[mlipm]

I've read about the various problems that people have had re the software update and wondered in someone would be kind enough to clarify a couple of points for me.

I downloaded the update by OTA and it installed fine. From what I've read here there is also the issue of the "Loader" which can only be done by USB. Do I need to do this and what exactly is this? I still seem to have all my channels and can now delete while recording so I assume the update has worked. The only problem I seemed to have had is that last night I couldn't load itv HD to watch Collision. All I got was a black box in the middle of the screen saying "loading itv HD please wait" but nothing happened. I also read that you don't need to press the red button any more to get itv HD. Is that correct?

With regard to the coming of iplayer, which I am really looking forward to, (we have on virgin in another room and it is really useful) if I connect to my network now will the iplayer be available in some form?

If someone can clarify these issues I would be most grateful.

[grahamlthompson]

Originally Posted by mlipm

I've read about the various problems that people have had re the software update and wondered in someone would be kind enough to clarify a couple of points for me.

I downloaded the update by OTA and it installed fine. From what I've read here there is also the issue of the "Loader" which can only be done by USB. Do I need to do this and what exactly is this? I still seem to have all my channels and can now delete while recording so I assume the update has worked. The only problem I seemed to have had is that last night I couldn't load itv HD to watch Collision. All I got was a black box in the middle of the screen saying "loading itv HD please wait" but nothing happened. I also read that you don't need to press the red button any more to get itv HD. Is that correct?

With regard to the coming of iplayer, which I am really looking forward to, (we have on virgin in another room and it is really useful) if I connect to my network now will the iplayer be available in some form?

If someone can clarify these issues I would be most grateful.

Loss of ITV HD usually means you need to do a factory reset (make a note of your recording reservations you will need to put them back)

Acess to ITV HD is the same in V11 as V03

There have been 3 versions of the loader since the HDR was launched.

V 7.51 used on the first boxes together with firmware V01

The firmware on the first boxes was immediately upgraded to v02 (to remove a problem with deleting while recording - now fixed in v11). At the time it was found that anyone on a single cable could not upgrade the firmware without swapping the single cable input between tuners - a risky job).

Later boxes came out with a new loader 7.52 and a new firmware V03 but this firmware was so little difference to v03 it was only sent out OTA recently.

The new loader 7.53 as well as allowing OTA updates fixes a problem for those using a diseqc switching systen to access muktiple satellites.

In short if you have two cables it will not matter if you have loader 7.51, 7.52 or 7.53

If you have only 1 cable then you need loader 7.52 (or higher)

IF you use diseqc you need to upgrade to 7.53

[Bellboy21]

I have been trawling through the posts on the recent update problems with theories for repair, but cannot find the Humax solution, comment or apology.
This upgrade has potentially damaged thousands of pounds of equipment. I would expect a statement on the front page of the Humax site, but no - not even in the FAQ.

My PVR seems OK, but I have "bad signal" on many channels on my Foxat HD box. Both off the same dish and suggesting a software problem.

Can anyone direct me to an official explanation?

[Snapman]

Originally Posted by Bellboy21

This upgrade has potentially damaged thousands of pounds of
Can anyone direct me to an official explanation?

If there isn't one on the Humax site, I very much doubt whether there will be one elsewhere.

David

[Bellboy21]

Originally Posted by Snapman

If there isn't one on the Humax site, I very much doubt whether there will be one elsewhere.

David

Humax "support" has been found wanting in the past.

Why do we keep buying this stuff.

DGB

[Snapman]

Originally Posted by Bellboy21

Humax "support" has been found wanting in the past.

Why do we keep buying this stuff.

DGB

I'm also very disillusioned with Humax customer service Bellboy, although I must say the so-called updates don't appear to have had adverse effects on my boxes.

David

[Bellboy21]

Originally Posted by Snapman

I'm also very disillusioned with Humax customer service Bellboy, although I must say the so-called updates don't appear to have had adverse effects on my boxes.

David

It is difficult to guage the scale of the problem from all the different threads, but we need;
a) An admission of guilt from Humax (To try to avoid all the abortive "factory resets")
b) An expert fix (And soon, as I dont want to be nursing a broken box over Xmas.)

Could they transmit the last version to allow affected users to revert?
DGB

[CFurniss]

Not sure if my problem is related but....my box recently started freezing overnight, I assumed it was the overnight thumbnail creation part and initially I could restart the box by doing a power cycle. The freezing became more frequent and eventually the box became permanently frozen on the initial Boot screen.

The only way I could get around this problem was by downloading version 10011 of the sorftware from the Humax website and installing it via a thumbdrive. Once working again I did a factory reset which then found a newer version of the software. I installed the software (10012) and surprise surprise the box wouldn't come back out of standby!

So questions are: do you all have problems with 10011 or the newer 10012? Can you stop the box swithcing on to do the overnight functions (thumbnails, software)? and finally can you perform a hard factory reset i.e. from a box stuck in standby or on the boot screen?

Look forward to any answers, Chris.

[grahamlthompson]

Originally Posted by CFurniss

Not sure if my problem is related but....my box recently started freezing overnight, I assumed it was the overnight thumbnail creation part and initially I could restart the box by doing a power cycle. The freezing became more frequent and eventually the box became permanently frozen on the initial Boot screen.

The only way I could get around this problem was by downloading version 10011 of the sorftware from the Humax website and installing it via a thumbdrive. Once working again I did a factory reset which then found a newer version of the software. I installed the software (10012) and surprise surprise the box wouldn't come back out of standby!

So questions are: do you all have problems with 10011 or the newer 10012? Can you stop the box swithcing on to do the overnight functions (thumbnails, software)? and finally can you perform a hard factory reset i.e. from a box stuck in standby or on the boot screen?

Look forward to any answers, Chris.

No problems with 11 or 12 on mine. Try switching off at the back off the box put in the usb drive with the firmware. While holding the front sby button in turn on the rear power button. Hopefully you will get the update message. When it's finished remove the usb and again power down the hdr. Power it back on and press the boot button. After a short period it will go back to sby. Press the boot button again and cross everything

[savvy249]

Originally Posted by CFurniss

Not sure if my problem is related but....my box recently started freezing overnight, I assumed it was the overnight thumbnail creation part and initially I could restart the box by doing a power cycle. The freezing became more frequent and eventually the box became permanently frozen on the initial Boot screen.

The only way I could get around this problem was by downloading version 10011 of the sorftware from the Humax website and installing it via a thumbdrive. Once working again I did a factory reset which then found a newer version of the software. I installed the software (10012) and surprise surprise the box wouldn't come back out of standby!

So questions are: do you all have problems with 10011 or the newer 10012? Can you stop the box swithcing on to do the overnight functions (thumbnails, software)? and finally can you perform a hard factory reset i.e. from a box stuck in standby or on the boot screen?

Look forward to any answers, Chris.

I don't have any problems with the box freezing, or failing to come out of standby, on either v11 or v12.

You can't stop it doing it's housekeeping functions at 3:00am, other than not putting it in Standby, but this is not recommended. I doubt if it is related to the thumbnail creation unless you've got a HDD problem, and you would see this in other ways, like not able to access your recordings, or duplicate recordings/same names etc. A Format would be the cure for HDD filesystem corruption, if that was the case, but you'd lose all your recordings.

You can't perform a Factory Reset if you can't get to the menu. You've done the correct thing in reloading the software, which often enables you to get to the Menu, and restores the box.

Rgds.


Les.

[CFurniss]

Originally Posted by savvy249

I don't have any problems with the box freezing, or failing to come out of standby, on either v11 or v12.

You can't stop it doing it's housekeeping functions at 3:00am, other than not putting it in Standby, but this is not recommended. I doubt if it is related to the thumbnail creation unless you've got a HDD problem, and you would see this in other ways, like not able to access your recordings, or duplicate recordings/same names etc. A Format would be the cure for HDD filesystem corruption, if that was the case, but you'd lose all your recordings.

You can't perform a Factory Reset if you can't get to the menu. You've done the correct thing in reloading the software, which often enables you to get to the Menu, and restores the box.

Rgds.


Les.

Thanks for the replies, currently the box is operating V11 and I will leave it in stby overnight to test if it really is the software version that is my problem. Will keep you posted.

Chris

[savvy249]

Originally Posted by CFurniss

Thanks for the replies, currently the box is operating V11 and I will leave it in stby overnight to test if it really is the software version that is my problem. Will keep you posted.

Chris

Hmmm....

Doing that will not test the overnight housekeeping on v11 in isolation, as v12 is being broadcast OTA at the moment, so it will update to that overnight.

As you are on v11 now, try any number of standby cycles, and power cycles to see if it freezes or fails to come out of standby. If it does freeze on v11, try a Factory reset, and then retest.

If everything's OK on v11, update during the day, today, to v12, to avoid any interference/corruption during the overnight housekeeping process. Do this by Menu>Setup>Software Update>Automatic Update. Then repeat the Standby/Power cycle tests, I would recommend a Factory Reset after each software update to clear memory settings and re-initialise all flags/fields.

Then see how your overnight housekeeping goes tonight on v12.


Rgds.


Les.

[CFurniss]

Originally Posted by savvy249

Hmmm....

Doing that will not test the overnight housekeeping on v11 in isolation, as v12 is being broadcast OTA at the moment, so it will update to that overnight.

As you are on v11 now, try any number of standby cycles, and power cycles to see if it freezes or fails to come out of standby. If it does freeze on v11, try a Factory reset, and then retest.

If everything's OK on v11, update during the day, today, to v12, to avoid any interference/corruption during the overnight housekeeping process. Do this by Menu>Setup>Software Update>Automatic Update. Then repeat the Standby/Power cycle tests, I would recommend a Factory Reset after each software update to clear memory settings and re-initialise all flags/fields.

Then see how your overnight housekeeping goes tonight on v12.


Rgds.


Les.

OK, I'll give it a go but my last experience of updating to V12 resulted in the box not coming back out of standby. Is V12 available for download (much quicker than OTA)?

Chris

[savvy249]

Originally Posted by CFurniss

OK, I'll give it a go but my last experience of updating to V12 resulted in the box not coming back out of standby. Is V12 available for download (much quicker than OTA)?

Chris

But did it update overnight without you monitoring? If so, I would suspect something wrong in the OTA download overnight, which is why I suggest doing it today whilst you can watch it and ensure it "Ends" properly.

I agree it takes much longer OTA, but for some reason V12 isn't on the Humax website.

HTH, as I'm really not seeing reports of boxes freezing and locking up completely on v12.

Rgds.


Les.

[CFurniss]

Originally Posted by savvy249

But did it update overnight without you monitoring? If so, I would suspect something wrong in the OTA download overnight, which is why I suggest doing it today whilst you can watch it and ensure it "Ends" properly.

I agree it takes much longer OTA, but for some reason V12 isn't on the Humax website.

HTH, as I'm really not seeing reports of boxes freezing and locking up completely on v12.

Rgds.


Les.

OK, I have tested V11 mercilessly and it reboots every time. Therefore I updated to V12 now and it finished fine and rebooted into TV mode, 2 power cycles later and it still works....so I'll let you know tomorrow!

Thanks,

Chris

[savvy249]

Originally Posted by CFurniss

OK, I have tested V11 mercilessly and it reboots every time. Therefore I updated to V12 now and it finished fine and rebooted into TV mode, 2 power cycles later and it still works....so I'll let you know tomorrow!

Thanks,

Chris

Did you also do the Factory Reset as recommended after an update?

Good luck overnight !!

Rgds.


Les.

[CFurniss]

I did the factory reset and all seemed to be working.....this morning was the same thing again, frozen in standby with solid red indicator bar.

Any suggestions for a next step, I could try leaving all the recording functions switched off or do a HDD format? It would seem that something untoward happens during (or after) the 3am housekeeping.

Cheers,

Chris

[savvy249]

Originally Posted by CFurniss

I did the factory reset and all seemed to be working.....this morning was the same thing again, frozen in standby with solid red indicator bar.

Any suggestions for a next step, I could try leaving all the recording functions switched off or do a HDD format? It would seem that something untoward happens during (or after) the 3am housekeeping.

Cheers,

Chris

Chris,

Bummer !!!!

I can't work this one out, no-one else is reporting this behaviour, at all, on any of the Forums I help out on

When it is "Frozen with the Red Indicator Light On", will it come out of Standby by pressing the silver button on the front of the box instead of the remote?

Other thoughts :-

- Power Cut during the 3am housekeeping (but not regularly surely?)
- On a Power Strip that switches everything off after a time?
- Do you have a recording that goes over the 3am period? Do you have thumbnails for all your recordings?
- Are all your connections tight? Do you get good signal strength & quality readings across sample of channels?
Do you have a 1 or 2 cable feed from your LNB? If it's 1 cable, have you put the loopthrough cable from LNB1-out to LNB2-in?

I do remember a couple of boxes in the early days that reported lockups, but not at the 3am period. An extreme Factory Reset/Format HDD seemed to cure those boxes, I don't know why it needed the two Formats :-

1. Factory Reset
2. Format HDD
3. Factory Reset
4. Format HDD
5. Factory Reset
6. Continue with the rest of the setup

To be honest, if you can't find anything wrong with your installation and/or setup, and the above procedure doesn't fix it, then I'd be tempted to get it exchanged.

BTW, v12 is now available on the Humax Website.

Rgds.


Les.

[CFurniss]

Originally Posted by savvy249

Chris,

Bummer !!!!

I can't work this one out, no-one else is reporting this behaviour, at all, on any of the Forums I help out on

When it is "Frozen with the Red Indicator Light On", will it come out of Standby by pressing the silver button on the front of the box instead of the remote?

Other thoughts :-

- Power Cut during the 3am housekeeping (but not regularly surely?)
- On a Power Strip that switches everything off after a time?
- Do you have a recording that goes over the 3am period? Do you have thumbnails for all your recordings?
- Are all your connections tight? Do you get good signal strength & quality readings across sample of channels?
Do you have a 1 or 2 cable feed from your LNB? If it's 1 cable, have you put the loopthrough cable from LNB1-out to LNB2-in?

I do remember a couple of boxes in the early days that reported lockups, but not at the 3am period. An extreme Factory Reset/Format HDD seemed to cure those boxes, I don't know why it needed the two Formats :-

1. Factory Reset
2. Format HDD
3. Factory Reset
4. Format HDD
5. Factory Reset
6. Continue with the rest of the setup

To be honest, if you can't find anything wrong with your installation and/or setup, and the above procedure doesn't fix it, then I'd be tempted to get it exchanged.

BTW, v12 is now available on the Humax Website.

Rgds.


Les.

So, maybe we're on the way to solving the problem.....

When the box is frozen it won't come out of standby with the remote or silver button. As for the other thoughts: none of my other equipment shows signs of losing power during the night, I have no recordings operating at 3am but several series linked for the next day, week etc., 2 cables form LNB, all connections are secure.

Yesterday evening I switched the "locked" box back on and reinstalled V12 from a thumbdrive (thanks for the info). Performed a factory reset and didn't reset any of my timers. I also deleted one of my recordings that I had watched but which had no thumbnails. This morning there was no problem! I did notice however that without the timers enabled the box went into hard standby i.e. no clock. The thumbnails that were missing before for my other recordings were complete so the housekeeping ran ok.

My 2 current thoughts are: 1. the box has a problem coming back out of soft standby after housekeeping (will be tested tonight as I have reset my schedule) or 2. there was a corruption with the recording that I deleted last night which caused a subsequent problem when the housekeeping tried to generate thumbnails (ever heard of this before? the recording was complete with no "broken" sign).

the saga continues!

Chris

[swedish cook]

Originally Posted by CFurniss

Not sure if my problem is related but....my box recently started freezing overnight, I assumed it was the overnight thumbnail creation part and initially I could restart the box by doing a power cycle. The freezing became more frequent and eventually the box became permanently frozen on the initial Boot screen.

The only way I could get around this problem was by downloading version 10011 of the sorftware from the Humax website and installing it via a thumbdrive. Once working again I did a factory reset which then found a newer version of the software. I installed the software (10012) and surprise surprise the box wouldn't come back out of standby!

So questions are: do you all have problems with 10011 or the newer 10012? Can you stop the box swithcing on to do the overnight functions (thumbnails, software)? and finally can you perform a hard factory reset i.e. from a box stuck in standby or on the boot screen?

Look forward to any answers, Chris.

I had an issue with my FIRST (clue) box that in the morning it would randomly not start unless power was cycled, the backlight on the display would come on but the LED stayed red, nothing appeared on TV. Rang Humax, immediate swap and replacement box has never shown the same symptoms.

If you are really seeing things other people do not then my thoughts are firstly check that your signal is good (poor signal may cause software issues if the software isn't 100% right), try new firmware and a factory reset, and failing that presume you have a hardware fault - telephone Humax (not email as they have a poor record of reply). You could try taking the box back to shop (legally it it they that have primary responsibility) but in my experience Humax offer a lower hassle service.

[CFurniss]

Originally Posted by swedish cook

I had an issue with my FIRST (clue) box that in the morning it would randomly not start unless power was cycled, the backlight on the display would come on but the LED stayed red, nothing appeared on TV. Rang Humax, immediate swap and replacement box has never shown the same symptoms.

If you are really seeing things other people do not then my thoughts are firstly check that your signal is good (poor signal may cause software issues if the software isn't 100% right), try new firmware and a factory reset, and failing that presume you have a hardware fault - telephone Humax (not email as they have a poor record of reply). You could try taking the box back to shop (legally it it they that have primary responsibility) but in my experience Humax offer a lower hassle service.

Thanks for the info but in my case I would first assume a software issue. I have already tried the suggestions you make (see ealier posts) and am someway to solving the problem. Signal/quality are both high.

Should the problem continue then I will make sure to exchange the box.

Cheers,

Chris

[CFurniss]

Timers were all set last night and the box was still working this morning...so far so good!

[savvy249]

Originally Posted by CFurniss

Timers were all set last night and the box was still working this morning...so far so good!

Fingers crossed, then

Rgds.

Les.