Trader Feedback

[Pug_WD]

Just wondering if I'm alone in thinking it would be nice to have a rule whereby the seller leaves feedback for the buyer within a reasonable time of receipt of payment.

I know that I'd be more inclined to leave genuine feedback about a transaction if I wasn't worried that the trader would sully my own reputation.
Case in point, I pay instantly in 99% of my deals here, where possible within banking hours. Only once have I received feedback before goods.

I'm still awaiting feedback for one deal from nearly six months ago, despite leaving feedback after receiving the goods.
Another deal where I wasn't 100% happy with what I got, I didn't leave feedback at all, in case the seller responded with less than positive feedback for me.


Thoughts?

[T0rNaDo]

tbh i think feedback should be apart of the trade/sale..

and not a option as it currently is.



how else are members to know what other members are like if others simpley CBA to leave feedback.

[Jay]

It is always something that has bugged me with regards to certain members not leaving a trader rating.

Surely it benefits both people, and it takes a matter of seconds to leave, I've always wanted to know why some members don't use it, why????

Would it not be possible to put a system in place whereby it is compulsory for members to leave a trader rating?

[Marc]

i've not traded here for a while but this week have done 4 or 5 transactions so hopefully i'll get feedback for them all. When i was trading before i reckon 80% of people left me feedback without needing to be asked, another 15% left it after being asked, and the rest ignored the request to leave feedback.

[Pug_WD]

Originally Posted by Pug_WD

Just wondering if I'm alone in thinking it would be nice to have a rule whereby the seller leaves feedback for the buyer within a reasonable time of receipt of payment.

I know that I'd be more inclined to leave genuine feedback about a transaction if I wasn't worried that the trader would sully my own reputation.

[...]

Thoughts?

I'd like to revisit this topic in light of a recent trading experience whereby I had been threatened with 'tit for tat' feedback after leaving positive feedback with a caveat of explanation of a minor problem with the deal.

I won't 'name & shame' at this point, as the reciprocal feedback has not yet been left but suffice it to say, I've been put in the uncomfortable position I described in my original post.

I won't go into too much detail at this point but I'll summarise with an extract from my PM to the member concerned -

To leave tit-for-tat feedback is abuse of an otherwise very good system and reinforces a precedent for sloppy traders to be able to hold bona fide honest individuals to ransom against warning others of a bad trading experience.

I really think it's high time this flaw should be addressed.
If it's not possible through means of the forum plug-in, at the very least, an addendum to the trading rules is in order, imho.

[Crocodile]

Originally Posted by Pug_WD

I'd like to revisit this topic in light of a recent trading experience whereby I had been threatened with 'tit for tat' feedback....

The Mods have confirmed many times that unjust feedback will be removed.

[UrbanT]

Pug, I feel I should comment as this is a trade related issue.

I have looked into the issue with your recent feedback and the situation is not as clear cut as first seems.

The problem is that you bought something that arrived in an imperfect condition. It would appear that you made no effort to contact the seller for his opinion or comment before leaving your feedback, and more importantly your feedback clearly implies the seller knew the item was damaged before it was sent.

The seller assures me the item was in perfect condition when it was sent, and further you only had to ask and a full refund would have been given (as we would expect any good trader to do).

So, whilst your feedback may have been positive, your comments have implied the trader maybe slightly dishonest in his dealings and so, quite rightly, he feels aggrieved.

Please keep this thread on track for general discussion, and PM me if you wish to discuss your individual matter further.

[Pug_WD]

Originally Posted by crocodile

The Mods have confirmed many times that unjust feedback will be removed.

A minor issue in this case is that the threat was issued by a moderator.

Originally Posted by UrbanT

The seller assures me the item was in perfect condition when it was sent

Funny. Not what I was told...
"I packaged it in a rush and i fully admit i may not have noticed every aspect of the condition"

Originally Posted by UrbanT

Please keep this thread on track for general discussion, and PM me if you wish to discuss your individual matter further.

I'd love to and will do so if required but fail to see why you are discussing aspects of it publicly instead of via PM and yet expect me to refrain from defending myself in the same manner.


Back on topic - I still feel that the system would retain more integrity if the rule I posited were introduced.
A buyer should be able to expect positive feedback for prompt payment and actions.
It's not as if I made this thread in response to the recent turn of events; I warned against something like this originally but only had theoretical examples to demonstrate the failings of a system that is theoretically very good but let down in this area by the lack of rules/guidelines/enforcement.

[UrbanT]

Originally Posted by Pug_WD

I'd love to and will do so if required but fail to see why you are discussing aspects of it publicly instead of via PM and yet expect me to refrain from defending myself in the same manner.

Simply because you have already started to discuss it publicly in your post above. You even infer you may 'name and shame'.

This thread itself was about people who simply refuse to leave feedback. My post was an attempt to explain why, in this case, the member had not left feedback. It didn't name anyone, and if you read it again I didn't say either party was in the right. I simply explained why the member hadn't left feedback (yet), so there is nothing for you to defend.

Individual matters are dealt with via PM whilst general matters are for the topic of threads such as this.

[Pug_WD]

Not at all. I gave no details, yet it is a perfect example of the situation I refer to in fully half of the original post; that of leaving feedback for feedback, rather than the deal itself.

Please read these parts in bold again, as you appear to have missed them up to this point -

Originally Posted by Pug_WD

Just wondering if I'm alone in thinking it would be nice to have a rule whereby the seller leaves feedback for the buyer within a reasonable time of receipt of payment.

I know that I'd be more inclined to leave genuine feedback about a transaction if I wasn't worried that the trader would sully my own reputation.

[...]

Another deal where I wasn't 100% happy with what I got, I didn't leave feedback at all, in case the seller responded with less than positive feedback for me.


Thoughts?

[UrbanT]

I'll answer your points in bold and we shall keep your personal situation to PM.

No-one on AVF should have fear in leaving genuine feedback. Unlike Ebay we have the power to edit or remove any feedback we consider unfair. One of the admoin team will listen to any complaint, ask both parties for clarification, and then take necessary action if appropriate.

The admin team don't receive too many complaints about feedback, and can assure you that any which are received are thoroughly investigated.

With regards demanding feedback for every deal, thats a harder question. My personal feeling is that a feedback system should be voluntary. However, we had a recent case where a member simply refused to leave feedback for quite a few transactions he had undertaken, so the decision was made to reduce his own feedback to 'nil' to offer some encouragement to buck up his ideas. This is a very rare occasion but is sometimes needed for the very worst offenders.

[Pug_WD]

Thank you.
I appreciate that response.


As for the rules - I would say that AVForums has some of the strictest trading rules going and is the better for it, to the point that, as I have mentioned previously, it's one of the only places I feel comfortable trading (unlike eBay).

These points notwithstanding, I still feel that it would be a reasonable addition to the rules, as I have outlined, to expect a member to leave feedback within a reasonable amount of time of the other party's fulfilment of their side of the deal.

Perhaps I should have made it a poll, as I can see that there are those on both sides but not many seemingly willing to offer their view on the situation unless they've been directly affected by it.

[UrbanT]

I certainly have no objection to a poll on the subject. Why not start one and see what happens?

[Pug_WD]

Will do.
Let me sleep on it and give some thought to suitable wording of the options, as I'm prone to being misinterpreted if I'm not careful...

[marksimonwright]

IMO the feedback process and proceedure in place is -

1) Takes to long
2) Is not user friendly
3) Require to much searching to find the original thread
4) Induces people to not leave feedback

Please note that I am not having a go a what is in place, more, I am highlighting what would be reasonable obsticle's to a member leaving feedback

Mark