Ebay help .....

[nickp8]

Anyone been in a situation where they have sold an item that was 100% working fine when sent but the buyer has claimed afterwards the item doesnt work. It cannot have been damaged in transit Buyer is asking for a refund or replacement.

The item in my case is a AMD Athlon XP CPU taken from a working system.

What happened in the end? Did paypal take the buyers side?

Any advice on what to do in this situation?
Thanks.
Nickp.

[DVD-Man]

Can you test it again at your end?

If it was working then I'd say they fried it withstatic or are using it in the wrong mobo. This is just my take not advice.

Say you can refund them when they send it back minus P+P since it left working just to avoid a fight.

Liam

[legend_of_chaos]

Ask the buyer to return the item if it is faulty,you will pay for return postage and send him his money back and apoligise for any inconvenence,but specify that the item was in perfect working order when it was posted out and you are not held responsible for damages,did you offer postal insurance,if you did and he did not take it he has no claim with you.

[nickp8]

When I sold this I offered two postage options recorded and special. When the buyer bought the cpu he choose recorded which I thought was a bit funny as the cpu was worth £75 and special delivery was only £2 more. I clearly stated on the auction recorded is only insured upto £32. I sent a message saying I recommend special delivery in case it was lost but he sent a message back saying it shouldnt turn up damaged if packed properly. Didnt seem to care if it got lost.

Anyway it was sent properly packed in a cpu box protected by foam and lots of bubble wrap. Buyer says no damage to packaging.

I have sold the system the cpu was from so cant even test the cpu if I get it sent back to me. It is an AMD Athlon XP 3200+ Socket A cpu.

Will have to see if I can get someone else to test it or a local computer shop.

Nickp.

[sven256]

Also make sure you know all the codes off the cpu before sending it.
As this is a old trick of swapping their broken cpu for your working one.
And if you do not have the codes for the one you sent out, you have no way of knowing if they swapped it or not.

[zAndy1]

The problem is if he does send it back he'll make damn sure it's not working before he does!

[Ayub]

whats your rating on ebay? offer refund of goods minus delivery subject to safe return of goods.

[MrFurious]

whats his feedback on ebay like, i had a simular problem when i sold a sky box, suddenly 2 weeks later the guy got in touch saying it doesnt work!!
i didnt give a refund.

[nickp8]

My rating is
Feedback Score: 201
Positive Feedback: 99.5%
Members who left a positive: 203
Members who left a negative: 1
All positive feedback received: 270
30+ are from buyers

His is:
Feedback Score: 20
Positive Feedback: 100%
Members who left a positive: 20
Members who left a negative: 0
All positive feedback received: 21

Have asked him to send it back. As another member said he will probably make sure it wont work before sending back so whatever happens I will have to refund him and end up with a non working cpu that was working when sold or I just let him start a dispute via Paypal.

MrFurious did your buyer pay by Paypal? Did he file a dispute? If so what was the outcome? Thanks.

Nickp.

[DVD-Man]

Originally Posted by zAndy1

The problem is if he does send it back he'll make damn sure it's not working before he does!

Every possibility yeah, it's so hard to trust peeps these days.

Liam

[Knyght_byte]

why on earth did he pay £75 for a 3200 anyhow???

even a 3500 goes for around £60 brand new now....

i reckon he found out he paid way over the odds and is looking for the only way to get it returned without it costing him.....

[nickp8]

It is a socket A barton 3200+. The fastest socket A AMD athlon xp cpu AMD made. You cant get them anymore apart from s/hand. I have seen some of them go for more recently.

Nickp.

[Knyght_byte]

Originally Posted by nickp8

It is a socket A barton 3200+. The fastest socket A AMD athlon xp cpu AMD made. You cant get them anymore apart from s/hand. I have seen some of them go for more recently.

Nickp.

if its a collectors item type thing fair enough.......otherwise it would be just as easy to buy a 3500+ 939 and a new mobo....lol

[lynx]

Do refund and put it behind you.I've recently been in a similar position to the purchaser and the cost to the seller has the potential to go way beyond the auction bid price being refunded.
I typed out a fairly comprehensive account of my tale but i as i was sending it i lost my wireless connection and the post was lost.If you want some of the details i'll repost later.

[nickp8]

If you dont mind posting more details when you get a chance, about what happened in your situation Lynx that would be great.

I have not heard back from the buyer after I sent a message requesting it to be sent back, where as before he was replying instantly, but he could just be offline. Will have to wait and see.

Thanks.
Nickp.