[cozzykim]

Heads up.

After the recent OTA update to software V1.00.23 my Freesat receiver has lost a lot of channels, BBC1, ITV1, BBC HD, and many others including some of the Zone xxxxxx channels.

Some of the channels return slowly if I leave the box powered on, some don't.

If I put it in "Standby", when I switch back on the channels are missing again.

Rescan, reset to factory default and manual upgrade with a USB drive don't fix the problem.

I have emailed and spoken to Humax on the phone, the operator was "unaware" of any problems with this upgrade but promised a call back within half an hour. This has NOT materialised

If your box has started to behave oddly, don't worry, you're not alone

Post here to help Humax get their fingers out and sort it out quickly please

EDIT: The temporary solution is to download and install software V1.00.15 linked in post No 44

[grahamlthompson]

Originally Posted by cozzykim

Heads up.

After the recent OTA update to software V1.00.23 my Freesat receiver has lost a lot of channels, BBC1, ITV1, BBC HD, and many others including some of the Zone xxxxxx channels.

Some of the channels return slowly if I leave the box powered on, some don't.

If I put it in "Standby", when I switch back on the channels are missing again.

Rescan, reset to factory default and manual upgrade with a USB drive don't fix the problem.

I have emailed and spoken to Humax on the phone, the operator was "unaware" of any problems with this upgrade but promised a call back within half an hour. This has NOT materialised

If your box has started to behave oddly, don't worry, you're not alone

Post here to help Humax get their fingers out and sort it out quickly please

Others have similar problems

Software Update for Humax Foxsat-HD - Freesat - Digital Spy Forums

[cozzykim]

Originally Posted by grahamlthompson

Others have similar problems

Software Update for Humax Foxsat-HD - Freesat - Digital Spy Forums

Yes I've been reading those, there are also complaints on the firmware update thread here.

I thought it was worth a separate thread with a more relevant title, maybe some more complaints will inspire Humax to do something quickly

[digriz666]

Hi ya,
No trouble with mine at all everything is fine!(Touch wood!)
(Famous last words!!! )

steve

[dh061074]

yea mines 'boke' since the 023 update.

the channels im most annoyed at losing are bbc hd and itv (hd) but have lost everything else thats been reported

tried all sorts or retunes, factory resets and nothing.

this affects freesat and non freesat mode. when doing a manual scan most V transponders are reportin 0% signal strength and quality but the H's are at 90-100%

[ansalmo]

Yup, mine's borked. Lost BBC1, BBC-HD, and plenty of others, and have also picked up the green screen problem too. Mighty fail.

[cozzykim]

Did another Factory Reset this morning after BBC1 etc. disappeared overnight, box is set to auto standby BTW.

Here's the result for anyone at Humax who thinks that there's no problem, all the V polarised channels appear to be missing.

[grahamlthompson]

Originally Posted by cozzykim

Did another Factory Reset this morning after BBC1 etc. disappeared overnight, box is set to auto standby BTW.

Here's the result for anyone at Humax who thinks that there's no problem, all the V polarised channels appear to be missing.

Interesting see this post where a fellow HD user can get the low band verticals but not the high band ones

Digital Spy Forums - View Single Post - Software Update for Humax Foxsat-HD

[cozzykim]

Originally Posted by grahamlthompson

Interesting see this post where a fellow HD user can get the low band verticals but not the high band ones

Digital Spy Forums - View Single Post - Software Update for Humax Foxsat-HD

Hi Graham, nice bit of diagnostics there

The problem is: when the box is first booted a lot of channels are missing, but, as I scan through and note them down, some of them come back or are pixellated. Some of them show no signal/quality and some of them show full signal/80% quality but no picture, just "Bad or no Signal".

My STB has been on for about 2 1/2 hours now and most of the channels have reappeared, except for S4C digidol, Zone Reality, Zone Thriller, S4C2, Euronews, CNN, weddingTVasia, B4U, Zing, Teachers TV, Pitch TV, Pitch World, GemsTV1, TVShop, All 3 JML, Create n Craft.

They DO seem to be mostly V polarised if that's significant, I haven't bothered to do a menu>diagnostics check on all of them.

What's most interesting to me is that, at initial power up, a lot more channels are missing as I've said, including BBC1, ITV1, BBCHD.

After a few minutes sitting looking at No or Bad Signal on BBC1, pixels start to appear bit by bit, until the whole screen is full of them, after about 15 minutes they start to become a coherent picture until after about half an hour the picture clears.
It's fine then until the next standby when the channels go missing again

[cozzykim]

Here is a definitive list of my affected channels after the 1.00.23 upgrade

This scenario remains the same after endless reboots, rescans, factory resets.

these channels:-
120,136,137,202,204,207,401,504,509,650,803,804,80 5,806,808,809,810,813

show “No or bad signal” permanently - EDIT: also the High Band V Radio channels

These:-

101,103,108,113,115,116,117,121,122,123,124,135,14 0,203

all missing at boot up but return by themselves after about 1/2 to 1 hour.



I just did :-

Upgrade loader, upgrade firmware (from USB), factory reset, power up, standby, power up.

The same permanently missing channels are still missing so no different, except that this time all the second set of channels appear to be there without having to wait half an hour

[grahamlthompson]

Originally Posted by cozzykim

Here is a definitive list of my affected channels after the 1.00.23 upgrade

This scenario remains the same after endless reboots, rescans, factory resets.

these channels:-
120,136,137,202,204,207,401,504,509,650,803,804,80 5,806,808,809,810,813

show “No or bad signal” permanently - EDIT: also the High Band V Radio channels

These:-

101,103,108,113,115,116,117,121,122,123,124,135,14 0,203

all missing at boot up but return by themselves after about 1/2 to 1 hour.



I just did :-

Upgrade loader, upgrade firmware (from USB), factory reset, power up, standby, power up.

The same permanently missing channels are still missing so no different, except that this time all the second set of channels appear to be there without having to wait half an hour

You are now the same as the other guy - All HBV Channels on the freesat epg missing

120 S4C	12129	V	HBV
136 Zone Reality	12523	V	HBV
137 Zone Thriller	12560	V	HBV
202 S4C2	12129	V	HBV
204 Euronews	12560	V	HBV
207 CNN	12051	V	HBV
401 Wedding TV Asia	12560	V	HBV
504 B4U Music	12129	V	HBV
509 Zing	12606	V	HBV
650 Teachers TV	12643	V	HBV
719 Capital 95.8 	12523	V	HBV
720 Choice FM 	12523	V	HBV
721 Classic FM 	12523	V	HBV
722 Gold 	12523	V	HBV
723 XFM London 	12523	V	HBV
730 Planet Rock 	12523	V	HBV
803 Pitch TV	12643	V	HBV
804 Pitch World	12643	V	HBV
805 Gems TV1	12523	V	HBV
806 TV Shop	12523	V	HBV
808 JML Home & DIY	12523	V	HBV
809 JML	12560	V	HBV
810 JML COOKSHOP	12560	V	HBV
813 Create A Craft	12129	V	HBV

Graham

[cozzykim]

Thanks Graham,

I thought the list looked the same, I've just been going through the Astra/Eurobird lists to look at the channels in my "reappear" list, any comments about the STB voltage/tone combination for those?

[roswellgrey]

On the other forum a while ago I asked the knowledgable folks about an apparent deafness of my Foxsat at the top end of the band.

100% signal but no Quality - Page 2 - Technical - Digital Spy Forums

I never fixed it. I always planned to swap the LNB to see if it was a oddity with the particular LNB I was using, but never got round to it.

Now, with the firmware update, the behaviour has changed from a high signal / low quality on the problem channels to "no or bad signal".

My list of knackered channels now exactly matches the one above.

Very strange - maybe the firmware change has increased the quality threshold at which the "no or bad signal" banner is put up ?

[grahamlthompson]

Originally Posted by cozzykim

Thanks Graham,

I thought the list looked the same, I've just been going through the Astra/Eurobird lists to look at the channels in my "reappear" list, any comments about the STB voltage/tone combination for those?

Interesting they are all low band vertical but you can still recieve some here's the list

101 BBC One	10788	V
101 BBC One	10817	V
103 ITV 1  Central West	10758	V
103 ITV 1 Anglia North	10758	V
103 ITV 1 Granada	10758	V
103 ITV 1 London	10758	V
103 STV	10906	V
108 BBC HD	10847	V
113 ITV2	10758	V
115 ITV3	10906	V
116 ITV3 +1	10906	V
117 ITV4	10758	V
121 Channel 4 + 1	10729	V
122 E4	10729	V
123 E4 +1	10729	V
124 More4	10729	V
135 Zone Romantica	11343	V
140 Black Entertainment Television (BET)	11307	V
203 Al Jazeera English	11680	V
208 Bloomberg TV	11426	V
209 NHK WORLD TV	11680	V
302 True Movies	11642	V
303 True Movies 2	11642	V
304 Movies4Men	11223	V
306 Movies4Men2	11223	V
403 Rural TV	11259	V
500 Chart Show TV	11642	V
501 The Vault	11642	V
502 Flava	11642	V
602 CITV	10758	V
603 POP	11642	V
604 POPGirl	11642	V
605 Tiny POP	11642	V
606 Kix!	11642	V
724 Absolute Radio 	11223	V
725 Absolute Classic Rock 	11223	V
726 Absolute Radio Extreme 	11223	V
727 NME Radio 	11223	V
728 WRN 	11223	V
729 JazzFM	11223	V
731 Talk Sport Radio	10906	V
777 Insight Radio 	11223	V
790 TWR Radio	11223	V
801 price-drop tv	11426	V
816 Speed Auction TV	11426	V
951 BBC 1 CI	10847	V
952 BBC 1 E Mids	10788	V
953 BBC 1 East (E)	10788	V
954 BBC 1 East (W)	10847	V
955 BBC 1 N West	10788	V
956 BBC 1 NE & C	10817	V
958 BBC 1 Oxford	10817	V
959 BBC 1 S East	10817	V
961 BBC 1 South	10817	V
962 BBC 1 S West	10817	V
963 BBC 1 W Mids	10788	V
965 BBC 1 West	10817	V
966 BBC 1 Yorks	10788	V
967 BBC 1 Eyrks*L	10788	V
975 Channel 4 + 1	10729	V
977 ITV 1 London (audio described)	10758	V

[cozzykim]

Hmmm, if I can persuade the STB to lose the Low Band V channels again I'll check the less obvious ones as well as Beeb1 etc to see if they're all missing.

If so, I wonder if the people who are experiencing this problem (including me ) have got an LNB skew problem, that might explain why some boxes are O.K.- Marginal reception of Vertically polarised channels = poor LNB alignment?

[illingworth22]

Originally Posted by cozzykim

Hmmm, if I can persuade the STB to lose the Low Band V channels again I'll check the less obvious ones as well as Beeb1 etc to see if they're all missing.

If so, I wonder if the people who are experiencing this problem (including me ) have got an LNB skew problem, that might explain why some boxes are O.K.- Marginal reception of Vertically polarised channels = poor LNB alignment?

I actually had forgoten about this update until I noticed the new EPG last night. Mine seems to be working OK (here in Dublin!) with the Yorkshire post code! I hope I have not spoke too soon. I have noticed I don't have to press the red button any more for ITV HD

[Robbie34]

I have all of my channels but the picture is distorted on most channels except BBC HD. Auto format does not work.

What in Heaven's name are Humax up to? Problems with my 9200, and now this.

[cozzykim]

Originally Posted by grahamlthompson

Interesting they are all low band vertical but you can still recieve some here's the list

101 BBC One	10788	V
101 BBC One	10817	V
103 ITV 1  Central West	10758	V
103 ITV 1 Anglia North	10758	V
103 ITV 1 Granada	10758	V
103 ITV 1 London	10758	V
103 STV	10906	V
108 BBC HD	10847	V
113 ITV2	10758	V
115 ITV3	10906	V
116 ITV3 +1	10906	V
117 ITV4	10758	V
121 Channel 4 + 1	10729	V
122 E4	10729	V
123 E4 +1	10729	V
124 More4	10729	V
135 Zone Romantica	11343	V
140 Black Entertainment Television (BET)	11307	V
203 Al Jazeera English	11680	V
208 Bloomberg TV	11426	V
209 NHK WORLD TV	11680	V
302 True Movies	11642	V
303 True Movies 2	11642	V
304 Movies4Men	11223	V
306 Movies4Men2	11223	V
403 Rural TV	11259	V
500 Chart Show TV	11642	V
501 The Vault	11642	V
502 Flava	11642	V
602 CITV	10758	V
603 POP	11642	V
604 POPGirl	11642	V
605 Tiny POP	11642	V
606 Kix!	11642	V
724 Absolute Radio 	11223	V
725 Absolute Classic Rock 	11223	V
726 Absolute Radio Extreme 	11223	V
727 NME Radio 	11223	V
728 WRN 	11223	V
729 JazzFM	11223	V
731 Talk Sport Radio	10906	V
777 Insight Radio 	11223	V
790 TWR Radio	11223	V
801 price-drop tv	11426	V
816 Speed Auction TV	11426	V
951 BBC 1 CI	10847	V
952 BBC 1 E Mids	10788	V
953 BBC 1 East (E)	10788	V
954 BBC 1 East (W)	10847	V
955 BBC 1 N West	10788	V
956 BBC 1 NE & C	10817	V
958 BBC 1 Oxford	10817	V
959 BBC 1 S East	10817	V
961 BBC 1 South	10817	V
962 BBC 1 S West	10817	V
963 BBC 1 W Mids	10788	V
965 BBC 1 West	10817	V
966 BBC 1 Yorks	10788	V
967 BBC 1 Eyrks*L	10788	V
975 Channel 4 + 1	10729	V
977 ITV 1 London (audio described)	10758	V

Graham, you're absolutely correct, at initial power up from cold all the Low Band Vertical channels are missing as well, they are the ones which re-appear after a while, whereas the High Band Vertical channels are permanently gone.

1. Is this possibly poor skew?

2. Why should an OTA upgrade make this worse?

Thanks for the insights so far

EDIT: Here's BBC1 at 10 mins after power up and then 15mins later as the box warms up, note most of the pixellation has gone. As I write all the low band V channels are now O.K.

[jchm]

My symptoms are not as severe as some folk here, but the picture on all channels now has a weird 'zoomed in' look to it - text at top and bottom of screen is off picture...but I DO still have all channels....weird......

[Wideband]

Those of you that have lost channels, this has recently appeared on the hummy Forum, don't know if it will help:

Hummy.org.uk Forums - View Single Post

[dh061074]

Originally Posted by Wideband

Those of you that have lost channels, this has recently appeared on the hummy Forum, don't know if it will help:

Hummy.org.uk Forums - View Single Post

not owrked for me sadly, still without a majority of the channels

[cozzykim]

Originally Posted by dh061074

not owrked for me sadly, still without a majority of the channels

Didn't work for me either, appears to just do a "Factory Reset"

[Greena48]

Hi all,

My box up-graded, and I get all channels except when I change channel after which I lose all v channels. If I power down the receiver and power it back up again on a v channel it works again....until I change channel again when it shows no or bad signal. Grrrr

[grahamlthompson]

Originally Posted by jchm

My symptoms are not as severe as some folk here, but the picture on all channels now has a weird 'zoomed in' look to it - text at top and bottom of screen is off picture...but I DO still have all channels....weird......

They have changed the overscan, try setting vformat to 1080i and setting your tv to full pixel (or whatever it's called to turn off overscan)

[grahamlthompson]

Originally Posted by cozzykim

Graham, you're absolutely correct, at initial power up from cold all the Low Band Vertical channels are missing as well, they are the ones which re-appear after a while, whereas the High Band Vertical channels are permanently gone.

1. Is this possibly poor skew?

2. Why should an OTA upgrade make this worse?

Thanks for the insights so far

EDIT: Here's BBC1 at 10 mins after power up and then 15mins later as the box warms up, note most of the pixellation has gone. As I write all the low band V channels are now O.K.

I can't see it being an alignment problem as you are not alone with these symptoms, I reckon it's got be a firmware issue. Not sure why but may be the channel database is corrupted and it's allocated all the high band verticals as horizontal (just a theory )

[ozsat]

I did the upgrade OTA and only problem seen was that channels on one frequency (BET+1, Clubland, Zone Horrors) were missing.

A factory reset brought those back and can see no other problems.

[Wayne Moule]

Originally Posted by ozsat

I did the upgrade OTA and only problem seen was that channels on one frequency (BET+1, Clubland, Zone Horrors) were missing.

A factory reset brought those back and can see no other problems.

Were these channels set as favourites or deleted before the upgrade?

[ozsat]

Originally Posted by Wayne Moule

Were these channels set as a favourites or deleted before the upgrade?

No - there were all on the frequency that some others reported as being a problem (11.222).

They too got them back after a factory reset.

[Martin Holland]

Yes, OTA upgrade has broken my box.

• No BBC HD or BBC1 etc
• Missing channels report 0%+0% signal whilst ok channels report 100%+100%
• Emailed Humax support - no response over 56 hours and counting
• Phoned, but never got closer than 10 in queue - "Unusually high levels of calls" message - after 20 mins of waiting on their Premium Pay line I gave up.
• Factory reset correctly, but does not roll back to earlier [correctly working] software.
• Downloaded latest software and loader from website and installed succefully via USB stick but problem persists.
• Clicking on earlier software link only reverts to latest version.
• Followed Grahamlthompsons advice on this and other forums to reset using hidden diagnostic menu but although correctly reset still same missing channels.

Humax do not respond to or even acknowledge this problem
Disgraceful!

[roswellgrey]

Oh dear - it does seem very flaky now ...
As per post #11, I had lost certain channel around the 1260MHz mark.

Today, returned home and had had a power cut in our absence ( not sure this is relevant)

BBC1, BBC HD and a lot other channel showed "no signal"
Factory reset - ineffective, no change
Did a manual Scan to restore the "non freesat mode" and the BBC channels returned - 100% signal / 100% quality as before.
Still missing the high band vertical channels, but why did BBC 1 / HD disappear only to return after a manual scan ?