Western Digital owes me money and I can't get it off them

[JonnyTester]

Right, I had a faulty 200Gb WD sata drive and had it replaced under warranty. I had 30 dys to return the drive to them after the replacement was received and this was returned within a week. I received an invoice from them last Monday to say I had been billed to my debit card as the drive had not been returned within the 30 days. I checked with royal mail and the package had been signed for at WD on Oct 22nd. I immediately contacted WD who confirmed receipt of the drive and assured me a refund would be made to my card. By today, this has still not happened and I am just off the phone again to WD and they do not know if the refund has been actioned or not.

So, I have made 2 international calls to Germany regarding this and I have been billed in $US which means I will more than likely receive less than I had deducted when the payment was taken due to commission rates.

Can I charge WD for the phone call and shortfall in funds when the refund is made? It may only be a couple of £'s but they took the money under false pretences in the first instance.

[nheather]

Probably, but what is it going to cost you in further telephone calls, hassle and piece of mind to try a recover a few quid.

Assuming you get the refund I would draw a line under it and walk away and safe yourself the stress.

Cheers,

Nigel

[EddyHorn]

Get your bank to reverse the transaction instead, that way you'll get the full amount back.