[AV-Scooby]

Just spotted this over on HDUK.

http://www.amazon.co.uk/s/ref=nb_ss_...rds=th+50pz700

Not sure if this is a misprice, but I've placed an order for one. So we'll se what happens but does seem to good to be true.

"Edit" Have now cancelled my order, since discovering that this is a typing error and they are actually selling a 42" Toshiba LCD. Not such a good deal anymore.

[tical]

I've ordered one too. Someone on the hotukdeals forum said they rang Pixmania and they said it was a misprice and don't have that model in stock... makes sense as the model is not listed on the pixmania website!

I'll see if i can get through to them to confirm this...

I ordered one yesterday and it seems the money has been debited from my account... so I better get something, preferably not a refund!

[AV-Scooby]

I'll see if i can get through to them to confirm this

Cheers mate, let us know what they say .

I ordered one yesterday

Nice one mate, only spotted this today when it was first posted on HDUK. So I guess you are one of the first on the list. Keep us updated on what turns up, hopefully a nice big 50" Panasonic plasma.

[Tyler Durden]

I have ordered one of these too. Seemed too good to miss. Hopefully a few will sneak out at this price!

[AV-Scooby]

Hopefully a few will sneak out at this price!

Yeh! and I hope one of them is mine .

[AV-Scooby]

After reading through the HUKD thread and doing a bit of my own homework, I think that this is a typing error. As tical said they don't actually stock this model and it's not listed on their web site.

But for the exact same price £937.10 (coincidence or what) they are selling this TV:-

http://www.pixmania.co.uk/uk/uk/6489...elevision.html

Apparently Pixmania are notorious for doing this sort of thing, so I've cancelled my order as I don't want the hassle of having to return a TV I don't want and then chase for a refund.

Good luck guys, I hope some if not all of you get the Panasonic TV's as advertised and if you do I'll be gutted that I didn't have the bottle to see it out .

The thread has now been deleted off HUKD also.

.

[Tyler Durden]

Looks like the price has been mixed up with this Toshiba one - http://www.pixmania.co.uk/uk/uk/6489...elevision.html

What is the law for things like this? Do they have to honour the advertised price?

*edit* Must have been typing as you were!

[AV-Scooby]

What is the law for things like this? Do they have to honour the advertised price?

Not sure if they must honour the price, but it does state on the confirmation email:-

For items purchased from third parties in Marketplace, zShops or Auctions, this e-mail confirms the completion of your contract to purchase those items.

So it sounds like you've made a contract to purchase said product at said price. I'm not a lawyer by the way, far from it .

If it is the wrong TV then refuse delivery and get the courier to take it back to sender. Otherwise I think they ask you to pay for return delivery and insurance.

I checked my on-line account with Pixmania earlier and they were indeed about to ship me out a Toshiba LCD . I rang Pixmania and told them of their mistake and insisted they ship the correct TV or another of equivalent specifications (after she suggested I might have a Samsung PS50Q96HD (nice TV but not in the same league as the Panny).

She insisted the error was with Amazon but she would talk to her supervisors and get back to me (still waiting!) So I contacted Amazon and they insisted the error was with Pixmania and they only advertise items supplied in a database directly from Pixmania. They suggested I cancel the order and contact Pixmania directly. I pointed out to them that I ordered in good faith and that I expect the TV as described... they then said that if I continued with the order and Pixmania could not fulfil their part in the contract, then I might possibly have a claim against Pixmania as the purchase contract was covered to a value of £2000. However, as they thought that as the item had not yet been sent I may have problems. They again suggested I contact Pixmania.

So there we are... the second (or is it third?) installment of this amazing (Amazon?) soap continues tomorrow

[AV-Scooby]

Well at least that confirms it. Pleased that I cancelled now.

Keep at them GLTD and hopefully you may get a satisfactory outcome, Pixmania need to be held accountable, they seem to be doing this sort of thing a lot.

after she suggested I might have a Samsung PS50Q96HD

Perhaps if they offered the PS50P96FD instead, that would be a better compromise, still not as good as the Panasonic (from what I've read).

Good luck tomorrow.

[moedeeb]

I too have placed an order for one of these. Given the buzz on hot deals before the post was pulled (market place deals are not strictly allowed) I would be amazed pixmania don't contact me to cancel. At least two other people have called them and been told that these tv's are not available. I have my amazon confirmation email and now another from pixmania saying how greatfull they are for my business. Wiil follow this thread with interest.

[Tyler Durden]

Originally Posted by AV-Scooby

Perhaps if they offered the PS50P96FD instead, that would be a better compromise, still not as good as the Panasonic (from what I've read).

Good luck tomorrow.

I agree the PS50P96FD is definitely a closer match as far as spec goes, and would still be a great deal at £968.77. I'll see what they say when I suggest that!

@GLT56 - How long after you placed your order with Amazon did the confirmation of the order come from Pixmania? Or did it just appear on their site in the "Your Orders" section? Also did the order within Pixmania specify the Toshiba set?


Just checked Amazon again and the price has disappeared - Best price now is £1850

[Mr Incredible]

(Lower) Mispricings by Amazon will result in Amazon cancelling any order and informing the buyer. Not sure about third parties, but I guess they'll be under the same umbrella terms and conditions as Amazon.

What we do about mispricings

Despite our best efforts, a small number of the more than 1.5 million items in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures.

If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.

If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

Originally Posted by Tyler Durden

@GLT56 - How long after you placed your order with Amazon did the confirmation of the order come from Pixmania? Or did it just appear on their site in the "Your Orders" section? Also did the order within Pixmania specify the Toshiba set?

My order with Amazon was confirmed by email on 01 January 2008 14:38:32. The Pixmania confirmation email was 01 January 2008 18:30:13, but no item description was on this email. I checked my Pixmania on-line account around lunchtime today and the order was for the Toshiba LCD and it was being processed for dispatch.

I have this evening, sent Pixmania this email:

"Further to my telephone conversation with one of your representatives earlier today, the television I ordered from you via Amazon Marketplace was: Amazon.co.uk order number: xxx-xxxxxxxxx-xxxxxxx Items Ordered: 1 of: Panasonic TH-50PZ700 - 50" Widescreen Viera 1080P Full HD Plasma TV - With Freeview Sold by: Pixmania-UK Price £937.10 This is NOT the Toshiba 42Z3030DG LCD Television you seem to be preparing to dispatch to me, so please do not do so. Your representative told me the error was Amazons' responsibility and I have since contacted Amazon who catagorically state they only advertise items in a "database" directly supplied by yourselves, that they are not responsible for any error and that I should contact you. The email I received from Amazon states the following: "For items purchased from third parties in Marketplace, zShops or Auctions, this e-mail confirms the completion of your contract to purchase those items." As this item was purchased from yourselves in good faith through Amazon Marketplace, I would like you to honour your part of the contract and supply the goods as stated in your advertisement. If you cannot do so, I require you to supply me with a television of similar specification to the one I purchased from you. Looking at your website, the only one you seem to stock which is a similar specification is the SAMSUNG PS50P96FD which I would accept at no extra cost. Thank you."

I really did buy this item in good faith and if Pixmania really do appreciate the custom of myself and others, and do not wish to tarnish their reputation, they will also honour the transaction in good faith. If not, there will be some severely negative feedback on a certain site and some nasty emails flying around.... that's for sure

Originally Posted by Tyler Durden

Just checked Amazon again and the price has disappeared - Best price now is £1850

You were right when I checked last night, Amazon/Pixmania must have removed it from sale, however, I just checked again this morning (07:45am) and hey presto..... it's in stock and back for sale again at £967.10 delivered from Pixmania Happy days..... or not as we will find out!


Hang on, it's now 10:00am and that price had gone again, it's back to £1850.... oh dear!

[Tyler Durden]

I just got this email from Amazon

Originally Posted by Amazon

Greetings from Amazon.co.uk,

We're sorry, but the following order from Pixmania-UK has been cancelled
because the items you purchased were out of stock. Please return and
attempt to purchase again at a later time.

We apologize for any inconvenience.

==================================================
ORDER DETAILS
==================================================

1 of Panasonic TH-50PZ700 - 50" Widescreen Viera 1080P Full HD Plasma TV -
With Freeview (http://www.amazon.co.uk/exec/obidos/ASIN/B000QEUWNU)

Your credit card was not charged for the order. To view your transaction
status online, please visit:

[sibeer]

Originally Posted by glt56

My order with Amazon was confirmed by email on 01 January 2008 14:38:32. The Pixmania confirmation email was 01 January 2008 18:30:13, but no item description was on this email. I checked my Pixmania on-line account around lunchtime today and the order was for the Toshiba LCD and it was being processed for dispatch.

I have this evening, sent Pixmania this email:

"Further to my telephone conversation with one of your representatives earlier today, the television I ordered from you via Amazon Marketplace was: Amazon.co.uk order number: xxx-xxxxxxxxx-xxxxxxx Items Ordered: 1 of: Panasonic TH-50PZ700 - 50" Widescreen Viera 1080P Full HD Plasma TV - With Freeview Sold by: Pixmania-UK Price £937.10 This is NOT the Toshiba 42Z3030DG LCD Television you seem to be preparing to dispatch to me, so please do not do so. Your representative told me the error was Amazons' responsibility and I have since contacted Amazon who catagorically state they only advertise items in a "database" directly supplied by yourselves, that they are not responsible for any error and that I should contact you. The email I received from Amazon states the following: "For items purchased from third parties in Marketplace, zShops or Auctions, this e-mail confirms the completion of your contract to purchase those items." As this item was purchased from yourselves in good faith through Amazon Marketplace, I would like you to honour your part of the contract and supply the goods as stated in your advertisement. If you cannot do so, I require you to supply me with a television of similar specification to the one I purchased from you. Looking at your website, the only one you seem to stock which is a similar specification is the SAMSUNG PS50P96FD which I would accept at no extra cost. Thank you."

I really did buy this item in good faith and if Pixmania really do appreciate the custom of myself and others, and do not wish to tarnish their reputation, they will also honour the transaction in good faith. If not, there will be some severely negative feedback on a certain site and some nasty emails flying around.... that's for sure

It was fairly obviously a mistake though, as mentioned by many people. As such it is hard to argue that the order was placed in good faith, it was because you thought you might get a very expensive TV very cheaply. These days once this type of mistake makes it onto the Internet so many people order it that neary all companies tend to refuse rather than take the hit.

These misprices are great if they come off and sending your letter may well help your cause. If they refuse completely though it is really unnecessary to take it so badly. Some poor person has mistyped one thing in a database and could well get fired. The company may have so many orders that sending them all out at over a £500 loss each will cause them serious issues, maybe as far as bankruptcy or serious redundancies. Imagine if you got sacked or lost your business for one mistype, would you feel it fair? Be a bit more reasonable with what is clearly an honest mistake. It would not be in their interests to send out the wrong TVs, nor is it in their interests to make any kind of mistakes, they just happen some times. It has not been a malicious vendetta against you so don't make one against them if you don't get lucky.

[Dave]

Just for info, mispriced items do not have to be honoured at all in UK law. If you ever manage to receive a mispriced item for the cheap price you are very lucky indeed.

I also don't want this thread to turn in to a bashing exercise so closing.