread with any news so we can all learn from this.

Shopto have forums on their site I think. Might be worth posting a concern with the way you were treated on that. I think the owner reads those forums so hopefully you can get some more constructive dialogue that way. just a suggestion.

[Kryptix]

To be honest, their entire site irritates me. I was lured in because of the cheap prices, and they're fine until something goes wrong. Because they send everything recorded delivery, they don't expect an order to go missing. I spoke to 3 different people and they all fobbed me off with another story.

I asked to speak to Darren who I spoke to originally, and he said, "You don't need to speak to him."

[elaniel]

Sorry to hear about your bad experience

I had an order go missing before. All they asked was to fill in the form on their site and they immediately sent me a replacement, which I had 2 days later.

I also had a few queries about items coming into stock, prices, etc. and when I've called always had top-notch service.

I know it's not justified, but the Christmas rush is probably getting to them. They're a small company and are probably overrun. Still, every customer should get the same service regardless.

I've found not a bad experience to be had in my opinion, but sadly things do happen, and sadly you sometimes get put through to some numpties anywhere you call for help. Your experience is with ShopTo, mine's with Gamestation (but that's another story.) It really does suck it happens though.

[wingnut121]

well there reputation is now down the pan thanx for the heads up, casue i think they do sell lots of cheap stuff and have seemed tempting in the past

[Damoxuk]

Well with my experience it's only good to say about them.. Not only are they cheaper than other online retailers they are faster also. I ordered several things this week and all have shipped same day and arrived next day.

Fast, cheap is great. But not had any problems so can't comment on CS yet.

But I concur there Website needs a re-design it's all over the place.

[leedswillprevai]

I ordered from them and received delivery recorded in 2 days. so my experience is a positive one, sorry to hear that you have had problems. If I were you I would write a letter to the customer service manager.

[Magus]

Another +1 fro me for Shopto, I would say 90% of the software I purchase is from them and have never had an issue with them. I can only assume Kryptix, that being one of the busiest time of year for them they are a bit stretched. I would be very surprised if they do not resolve your issue once the holiday period is over.

[3000gto]

Nothing but praise for ShopTo

Both my LBP and Motorstorm 2 orders went "missing" in the post - some postie is probably playing them as we speak

Sent the lost parcel claim form to them (Friday) and the games were redespatched the same day and both arrived Monday (22nd December)

Preorder of Resistance 2 was shipped last night AND arrived today

Superb service and will DEFINATELY be using them again

[delucep]

Didnt see Kryptix original post but i'm a -1 for shopto as well..

Wont go in to it but i'd rather pay the extra and shop elsewhere.

[Dave]

As the bargain forum is not the place to discuss quality of service from a retailer I'm closing this thread.

Kryptix, please feel free to start a thread in the relevant area.

Edit:- Moved to GC at the request of the OP.

[Kryptix]

As I said, ShopTo.net has been fine for delivering stuff, but just wait until something doesn't arrive (or arrives empty), and see how much you rate their service to get your refund.

[Kryptix]

It really is getting beyond a joke now.

I wasn't sure where to e-mail this stupid form to, so I called them back and the same guy answered. I asked for the e-mail, and he said, "shopto@shopto.net"

This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

shopto@shopto.net

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 <shopto@shopto.net>, Recipient unknown (state 14).

I want to ******* scream!

All that for NOTHING, and he said no-one will be in the office until the 5th of next year.

[lostboybinns]

Ive NEVER used the site after hearing so many bad reviews

[Sporran]

well speak as you find i can only rate Shopto. Every game i have ordered has turned up at least the day before and sometimes on the wednesday before release. Im a big pre order chap and still have about 8 games on preorder.

Notched up 20+ 360 games
17 PS3 games
7 Wii games
a few psp & ps2 games.

all with shopto.

And under the tree is my GHWT full band with free guitar les paul. Again from Shopto

I agree its not notice having to deal with turd companies, and hope they continue to treat me as well as i have expected them to. As soon as they do its goodbye, but until them, shopto all the way

[enablerbro1]

Never had a problem with them but then nothing's gone wrong with any of my orders yet so can't speak about their CS after sales. If you paid by credit card and didn't receive an item then just get onto your credit card company and let them sort it.

[BIGPHIL69]

the idea that one persons bad experience would stop you using a site in my opinion is pretty narrowminded

i know dozens of people including myself who praise shopto not only are the prices cheap but delivery and customer services are genereally better than other games sites such as play or game

[Devil On Your S]

Originally Posted by BIGPHIL69

the idea that one persons bad experience would stop you using a site in my opinion is pretty narrowminded

i know dozens of people including myself who praise shopto not only are the prices cheap but delivery and customer services are genereally better than other games sites such as play or game

The idea that several peoples good experience would make you use a site when you are aware of the odd persons bad experience is stupidity of the highest order. You can only tell how good an Internet site is customer service wise when something goes wrong.