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14-09-2009, 1:30 PM
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#1 (permalink)
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Join Date: Nov 2005 Location: Isle of Dogs, London
Posts: 1,146
Thanks: Gave 117, Got 109 | Oakley Warranty
Hi guys
Not sure if this is the right section to post this but didn't know where else to put it.
I recently sent a pair of Oakleys (A-wires) back to be repaired (the lens coating was peeling off), subsequently they've told me they no longer stock this model so can't replace the lenses. They've also said that they aren't covered under their warranty as they were purchased from ebay (these were absolutely brand new, in original box with original micro fibre bag and registration form) so they won't replace them with a similarly priced model.
Are they able to specify such things in the terms of their warranty? Should I not be covered under UK law for at least a year for any new product to be free from manufacture defects?
Any help/advice would be greatly appreciated
__________________ My Kit Music: Quad 21ls; Rotel RA-02 / RCD-02; Sony ST-SE700 / MDS-JE640 A/V: JBL SCS 138; Onkyo TX-SR605; Panasonic DMR-EX77EB; PS3; Wii; Panasonic Viera TH-37PX70CAB. Bedroom: Sony 32P3020; Samsung DVD-HD860 PSN: BoB_MaY
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14-09-2009, 1:43 PM
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#2 (permalink)
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Join Date: Mar 2006
Posts: 702
Thanks: Gave 54, Got 126 | Re: Oakley Warranty
Taken from here Quote: |
Coverage is valid only with proof of purchase from an Authorized Oakley Dealer
| So your stuffed
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14-09-2009, 2:28 PM
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#3 (permalink)
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Join Date: Nov 2005 Location: Isle of Dogs, London
Posts: 1,146
Thanks: Gave 117, Got 109 | Re: Oakley Warranty Quote:
Originally Posted by Kebabhead Taken from here
So your stuffed  | Ye, I've seen that before, but surely a product is covered under standard UK Law to be free from manufacturing defects - which should supercede the Oakley Warranty policy? Please correct me if I'm completely off the mark though, just trying to get a fair deal.
__________________ My Kit Music: Quad 21ls; Rotel RA-02 / RCD-02; Sony ST-SE700 / MDS-JE640 A/V: JBL SCS 138; Onkyo TX-SR605; Panasonic DMR-EX77EB; PS3; Wii; Panasonic Viera TH-37PX70CAB. Bedroom: Sony 32P3020; Samsung DVD-HD860 PSN: BoB_MaY
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14-09-2009, 3:26 PM
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#4 (permalink)
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Join Date: Jan 2005 Location: Evesham
Posts: 291
Thanks: Gave 88, Got 114 | Re: Oakley Warranty Quote:
Originally Posted by The Atheist Ye, I've seen that before, but surely a product is covered under standard UK Law to be free from manufacturing defects - which should supercede the Oakley Warranty policy? Please correct me if I'm completely off the mark though, just trying to get a fair deal. | You are off the mark.
As has been said many times on this forum, your contract is with the retailer you purchased from, not the manufacturer.
Link: Sale of Goods Act Fact Sheet - BIS |
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14-09-2009, 5:04 PM
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#5 (permalink)
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Join Date: Dec 2002 Location: Providence, Rhode Island
Posts: 1,846
Thanks: Gave 72, Got 111 | Re: Oakley Warranty
Unfortunately you are S.O.L on this one. Oakley are very strict on dealer licensing etc... so if you bought from ebay they're never going to be covered!
The opticians I got my RX Oakleys done at told me that they can not discount Oakley not even for staff. If they did and Oakley found out they'd lose their license to sell them! I believe Maui Jim operates similar policies.
Its the same as watches, I think Tag, Brietling, Rolex etc... make it quite clear that their watches are only available through registered dealers and if you buy from else where then you're not covered by any warranties etc...
__________________ Got - Pentax K10D + Pentax 18-55 : Sigma 70-300 APO & 14 f2.8 : 2.4GHz 24" iMac : Epson R360 : Giottos MT8170 & MM9970 : Manfrotto 322RC2 :The Daily 600 & Pretty Boy Maxi XXL : 15" G4 PowerBook : 1.83GHz Mac mini Want - Pentax DA* Lenses |
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14-09-2009, 5:15 PM
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#6 (permalink)
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Join Date: Jan 2005 Location: Evesham
Posts: 291
Thanks: Gave 88, Got 114 | Re: Oakley Warranty Quote:
Originally Posted by baldrick Unfortunately you are S.O.L on this one. Oakley are very strict on dealer licensing etc... so if you bought from ebay they're never going to be covered!
The opticians I got my RX Oakleys done at told me that they can not discount Oakley not even for staff. If they did and Oakley found out they'd lose their license to sell them! I believe Maui Jim operates similar policies.
Its the same as watches, I think Tag, Brietling, Rolex etc... make it quite clear that their watches are only available through registered dealers and if you buy from else where then you're not covered by any warranties etc... | Please refer to my previous post.
Retailer, retailer, retailer, not manufacturer, not manufacturer, not manufacturer.
Link: Sale of Goods Act Fact Sheet - BIS |
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14-09-2009, 5:25 PM
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#7 (permalink)
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Join Date: Nov 2005 Location: Isle of Dogs, London
Posts: 1,146
Thanks: Gave 117, Got 109 | Re: Oakley Warranty Quote:
Originally Posted by Phil57 | Thanks for the help guys. They have offered me a 40% discount on any new Wire model so, from what you've said, sounds like I'm lucky they've offered that  Just don't think there's any I like at the moment.
__________________ My Kit Music: Quad 21ls; Rotel RA-02 / RCD-02; Sony ST-SE700 / MDS-JE640 A/V: JBL SCS 138; Onkyo TX-SR605; Panasonic DMR-EX77EB; PS3; Wii; Panasonic Viera TH-37PX70CAB. Bedroom: Sony 32P3020; Samsung DVD-HD860 PSN: BoB_MaY
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14-09-2009, 5:28 PM
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#8 (permalink)
| | Senior Member
Join Date: Dec 2002 Location: Providence, Rhode Island
Posts: 1,846
Thanks: Gave 72, Got 111 | Re: Oakley Warranty Quote:
Originally Posted by Phil57 | If you bought your Oakleys from a registered/licensed Oakley dealer then your glasses would go to Oakley to be repaired under warranty, I know, I've done it!
Sale of Goods act may make provisions for retailer responsibilities, but you would only need that if Oakley refuse to repair because you didn't buy from a licensed purveyor (as per the OP), but I was simply reinforcing the fact that he's SOL trying to get anything from Oakley!
__________________ Got - Pentax K10D + Pentax 18-55 : Sigma 70-300 APO & 14 f2.8 : 2.4GHz 24" iMac : Epson R360 : Giottos MT8170 & MM9970 : Manfrotto 322RC2 :The Daily 600 & Pretty Boy Maxi XXL : 15" G4 PowerBook : 1.83GHz Mac mini Want - Pentax DA* Lenses |
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14-09-2009, 5:28 PM
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#9 (permalink)
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Join Date: Mar 2006
Posts: 702
Thanks: Gave 54, Got 126 | Re: Oakley Warranty Quote:
Originally Posted by The Atheist They have offered me a 40% discount on any new Wire model so, from what you've said, sounds like I'm lucky they've offered that  Just don't think there's any I like at the moment. | Whose they, the manufacturer or the ebay seller
__________________ LG 50PQ3000 Plasma, Yammy A595 Amp,B&W CC3 centre Kef Coda 7 fronts Mission 73 surrounds, Pioneer DV400 DVD Player (multi-region) Crystal Xbox (modded with X3 + 250gig HDD) Virgin Cable & Broadband |
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14-09-2009, 5:42 PM
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#10 (permalink)
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Join Date: Nov 2005 Location: Isle of Dogs, London
Posts: 1,146
Thanks: Gave 117, Got 109 | Re: Oakley Warranty Quote:
Originally Posted by Kebabhead Whose they, the manufacturer or the ebay seller | Oakley UK, I sent them straight back to them, didn't bother going through the retailer as I thought it was Oakley's responsibility to repair them.
__________________ My Kit Music: Quad 21ls; Rotel RA-02 / RCD-02; Sony ST-SE700 / MDS-JE640 A/V: JBL SCS 138; Onkyo TX-SR605; Panasonic DMR-EX77EB; PS3; Wii; Panasonic Viera TH-37PX70CAB. Bedroom: Sony 32P3020; Samsung DVD-HD860 PSN: BoB_MaY
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15-09-2009, 9:18 AM
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#12 (permalink)
| | Senior Member
Join Date: Nov 2005 Location: Isle of Dogs, London
Posts: 1,146
Thanks: Gave 117, Got 109 | Re: Oakley Warranty Quote:
Originally Posted by tyefi | Thanks, I actually sent the same link to the Oakley customer services team but they said they can't get any stock
__________________ My Kit Music: Quad 21ls; Rotel RA-02 / RCD-02; Sony ST-SE700 / MDS-JE640 A/V: JBL SCS 138; Onkyo TX-SR605; Panasonic DMR-EX77EB; PS3; Wii; Panasonic Viera TH-37PX70CAB. Bedroom: Sony 32P3020; Samsung DVD-HD860 PSN: BoB_MaY
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