how can i check if my phone line has been released from my old ISP?

shahedz · 06-10-2006, 11:08 PM

Having a nightmare with Sky, it is such a headache to transfer from one ISP to another, i used to be with Homechoice, how can i check if Homechoice have now released the line and if Sky have possesion of it?

i tried on the BT site but it just says there is a service on the line but now who. can some one please post a link?

thank you

MazsterUk · 06-10-2006, 11:12 PM

just dial for cust service and ask who they are and you will know, usual number is 150.

maz

C225 · 07-10-2006, 5:36 AM

Yeah just phone BT and ask them.

I had this problem when i moved from wanadoo to BT took them 3 weeks to remove the marker even though it was their fault as they cancelled my account for no apparant reason(not even them knew why they had cancelled the account)

dng007 · 07-10-2006, 5:08 PM

I agree it can be a flippin' nightmare - when we moved in to our new house, it took about 2 months to get our broadband transferred as they wouldn't release the line to us. And I was passed from pillar to post by the various companies trying to get an answer.

Im the end I had to insist Virgin (our Broadband provider) speak with BT direct to get it sorted. Unfortunately I can't remember their telephone number, but I think the main BT customer services dept. gave me it.