Digital Direct

Credit Card company refunded my purchase, and my faith in humanity is restored. I'tll be Richer Sounds for me from now on. Digital Direct should not be an assured trader on here.
 
It's nothing at all like that and I don't believe anything was said to warrant such sarcasm. I think listening to the OP rather than coming on here spouting legality to defend a revenue stream would be a more stand up way to operate.

Mr Fred, I am with you on your comments, my understanding is that AVforum is about helping members not dishing out sarcasm. I bought my PJ partly based on the fact that Digital Direct where an AVF assured advertiser. Perhaps an apology may be in order here?
 
Since when has any form of media been responsible for the performance of it's advertisers so it is plainly daft to make comments like "members here should automatically expect a certain level of service that AVF has in effect vouched for."

Do you expect The Daily Telegraph to vouch for the performance of it's advertisers or even ITV.

Advertisers carry a link in their signatures to the "Assured Advertiser" page which clearly states:-

AVForums does not have any vetting procedure prior to assigning Assured Advertiser status to advertisers. Neither do we guarantee the quality of service of any Assured Advertiser company. However, we will remove advertisers from our Assured Advertiser scheme if we receive complaints about the company which we feel have not been addressed adequately.

As I said, it is plainly daft to expect AV Forums to monitor the financial performance of all of it's advertisers. There were no complaints about this particular company until it went bust so there was no reason for AV Forums to be concerned but we can all be wise after the event
 
Just curious what the 'Assured' part of Assured Advertiser means?

as·sured
adj. 1. Made certain; guaranteed: an assured income.
2. Exhibiting confidence or authority: paints with an assured hand.
3. Chiefly British Insured.

n. pl. assured or as·sureds

Maybe Authorised Advertiser would be better?

The Forge
 
I think a sensible approach we can have regarding any supplier is to ask on the forums for people's experiences before making a major purchase. Even then there isn't a guarentee that the company will give the same service a few months later, but it is often a useful guide.

I've seen such threads and some negative responses so than you can make an informed decision as I did recently over a small cost item that I just couldn't find elsewhere. Had it been a TV or similar I probably wouldn't have dealt with that particular company (and yes, it was a forum sponser), but at least it was ordered knowing that the company tended to take their time responding, but for less than £10 it wouldn't have been disasterous if the part had never turned up or been not as I expected.

Obviously AVF can't 'vouch' for it's sponsers, but I would expect that any negative posts regarding poor service from them aren't editted or deleted (I don't think I've noticed any that have been) to avoid 'upsetting' sponsers. That way members can make an informed decision. I know that I won't be buying anything from Digital Direct or Sound & Vision when I replace my TV in the autumn, thanks to this thread.
 
As the word "Assured" means "secure, confident" perhaps the phraseology is the issue here?

How is "Assured Advertiser" different from "Advertiser"?
 
I agree with the general feeling by the majority of posters (and general commonsense) that "assured" adds creditability, AVF need to look at the dropping this tag or stand by the meaning with some form of monitoring. Can I ask does AVF get a remuneration for handing out the title "assured" and what are the qualifications/credentials for receiving this approval. It should be noted that Digital Direct have a long and in some cases poor history in other reviews on the net contrary to what has been said in an earlier post. Ps A bit less of the Red Mist may add more constructive comment and produce a solution
 
Digital Direct wont be the first advertiser on the forums to upset its members and offer poor quality service and it wont be the last.
Advertisers on other fourms have clout and those advertisers who have been known to swindle folk out of money or have unhappy customers have asked for threads about their shoddy business to be removed and they have been.

This thread is still here and can be seen by google quite easily and has made people aware of said company as can be seen by the new members that registered here for info.

I have seen other advertiser threads here also stay when they have been slated for poor customer service from the members here, this what gives this forum integrity over others impartial advice.

Off Topic just read this thread for the first time and was sorry to hear that you got scammed:(:(:(

Kop
 
Oh, bloody hell.
I've ordered some 6 phono to 6 phono leads from some outfit called DigitaldirectUK on Ebay, who just happen to be in Bolton.

It's been 12 days now and I was guessing they were on holiday, so I was willing to cut them some slack, but asked why I hadn't received the goods.

No answer after 3 days.

Seems to be a mickey mouse outfit :thumbsdow
 
I got an email at 8-56, saying I've got a refund.

I suspect ebay might know something I don't.

Hmm :rolleyes:
 
I got an email at 8-56, saying I've got a refund.

I suspect ebay might know something I don't.

I suspect that you were dealing with Digital Direct Mark 3 and not the company that went bust
 
Sorry to hear about the bad experiences people have had with Digital Direct but I for one am glad that they have gone under! :clap:

I bought a brand New Sony KDL-x4000u LCD HDTV from them 4 years ago which cost me neon £2k and it had horrendous clouding and a feint in-perfection stripe going down the middle which was irritating when watching sport with the camera panning across grass!

I asked for a replacement TV within a week of it being delivered but they refused! Instead they sent out some so called local LCD TV Specialist who came round and denied there was ever a problem with the TV when quite clearly there was, cause myself my friends and my family could quite clearly see that there were imperfections with the LCD panel and I had not got exactly what I paid for!

Digital Direct got aggressive and started quoting the ' Consumer Goods Act' at me along with Solicitors etc if I didn't stop demanding a new replacement TV.

Worst customer service I've ever had to deal with!

Good riddance to bad rubbish and another horrible company out there to cross off the list of Bad Traders.

Adiós D D you got what you deserved in the end..... :D :hiya:
 
That was lucky

I thought the same.

I suspect that you were dealing with Digital Direct Mark 3 and not the company that went bust

Very possibly.

I should have clarified that it was ebay themselves that gave me the refund, not Digitaldirect.

It's the first time I've had to raise an issue on ebay, but for some reason I assumed that they wouldn't normally respond that quickly (pass it onto the seller, give him a chance to respond etc).

A refund from ebay in less than 5 mins :eek: :smashin:

Hence my suggestion that they might know something.

Which reminds me, I have to go and give my first bad feedback ever.
 
I can't beleive this. I have been looking at this place (since reccomended on this site) for a Panny tv I want.
I'm really glad that i came across this thread now. Why doesn't it say on the website that they have gone into Administration and can't trade?
 
Why doesn't it say on the website that they have gone into Administration and can't trade?

Because that's not true, they are [still] trading. But whether their reputation will be any better than the previous incarnation(s) of Digital Direct is yet to be determined. It is owned by a different company now, but the directors are still the same, so make up your own mind.

I got my deposit refunded by my credit card company and got my TV from Basingstoke Audio-T in the end so don't have to deal with this bunch any more.
 
As previously posted, but with limeted response from AVF top dogs "I agree with the general feeling by the majority of posters that "assured" adds creditability, AVF need to look at the dropping this tag or stand by the meaning with some form of monitoring. Can I ask does AVF get a remuneration for handing out the title "assured" and what are the qualifications/credentials for receiving this approval. It should be noted that Digital Direct have a long and in some cases poor history in other reviews on the net contrary to what has been said in an earlier post"
 
"Sound and vision" and "Hi-Fi Bitz" are also run by the same company, They were trading under VBA Ltd but now all 3 are trading under Elitemark Ltd.
 
Has there been some law broken there??

To my knowledge, it's certainly illegal to trade whilst knowingly insolvent.

But it doesn't mean much in the real world, as everything is geared so that the ones that least need the money get it first.

Vatman, taxman, creditors and then us lowlife workers last of all, in that order, I believe :thumbsdow

Quite disgusting, as you say.
 
You missed one - Think the insolvancy team are first in the pecking order.

Cheers,

Nigel

:suicide:

You are of course correct :(

Makes it even worse doesn't it?



I've just been advised that you should avoid soundandvision too, from a reliable source.

After that, I personally wouldn't touch any of the group with a bargepole.
 
Thanks for your comments.

The way I understood it is that staff are number 1 priority, obviously not the case.
I suppose that the administrators take their bit first, then whatever is left I assume gets divided up between the creditors.
 
I suppose that the administrators take their bit first, then whatever is left I assume gets divided up between the creditors.

No. There is a strict pecking order laid down by law with secured creditors coming top of the pile followed by preferential creditors then the rest is divided up between all of the unsecured creditors
 

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