CEX in London what a joke

[Casshern89]

Went to Cex today to get rid of my 360 and a few games for cash first store
me 'hi id like to trade these in please'
clerk ' sorry we dont have any cash'
me ' erm alright when do you think you will we looking today or tommorow'
Clerk ' Dont no when someone buys something go to the other one down the road'

Store 2

me ' hi id like to trade these in please'
clerk 1 ' yea no problem go wait over there'

10 minutes later

clerk 2 'hi can i help'
me ' hi id like to trade these in please'
clerk 2 ' sorry we dont have any cash, what ill do is check it in for you then you can come back and hopefully we will have some tommorow'
me 'suppose so im in the area tommorow may as well what time?'
clerk 2 'about this time come in and we'll try our best to get the money'
me ' thats fine can i call ahead to check save me coming down for nothing'
clerk 2 ' sorry we dont have a phone byeee'

Its staggering how a store like this in the heard of London can be soooo bad down in plymouth its walk in, walk out jobs a good en. How can they not have cash (im assuming there going to try and sell it then give me the money and keep the profit cheeky bastards) and how on earth can they not own a phone *looking at there window with about 40 mobiles and 5 landline phones* anyone else no why they do this or been to either store themself?

[Razor]

From what I have heard thats pretty common with cex these days. There was talk of them going bankrupt, but this was quashed by the owners.

[PoochJD]

Hi,

Razor's right: unfortunately the way CEX is operating nationally, it tends to now offer trades/exchanges only, and cash is almost unheard of.

The amount of times I have been told in the past (by their Customer Service phone peeps), that they are doing cash, and then when you turn-up to the store, they say they aren't, is farcical! What annoys me more though, is the fact that they keep displaying posters and mini advertising boards outside of the stores themselves, saying that you can sell CEX your unwanted computer software and DVD's for cash!

I've even had a couple of occasions when I've reluctantly come back in the following day, having been assured by CEX staff that they absolutely will have cash waiting for me for my goods, only to turn up and find that they haven't got any cash, because nobody has bought anything yet!

Unfortunately, other than Blockbuster (who offer you peanuts for DVD's) and secondhand shops, CEX are the only company who offer a reasonable price for secondhand discs/sets. Blockies will generally offer you £2 on your account, or £1 cash, no matter what the disc, or about 75p per disc, for all boxed sets, again, irrespective of the original cost or quality of the set being sold (e.g. James Bond Briefcase set, with 20 films, totalling 40 discs) will get you about £30, if you are very, very lucky.

And that's if their system even recognises the discs you are trying to sell them! If the item is too new, or too old, it comes up as unregnised, and they won't take it.

If you can, sell via the AV Forums, or e-Bay. However, this is only good, if you don't need the money in a flash!


Pooch

[vinvader]

My local CEX is always out of cash when you try and sell something.

I rarely use it anymore due to this and the absolutely horrendous customer service you get from the emo student freaks who run it!

[Casshern89]

Originally Posted by vinvader

My local CEX is always out of cash when you try and sell something.

I rarely use it anymore due to this and the absolutely horrendous customer service you get from the emo student freaks who run it!

Which stores that bud?

[vinvader]

Originally Posted by Casshern89

Which stores that bud?

Kingston.

I have managed to get some bargains in there though. Mainly certain 'rare' Ps1 and Ps2 games that go for a lot on ebay. Picked Gitaroo man for a tenner which I then sold on for £45 (this was a couple of years ago though, it goes quite cheap now)