[kevykat]

Karcher and karcher outlet


Really not happy at the way I have been treated this Morning with both karcher and karcher outlet
I am currently trying to use vouchers I received last year after receiving a faulty Item from the Karcher Outlet

On the reverse of the Vouchers it states I need to call the Helpdesk to redeem them but was told by the helpdesk I can only redeem them via the Outlet. So i called the outlet who directed me back to the helpdesk, who then directed me back to the outlet. This has went on another dozen times back and forth and not one person has been willing to help me instead just keep telling me to call one another at my expense instead of transferring me.

I think this is completely unacceptable after all I am wanting to spend more than the voucher is worth.

Awaiting a reply to an email so i can eventually spend these vouchers before they run out next month.

Bloody mental

[walleee]

I'm amazed you actually went 'back and forth' a dozen times... or is that an exaggeration?

[Ed Selley]

Given practically everything you buy seems to be an unmitigated disaster would it not be far simpler for you record what (if any) transactions actually work?

[kevykat]

So someone starts a thread for good customer service and people add their experience but as soon as i do a thread about bad customers service its turns into the usual witch hunt against me. Get over yourselves guys.

[walleee]

To be fair I think they are both genuine questions.

Mine certainly is....

Common sense would suggest after maybe, half a dozen times, that you weren't getting anywhere, at which point you might have escalated the situation to a manager or senior member of staff. Unless of course there was more to the discussions than it appears and you had good reason to go back and forth, 13 times in total... (assuming you had gone back and forth, before doing it again a dozen times)

[kevykat]

Originally Posted by walleee

To be fair I think they are both genuine questions.

Mine certainly is....

Common sense would suggest after maybe, half a dozen times, that you weren't getting anywhere, at which point you might have escalated the situation to a manager or senior member of staff. Unless of course there was more to the discussions than it appears and you had good reason to go back and forth, 13 times in total... (assuming you had gone back and forth, before doing it again a dozen times)

Oh care mate. I shared my experience but of course as effing usual you have to dissect everything i say. If you have some sort of thing for me come out and say it. Enough of the flirting

[mjn]

Have i erm.....missed something?

[walleee]

Did you really go back and forth a dozen times or are you exaggerating?

That is all I have asked.

Do you think you could manage to answer that question without getting aggressive, or antagonistic?

[ODB_69]

have you escalated it to manager mate? sounds ridiculous but tbh I think we've all been there with the passing to and fro malarkey

anyway to get out of redeeming them probs

[kevykat]

Originally Posted by walleee

Did you really go back and forth a dozen times or are you exaggerating?

That is all I have asked.

Do you think you could manage to answer that question without getting aggressive, or antagonistic?

Your the only 1 though that has to dissect what i say in every thread i post in. Getting a bit tiresome now.

And i wasn't counting maybe 8 maybe 12. Its a minor bloody detail, care.
But its integral to you so you can have a moan on the annoyance thread like you usually do after a disagreement on another thread calling folk spastics or whatever.

[IronGiant]

I think he's transferred to the good customer service thread as they (eventually) came good for him. We can probably close this one.

Edit: kevy, you snuck in a post ahead of me

[kevykat]

Originally Posted by ODB_69

have you escalated it to manager mate? sounds ridiculous but tbh I think we've all been there with the passing to and fro malarkey

anyway to get out of redeeming them probs

Just emailed. They called back. Posted on the good customer service thread as they redeemed themselves

I did feel like they were trying to get out of me redeeming them.

[walleee]

Originally Posted by kevykat

Your the only 1 though that has to dissect what i say in every thread i post in. Getting a bit tiresome now.

And i wasn't counting maybe 8 maybe 12. Its a minor bloody detail, care.
But its integral to you so you can have a moan on the annoyance thread like you usually do after a disagreement on another thread calling folk spastics or whatever.

If you don't wish to read my posts you can allways ignore me.

Thanks for finally answering my question.

I did think it was likely you were exaggerating.

[ODB_69]

Originally Posted by walleee

If you don't wish to read my posts you can allways ignore me.

Thanks for finally answering my question.

I did think it was likely you were exaggerating.

isnt that just one of those things that people say though, I dont think anyone was meant to take it literally?

[walleee]

yeah, I considered that, hence asked if he was exaggerating in the very first instance.

I felt like I had to 'dissect' my question as apparently the OP hadn't understood it first time round.

[Iccz]

Ladies, can you please put your handbags down for one day - it's getting rather tiring now. This problem you have with each other is getting quite chidlish and it needs to stop.

[DJSigma]

I've had a frustrating time dealing with Asus today.

I bought an Asus motherboard that was sold as "compatible with Intel 22nm CPUs" and there's a sticker on the box that says "Future Intel 22nm CPU ready!". It turns out that while it is compatible with Intel 22nm CPUs, that's only the case if I update the BIOS and I can only update the BIOS if a compatible CPU is installed in the MOBO, so it's a bit of a catch 22 situation.

I tried to use Asus's support website to ask if there were any easy workarounds for this situation, but it required me to fill in a bunch of fields that I couldn't fill in - the current BIOS revision for instance, so I decided to call Asus UK instead. The call centre guy I got through to was polite and friendly, but when I asked my question he said "I'm sorry, but we don't do telephone support for our motherboards in the UK". He told me to use the support website and he said that I could leave fields blank and still submit my question. He also gave me the number for Asus US just in case.

I tried the website and nope - I couldn't leave any of the fields blank so I was unable to submit my question.

I then called Asus US. The guy asked what CPU I was going to be using so I said "an Intel 3770K". He said that that was a socket AM2 chip and was not compatible with the board. I said that he was wrong and that it's a socket 1155 chip that's due to be released this week. After going around in circles for about 5 minutes, he asked for my details and for the details of the product including the serial number, so I gave them to him. He then gave me a reference number and said "is there anything else I can help you with today?", even though he hadn't helped me with the one question I actually had. I asked what the reference number was for and whether someone from Asus would be in touch and he said "no, that's just in case you have to call again".

It's not the fault of the staff, but why don't companies train their staff better? The American guy really didn't know what he was talking about at all and he kept pausing to look things up on his computer. It was totally obvious that he knew next to nothing about the product and this was a premium rate support phone number I was calling, not a free one.

[IronGiant]

Can you get a refund from the retailer?

[pixelpixel]

What happens if you ask the outlet to ring the helpdesk ?

[kevykat]

Originally Posted by pixelpixel

What happens if you ask the outlet to ring the helpdesk ?

They wouldn't as no one would take responsibility and claimed it was the other office i had to talk to

[reiteration]

Originally Posted by walleee

Did you really go back and forth a dozen times or are you exaggerating?

That is all I have asked.

Do you think you could manage to answer that question without getting aggressive, or antagonistic?

there lies the issue - can you imagine him on the phone to them trying to get this resolved..?

no wonder they told him to ring the other dept...

[pixelpixel]

Originally Posted by kevykat

They wouldn't as no one would take responsibility and claimed it was the other office i had to talk to

Ring the helpdesk while in store and hand the phone over to someone to speak to them.

So the outlet has no contact with the helpdesk ?

[kevykat]

Originally Posted by reiteration

there lies the issue - can you imagine him on the phone to them trying to get this resolved..?

no wonder they told him to ring the other dept...

The last guy i spoke to i told him to eff off.
Told him they issued me the vouchers so they need to sort it. He say its nothing to do with us. Once vouchers are issued we do nothing else, call the outlet. i kinda gathered they do nothing. Resulting in eff off.

[kevykat]

Originally Posted by pixelpixel

Ring the helpdesk while in store and hand the phone over to someone to speak to them.

So the outlet has no contact with the helpdesk ?

Its an online thing. Not instore. They have nothing to do with each other. Seemingly

[nheather]

And i wasn't counting maybe 8 maybe 12. Its a minor bloody detail, care.

I think it is important. I understand your frustration because most of us have been bounced from one department to another at some point.

But I don't understand why you would keep doing it. It must be clear after 2 or attempts that it isn't going to work and a different approach is needed.

This could be escalation to a manager, or when you are in the outlet shop, phone the helpdesk and then tell them to sort it out and hand the phone over to the outlet guy.

When you say outlet, is that a karcher shop or just a retailler like Halfords?

Cheers,

Nigel

[kevykat]

Originally Posted by nheather

I think it is important. I understand your frustration because most of us have been bounced from one department to another at some point.

But I don't understand why you would keep doing it. It must be clear after 2 or attempts that it isn't going to work and a different approach is needed.

This could be escalation to a manager, or when you are in the outlet shop, phone the helpdesk and then tell them to sort it out and hand the phone over to the outlet guy.

When you say outlet, is that a karcher shop or just a retailler like Halfords?

Cheers,

Nigel

Its karcher outlet online. They sell refurbished products and with warranty defeats buying brand new with a years warranty at higher cost.

[pixelpixel]

Originally Posted by kevykat

Its karcher outlet online. They sell refurbished products and with warranty defeats buying brand new with a years warranty at higher cost.

The Karcher Outlet is managed by JMS Janitorial Supplies Ltd you can contact them via this: JMS Direct

[kevykat]

Originally Posted by pixelpixel

The Karcher Outlet is managed by JMS Janitorial Supplies Ltd you can contact them via this: JMS Direct

Its all sorted now as per good customers service tread.

[walleee]

Originally Posted by kevykat

The last guy i spoke to i told him to eff off.
Told him they issued me the vouchers so they need to sort it. He say its nothing to do with us. Once vouchers are issued we do nothing else, call the outlet. i kinda gathered they do nothing. Resulting in eff off.

Everything is much clearer now.

[tvbox]

Branded clearance.

The worst clothes shop i have ever been to.

Bought a coat, seemed like a good brand (the kind you might find at JD for at least £50). Pockets ripped in minutes after wearing.

Took it back... guess what, NO RETURNS!!!. The at the till said "We can credit note" or "exchange". Your mum! Why the hell can't it be illegal for them not to allow returns. It has to be something EVERY shop MUST do. But branded clearance doesn't. Complete scam selling below-par goods at not that brilliant prices and don't allow returns. Ended up exchanging for the same Soneti coat but new, which developed the same pocket problem and is now in the bin.

Lightcraft... or lightcrash... same thing, bought a lamp, but the shade is too dark. Went back and was expecting to be asked for my card or something, but instead was given a piece of paper or a "credit ****ing note". Again, complete scam and had to buy another lamp from them.


Do not buy anything from stores that don't allow returns- complete scammers just making you come back and give them money buy selling you faulty-from-the-outset goods. As said, it should be illegal not to allow returns. Those store managers need a good kick in the face for their "policy". When making a purchase in a small shop like the above, always ask whether you allow PROPER returns. If not, throw the item at their face and walk out.