Has Humax Foxsat HD V1.00.23 upgrade broken your box?

[cozzykim]

Heads up.

After the recent OTA update to software V1.00.23 my Freesat receiver has lost a lot of channels, BBC1, ITV1, BBC HD, and many others including some of the Zone xxxxxx channels.

Some of the channels return slowly if I leave the box powered on, some don't.

If I put it in "Standby", when I switch back on the channels are missing again.

Rescan, reset to factory default and manual upgrade with a USB drive don't fix the problem.

I have emailed and spoken to Humax on the phone, the operator was "unaware" of any problems with this upgrade but promised a call back within half an hour. This has NOT materialised

If your box has started to behave oddly, don't worry, you're not alone

Post here to help Humax get their fingers out and sort it out quickly please

EDIT: The temporary solution is to download and install software V1.00.15 linked in post No 44

[grahamlthompson]

Originally Posted by cozzykim

Heads up.

After the recent OTA update to software V1.00.23 my Freesat receiver has lost a lot of channels, BBC1, ITV1, BBC HD, and many others including some of the Zone xxxxxx channels.

Some of the channels return slowly if I leave the box powered on, some don't.

If I put it in "Standby", when I switch back on the channels are missing again.

Rescan, reset to factory default and manual upgrade with a USB drive don't fix the problem.

I have emailed and spoken to Humax on the phone, the operator was "unaware" of any problems with this upgrade but promised a call back within half an hour. This has NOT materialised

If your box has started to behave oddly, don't worry, you're not alone

Post here to help Humax get their fingers out and sort it out quickly please

Others have similar problems

Software Update for Humax Foxsat-HD - Freesat - Digital Spy Forums

[cozzykim]

Originally Posted by grahamlthompson

Others have similar problems

Software Update for Humax Foxsat-HD - Freesat - Digital Spy Forums

Yes I've been reading those, there are also complaints on the firmware update thread here.

I thought it was worth a separate thread with a more relevant title, maybe some more complaints will inspire Humax to do something quickly

[digriz666]

Hi ya,
No trouble with mine at all everything is fine!(Touch wood!)
(Famous last words!!! )

steve

[dh061074]

yea mines 'boke' since the 023 update.

the channels im most annoyed at losing are bbc hd and itv (hd) but have lost everything else thats been reported

tried all sorts or retunes, factory resets and nothing.

this affects freesat and non freesat mode. when doing a manual scan most V transponders are reportin 0% signal strength and quality but the H's are at 90-100%

[ansalmo]

Yup, mine's borked. Lost BBC1, BBC-HD, and plenty of others, and have also picked up the green screen problem too. Mighty fail.

[cozzykim]

Did another Factory Reset this morning after BBC1 etc. disappeared overnight, box is set to auto standby BTW.

Here's the result for anyone at Humax who thinks that there's no problem, all the V polarised channels appear to be missing.

[grahamlthompson]

Originally Posted by cozzykim

Did another Factory Reset this morning after BBC1 etc. disappeared overnight, box is set to auto standby BTW.

Here's the result for anyone at Humax who thinks that there's no problem, all the V polarised channels appear to be missing.

Interesting see this post where a fellow HD user can get the low band verticals but not the high band ones

Digital Spy Forums - View Single Post - Software Update for Humax Foxsat-HD

[cozzykim]

Originally Posted by grahamlthompson

Interesting see this post where a fellow HD user can get the low band verticals but not the high band ones

Digital Spy Forums - View Single Post - Software Update for Humax Foxsat-HD

Hi Graham, nice bit of diagnostics there

The problem is: when the box is first booted a lot of channels are missing, but, as I scan through and note them down, some of them come back or are pixellated. Some of them show no signal/quality and some of them show full signal/80% quality but no picture, just "Bad or no Signal".

My STB has been on for about 2 1/2 hours now and most of the channels have reappeared, except for S4C digidol, Zone Reality, Zone Thriller, S4C2, Euronews, CNN, weddingTVasia, B4U, Zing, Teachers TV, Pitch TV, Pitch World, GemsTV1, TVShop, All 3 JML, Create n Craft.

They DO seem to be mostly V polarised if that's significant, I haven't bothered to do a menu>diagnostics check on all of them.

What's most interesting to me is that, at initial power up, a lot more channels are missing as I've said, including BBC1, ITV1, BBCHD.

After a few minutes sitting looking at No or Bad Signal on BBC1, pixels start to appear bit by bit, until the whole screen is full of them, after about 15 minutes they start to become a coherent picture until after about half an hour the picture clears.
It's fine then until the next standby when the channels go missing again

[cozzykim]

Here is a definitive list of my affected channels after the 1.00.23 upgrade

This scenario remains the same after endless reboots, rescans, factory resets.

these channels:-
120,136,137,202,204,207,401,504,509,650,803,804,80 5,806,808,809,810,813

show “No or bad signal” permanently - EDIT: also the High Band V Radio channels

These:-

101,103,108,113,115,116,117,121,122,123,124,135,14 0,203

all missing at boot up but return by themselves after about 1/2 to 1 hour.



I just did :-

Upgrade loader, upgrade firmware (from USB), factory reset, power up, standby, power up.

The same permanently missing channels are still missing so no different, except that this time all the second set of channels appear to be there without having to wait half an hour

[grahamlthompson]

Originally Posted by cozzykim

Here is a definitive list of my affected channels after the 1.00.23 upgrade

This scenario remains the same after endless reboots, rescans, factory resets.

these channels:-
120,136,137,202,204,207,401,504,509,650,803,804,80 5,806,808,809,810,813

show “No or bad signal” permanently - EDIT: also the High Band V Radio channels

These:-

101,103,108,113,115,116,117,121,122,123,124,135,14 0,203

all missing at boot up but return by themselves after about 1/2 to 1 hour.



I just did :-

Upgrade loader, upgrade firmware (from USB), factory reset, power up, standby, power up.

The same permanently missing channels are still missing so no different, except that this time all the second set of channels appear to be there without having to wait half an hour

You are now the same as the other guy - All HBV Channels on the freesat epg missing

120 S4C	12129	V	HBV
136 Zone Reality	12523	V	HBV
137 Zone Thriller	12560	V	HBV
202 S4C2	12129	V	HBV
204 Euronews	12560	V	HBV
207 CNN	12051	V	HBV
401 Wedding TV Asia	12560	V	HBV
504 B4U Music	12129	V	HBV
509 Zing	12606	V	HBV
650 Teachers TV	12643	V	HBV
719 Capital 95.8 	12523	V	HBV
720 Choice FM 	12523	V	HBV
721 Classic FM 	12523	V	HBV
722 Gold 	12523	V	HBV
723 XFM London 	12523	V	HBV
730 Planet Rock 	12523	V	HBV
803 Pitch TV	12643	V	HBV
804 Pitch World	12643	V	HBV
805 Gems TV1	12523	V	HBV
806 TV Shop	12523	V	HBV
808 JML Home & DIY	12523	V	HBV
809 JML	12560	V	HBV
810 JML COOKSHOP	12560	V	HBV
813 Create A Craft	12129	V	HBV

Graham

[cozzykim]

Thanks Graham,

I thought the list looked the same, I've just been going through the Astra/Eurobird lists to look at the channels in my "reappear" list, any comments about the STB voltage/tone combination for those?

[roswellgrey]

On the other forum a while ago I asked the knowledgable folks about an apparent deafness of my Foxsat at the top end of the band.

100% signal but no Quality - Page 2 - Technical - Digital Spy Forums

I never fixed it. I always planned to swap the LNB to see if it was a oddity with the particular LNB I was using, but never got round to it.

Now, with the firmware update, the behaviour has changed from a high signal / low quality on the problem channels to "no or bad signal".

My list of knackered channels now exactly matches the one above.

Very strange - maybe the firmware change has increased the quality threshold at which the "no or bad signal" banner is put up ?

[grahamlthompson]

Originally Posted by cozzykim

Thanks Graham,

I thought the list looked the same, I've just been going through the Astra/Eurobird lists to look at the channels in my "reappear" list, any comments about the STB voltage/tone combination for those?

Interesting they are all low band vertical but you can still recieve some here's the list

101 BBC One	10788	V
101 BBC One	10817	V
103 ITV 1  Central West	10758	V
103 ITV 1 Anglia North	10758	V
103 ITV 1 Granada	10758	V
103 ITV 1 London	10758	V
103 STV	10906	V
108 BBC HD	10847	V
113 ITV2	10758	V
115 ITV3	10906	V
116 ITV3 +1	10906	V
117 ITV4	10758	V
121 Channel 4 + 1	10729	V
122 E4	10729	V
123 E4 +1	10729	V
124 More4	10729	V
135 Zone Romantica	11343	V
140 Black Entertainment Television (BET)	11307	V
203 Al Jazeera English	11680	V
208 Bloomberg TV	11426	V
209 NHK WORLD TV	11680	V
302 True Movies	11642	V
303 True Movies 2	11642	V
304 Movies4Men	11223	V
306 Movies4Men2	11223	V
403 Rural TV	11259	V
500 Chart Show TV	11642	V
501 The Vault	11642	V
502 Flava	11642	V
602 CITV	10758	V
603 POP	11642	V
604 POPGirl	11642	V
605 Tiny POP	11642	V
606 Kix!	11642	V
724 Absolute Radio 	11223	V
725 Absolute Classic Rock 	11223	V
726 Absolute Radio Extreme 	11223	V
727 NME Radio 	11223	V
728 WRN 	11223	V
729 JazzFM	11223	V
731 Talk Sport Radio	10906	V
777 Insight Radio 	11223	V
790 TWR Radio	11223	V
801 price-drop tv	11426	V
816 Speed Auction TV	11426	V
951 BBC 1 CI	10847	V
952 BBC 1 E Mids	10788	V
953 BBC 1 East (E)	10788	V
954 BBC 1 East (W)	10847	V
955 BBC 1 N West	10788	V
956 BBC 1 NE & C	10817	V
958 BBC 1 Oxford	10817	V
959 BBC 1 S East	10817	V
961 BBC 1 South	10817	V
962 BBC 1 S West	10817	V
963 BBC 1 W Mids	10788	V
965 BBC 1 West	10817	V
966 BBC 1 Yorks	10788	V
967 BBC 1 Eyrks*L	10788	V
975 Channel 4 + 1	10729	V
977 ITV 1 London (audio described)	10758	V

[cozzykim]

Hmmm, if I can persuade the STB to lose the Low Band V channels again I'll check the less obvious ones as well as Beeb1 etc to see if they're all missing.

If so, I wonder if the people who are experiencing this problem (including me ) have got an LNB skew problem, that might explain why some boxes are O.K.- Marginal reception of Vertically polarised channels = poor LNB alignment?