Tag Heuer,watch stopped working.

[lynx]

Having had faultless performance from both my Tag's i purchased one for Mrs lynx around 8 months ago.Yesterday it stopped working.Does anyone know the procedure to obtain service? Should it be returned to the authorised supplying dealer (over 100 miles from my home) or is there another alternative such as local service centres?

[denno75uk]

Whenever I've needed mine servicing or the battery replacing, it's always gone back to the official service centre in Manchester. It's not been cheap (but then neither is the watch) but I've always preferred the reassurance of having them look at it with the cover that brings.
At the end of the day it's still only a watch so I've no doubt any half decent watch repairers could look at it (a mate took his to the watch doctor place in the local shopping centre) but I would imagine any reputable jewellers would want to send it away anyway.

[signs]

i have a reasonably expensive Tissot , it stopped i took it to a place in our local shopping centre and the guy completely the back of the watch up trying to open it.
i took it to an expensive jewellery shop and the guy their said he wouldn't touch it but he would send it back to Tissot
so send it back ,and save yourself some grief

[partyweb]

I gave my Alexandre Christie watch to my local jeweller to get the battery changed. He had to send it away and charge me to have it replaced & re-sealed. When it came back the second hand and the 0.1 second hands for the stopwatch features were not 'set' so every time I use my stopwatch and press the reset button they returned to these 'odd positions'. I took it back and they said they would send it back to find out why. The following week I was told that the reason the two hands were not returning to the top was that there was a common fault with the watch which would cost about £50-60 to put right. So I just walked out the shop thinking I'll just live with it.

Now were they right or is it just 'bull' and the shop didn't want to send it off a second time at their expence? I even asked why they couldn't just manually move the two hands to point to the top but they just said you couldn't.

[breakersrevenge]

Any probs with them just take it to your local authorised dealer, they should send it back to Tag for repair.

In turn you should get a guarantee card from Tag for the repair.

Should still have guarantee if you got it 8 months ago

[breakersrevenge]

Originally Posted by partyweb

I gave my Alexandre Christie watch to my local jeweller to get the battery changed. He had to send it away and charge me to have it replaced & re-sealed. When it came back the second hand and the 0.1 second hands for the stopwatch features were not 'set' so every time I use my stopwatch and press the reset button they returned to these 'odd positions'. I took it back and they said they would send it back to find out why. The following week I was told that the reason the two hands were not returning to the top was that there was a common fault with the watch which would cost about £50-60 to put right. So I just walked out the shop thinking I'll just live with it.

Now were they right or is it just 'bull' and the shop didn't want to send it off a second time at their expence? I even asked why they couldn't just manually move the two hands to point to the top but they just said you couldn't.

Sounds like bull to me! should of taken it further. .

Off topic, are you a Vale fan!!

[Artie Fufkin]

Originally Posted by denno75uk

the battery replacing

Watches with batteries??

Philistines.

[huntere]

Originally Posted by kherm

Watches with batteries??

Philistines.

Lol. My Tag is automatic - love the sweep but time keeping is awful! Lose about 5 minutes a month - well within the Tag allowance of +- 7 minutes Tag accept for non chrono's!

Anyway take to Tag to authorised jeweller and they will sort for you. Especially as in warranty. Be warned Tag service is NOT lightening! Could be 9-10 weeks before you get it back.

[lynx]

There are a couple of authorised Tag dealers within 20 miles, if one of them can assist with repair i'll leave it with them to arrange.

[Adrenochrome]

Originally Posted by lynx

There are a couple of authorised Tag dealers within 20 miles, if one of them can assist with repair i'll leave it with them to arrange.

Hi Mate

Definitely take it to an approved repairer, don't give it to any scally jewellers

[neilneil]

Originally Posted by huntere

Lol. My Tag is automatic - love the sweep but time keeping is awful! Lose about 5 minutes a month - well within the Tag allowance of +- 7 minutes Tag accept for non chrono's!

Anyway take to Tag to authorised jeweller and they will sort for you. Especially as in warranty. Be warned Tag service is NOT lightening! Could be 9-10 weeks before you get it back.

For a premium brand I allways admired TAG but what I am hearing is shocking.

A watch losing 5mins a month is NOT ok. That's an hour per year I suppose it saves you putting the clocks back but they are really takin' the mick, the very cheapest TAG is about £400. I'd expect a watch costing over £400 to not need to be corrected every month.

"Servicing is not cheap and takes 9-10 weeks" They are taking you all for mugs!

And a watch that stops after 8 months should be repaired free of charge.

I allways wanted a proper TAG but could never afford one. I did buy a replica for about £5 in Turkey which has worked for 4 years without a problem. It looks like I got the better watch.

-Neil

[Artie Fufkin]

Originally Posted by Neil Sumner

A watch losing 5mins a month is NOT ok.

Actually not bad for an auto. An auto is a watch will a soul...a little engine on your wrist, perfect timekeeping is not the point of it. You either understand this or not.

Horses for courses.

[thfccambs]

Cost me £33 for Tag to change my battrery give it a clean up and return special del back,it was away about 10 days.

[Uridium]

My missus bought me an Armani watch about 6yrs back as an anniversary present (think it was about 300 sheets)

Battery has just given out after 6yrs! took it to it to nearest Armani dealer and had new battery fitted for £6.

I'd deafinitelllyty recommend the brand

[jendo]

The problem with tag watches is the mechanics are so cheap that sometimes the fakes use original tag components. Sorry to say but you really are paying for the name and not quality.