[Chrisoldinho]

5 years of hard graft have finally paid off as today I got the promotion to the job I really want.

I've worked in a call centre environment now for a long time, in various roles initially on the phones, then to supervisor, then team leader but i've always craved to have an involvement in the management of the dialler system we use.

Well today I got the news I wanted - a new opportunity came my way and i've got a promotion to be the dialler specialist for the entire call centre

It's a bit wierd to be thinking at the age of 25 i'll be managing the entire company workload on a daily basis from Monday but i can't complain

Beers are on me tonight

Chris.

[phairplay]

Well done matey

[orpheus]

Congratulations!

[Decadence]

well done.

[shahedz]

Well done mate, hard work and persistance always pays off

[Chrisoldinho]

Thanks all

I know this thread is a little pointless but i'm incredibly happy and couldn't wait to share the news

[Stream62]

Well done Chris, always good to get jobs you are after.

I work in call centres too (workforce management/ Resource planning type stuff) and get involved with the diallers here, interesting stuff keeping up with the ofcom stuff & getting the bloomin things to work sometimes!! Only a small part of what we do as we are more inbound but i'm always willing to share experience if you want it fella.

[darth kevinho]

Congrats fella, well done.

Nice to see something positive as opposed to all the doom and gloom of lay-offs.

[Razor]

Congratulations.

[Naaktgeboren]

Ok, I will ask.... at the risk of sounding stupid

A dialler? What does a dialler manager do? Do you mean telephone manager?? How do you assign for your staff who will be using the telephone and when?


Yours


Confused


btw, congratulations mate.... party time

[KhalJimbo]

haha I thought you said BEANS are on you tonight, as if to say a pay rise didnt come alopng with it

But congrats mate hard work pays off, I started off in the country as a fish monger and worked my way up from there! just goes to show that hard work and determination really do go a long way

Wooohooo to yoooouuuuu!!

[lurcher]

Well done and best wishes for the future .

Julian

[Hitby]

Originally Posted by darth kevinho

Congrats fella, well done.

Nice to see something positive as opposed to all the doom and gloom of lay-offs.

I'd like to '+1' this. Really good to hear some good work news. Congratulations Chris

[Chrisoldinho]

Originally Posted by CloggyNL

Ok, I will ask.... at the risk of sounding stupid

A dialler? What does a dialler manager do? Do you mean telephone manager?? How do you assign for your staff who will be using the telephone and when?

In a nutshell it's a way of automating and speeding up calling.

Originally Posted by Stream62

Well done Chris, always good to get jobs you are after.

I work in call centres too (workforce management/ Resource planning type stuff) and get involved with the diallers here, interesting stuff keeping up with the ofcom stuff & getting the bloomin things to work sometimes!! Only a small part of what we do as we are more inbound but i'm always willing to share experience if you want it fella.

Cheers mate, I have to do a project first on some key areas and come up with ideas for improvements. Here are some I came up with...Let me know what you think if it's not too much trouble. We mainly dial outbound.

• Determine dialler effectiveness during am/ pm and evening calling. See what campaigns work best at what time
- daily requirements (how many heads we need on the dialler per campaign)
• Test, analyse, and share results of new strategies
- look into designing / implementing champion challengers to determine optimum dialler usage (what makes us work most effectively)
- This can be shown to staff during “waiting for call” or by TL.
• Determine dialler call routing (look into allocating based on skill level – dialler has this ability, could be useful for new starters – need to know what criteria the dialler uses to determine this)
• Keep the management teams across the business appraised of hourly/daily dialler statistics
- Provide detailed dialler reporting and supporting analysis (since we are managing from central location). Need to look at what reports can the dialler provide us that will breakdown all of this.
• Control & monitor agent availability addressing issues as required – notify TL
• Training of staff to ensure that cover is available when needed
• compliance with all UK regulations

Chris.

P.S. Sorry for not bullet pointing correctly - just copied and pasted!

[Pecker]

Great stuff - well done.

Steve W

[Singh400]

Congrats mate!!

[branny]

Congrats matey - good to hear that your hard work has paid off.

But always remember, the buck always stops with the boss so your only as strong as your weakest link. Always deal with those people.

[rickinyorkshire]

Well done!

I notice you're from Leeds, the place you work is not called Ventura is it?