Advice on Sold Item

Mooky55 · 11-06-2007, 8:33 PM

Hey All,

I sold a definitely working Motherboard on Ebay. Now the guy who bought it is saying it does not work at all. Its been two weeks sin it got delivered and seems a bit long really to suddenly not be working.

He says he is going to mail it back to me and wants a refund ....

It could well be that he broke it? Or it got damaged in the post (even though i packed it very well?)

What do I do? What would you guys do?

**Kieron** · 11-06-2007, 9:04 PM

How did he pay?

RuddyRoad · 11-06-2007, 10:15 PM

Be careful, if you scan this forum you will be aware that some people have been duped by this..the buyer swaps the motherboard you sent for a broken one (which he had all along), leaving you in a difficult position...and PayPal will side with the buyer.

For the future, if you sell anything, mark it with a UV pen and take a picture if you can....

Mooky55 · 12-06-2007, 9:29 AM

He paid by PayPal.

Luckily I did mark the motherboard, (I had checked his recently purchased items and there was an identical purchase) still I dont feel protected b y this action.

kraiklyn · 12-06-2007, 9:56 AM

Quote:

Originally Posted by Mooky55

He paid by PayPal.

Luckily I did mark the motherboard, (I had checked his recently purchased items and there was an identical purchase) still I dont feel protected b y this action.

Identical purchase, sounds very dodge!

Mooky55 · 12-06-2007, 10:03 AM

Quote:

Originally Posted by kraiklyn

Identical purchase, sounds very dodge!

Yeah, plus based on the feedback they gave each other and the item which clearly says "could be faulty" I do believe I am having the proverbial fast one pulled on me.

Bilbob · 12-06-2007, 1:10 PM

I'd make him aware that you have marked the item, and that this will be checked on return, if the item is found to be the original and is indeed faulty, but if it's not then the item will not be refunded. Tell him you have photographic evidence of the marking, and will use this as evidence should it come to a claim with paypal.

In the meantime, clean out yer paypal account quick!

kraiklyn · 12-06-2007, 1:43 PM

Quote:

Originally Posted by Bilbob

I'd make him aware that you have marked the item, and that this will be checked on return, if the item is found to be the original and is indeed faulty, but if it's not then the item will not be refunded. Tell him you have photographic evidence of the marking, and will use this as evidence should it come to a claim with paypal.

In the meantime, clean out yer paypal account quick!

I agree, letting him know that you have marked it may dissuade him from his little plan.

**IronGiant** · 12-06-2007, 2:02 PM

If you tell him it's marked he may look for the mark on your board and copy it to the dud, it might be a good idea not to tell him... Just a thought.

Dave

PS did you record the serial number?

Even if you didn't, you could tell him you did and that additionally if the sticker shows any signs of tampering with you will know that the board is not the one you sent. Then you can keep the fact you marked it as security back up for your own identity check when/if he returns it.

Bilbob · 12-06-2007, 2:20 PM

accurately copying a mark on the board will be VERY difficult, and if you tell him you have photographics evidence of the marking, this will probably disuade him from trying.
Also bear in mind, he doesn't need to know HOW you marked it. It could be that you chipped the edge of the board. Scratched a screw hole... UV pen, there are many ways, and you don't need to tell him how you did it.

**IronGiant** · 12-06-2007, 2:40 PM

Good point Bilbob, so if he says he has photographic evidence that allows him to clearly identify his board, that may be enough to stop the fraud without giving anything away.

Dave

Mooky55 · 12-06-2007, 2:58 PM

I did let him know that I discretely marked the board and that I would not refund him if the board is not identical.

I have also taken the advice to clean out my paypal account (though they still have access to my bacnk account so I dont know how much this will help).

Idiot that I am - I marked it, but did not take a photo and did not record the serial numbers. Anyway, if it is not the board I sent I will fight paypal on this as much as I can.

Bilbob · 12-06-2007, 3:07 PM

AFAIK, paypal take money from your account via direct debit, and if this is so, and they DO take it back via this method, then you can go to your bank and tell them to take it back under the terms of the DD guarantee.

Also, if the board was boxed, then usually, the serial number is on the box outer too.

Mooky55 · 12-06-2007, 3:11 PM

Well as I said I outlined the actions I would take - I have not got a response yet, so lets see. At least next time I know to not only be clever but to take photographic evidence of me being clever.

DVD-Man · 12-06-2007, 10:00 PM

Ah this old chestnut, buy something and swop it, now it's becoming so bad on ebay.

Can you afford a neg? I want to keep my 100% but if someone tries it on I'll happily lose it to show them up!

Liam

Mooky55 · 13-06-2007, 7:41 AM

Yeah I am currently 34/34 I can afford one negative. Especially if it proves to be the case that he is pulling a fast one.

I just dont want to refund him the money (forced by PayPal) and still get a negative. If I take the hit on the negative feedback, then I want to keep the cash.

JagoPlasma · 13-06-2007, 2:20 PM

did you advertise it as working? if not then he has no come back

and the distance selling regs dont apply to auction sites so dont let him try that.

tell him you have all serial numbers marked down and a unique mark on it, if the board isnt the one you sent it will be sent back at cost plus a £100 admin charge, he will also be reported to the police for fraud.

wonder how quickly his board will start working again

Mooky55 · 13-06-2007, 2:27 PM

Jago you are a hard man.

As you say though, I did threaten him that I would not send the board back unless he covered the entire postage costs of the transaction.

Did I advertise it as working? No, but he did ask by "ask seller a question" and I did say it was, because it was!!!

The fact is that its either different, or he blew it up himself which is probably not that hard.

JagoPlasma · 13-06-2007, 2:39 PM

might be the case

after all did he take all precautions? is he a numpty? does he know he has to connect power to it? is it the right processor?

at the end of the day auction sites arent covered as much to protect the buyer, and it will help stop scammers.

has he offered to pay to post it back to you? i am sympathetic to him if it got damaged in the post and you may have a claim agains the courier.

either way it went out working, and if it comes back broken and it is your board you can always send it back to who you brought if from if its under warranty

what was it sold for anyway? was it an expensive board? good luck anyway and remember to protect yourself as its dog eat dog out there.

might be a pointer to add to future sales that returned items are subject to them paying postage (tho it may be difficult if it is faulty)

next time make a video of it working then putting it straight in a bag lol

Mooky55 · 13-06-2007, 2:52 PM

Quote:

Originally Posted by JagoPlasma

might be the case

after all did he take all precautions? is he a numpty? does he know he has to connect power to it? is it the right processor?

at the end of the day auction sites arent covered as much to protect the buyer, and it will help stop scammers.

has he offered to pay to post it back to you? i am sympathetic to him if it got damaged in the post and you may have a claim agains the courier.

either way it went out working, and if it comes back broken and it is your board you can always send it back to who you brought if from if its under warranty

what was it sold for anyway? was it an expensive board? good luck anyway and remember to protect yourself as its dog eat dog out there.

might be a pointer to add to future sales that returned items are subject to them paying postage (tho it may be difficult if it is faulty)

next time make a video of it working then putting it straight in a bag lol

Who knows. He could well be a numpty... he definitely has the right CPU and I am assuming he connected power to it.

Sold it for 70 quid... it was an Asus p5n-32 deluxe gaming sli something or other. So it aint cheap.

He said he was posting it back first class - I responded saying that I would check the discrete mark I made and if it was not the same board, would not refund him the money and would not post the board back to him unless he payed additional postage.

It was insured when I posted it, but I am not sure that covers it getting broken or just not getting delivered. I will have to check - if it is covered then I may as well try and claim it back from the courier (if it is the same board that is).

Its difficult to tell I guess. I will see what (and IF) he actually posts it.

And next time a video it is!!!!