System: Sony RDR-HXD870 connected via HDMI to a Sony KDL32V4000U. Problem: When viewing and recording certain freeview channels (e.g. Virgin 1, Sky Three and Film 4) on immediately switching to a 16:9 broadcast, it momentarily shows the full format but then cuts the picture down to 4:3 ;the same broadcast when viewed on the TV tuner is shown OK. There's no problems with other freeview channels e.g. BBC 1, 2, 3 4, ITV 1, 2, Channel 4 and 5, etc.
HXD 870 settings are: screen size set to 16:9; HDMI settings are to 1280x720p and 4:3 video output normal. Hardware v435, software v125; Firmware v1.65, SYSCON: Release_248, TOFLCON:1.202*; Drive: 1.10+; DEVICE: EZR-FEx1.1; Region: 2.
I called Sony UK and they advised to reset to factory settings which I did but this did not resolve the problem nor did connecting the HXD870 via a scart. I then visited a Sony Centre and checked out the problem with a HXD1070, it did the same (to the bemusement of the salesman). I called Sony UK to report my findings and suggest that there is a problem across the HXD range. They said I should contact my nearest service centre to have it repaired under warranty (which runs out at the end of this month).
As this problem has just occurred in the last few weeks, I reckon there must have be a change in the signal broadcast by the affected channels and/or an automatic update change that affects the processing of the signal by the HXD870. The Sony helpdesk did not admit to a change nor did they say they would be releasing a firmware update but I got the distinct impression they were aware there was a problem. On calling the service centre, they appear to be able to receive firmware updates released to them but not directly by customers.
Has anyone else experienced this problem and if so do you have a fix?
HXD 870 settings are: screen size set to 16:9; HDMI settings are to 1280x720p and 4:3 video output normal. Hardware v435, software v125; Firmware v1.65, SYSCON: Release_248, TOFLCON:1.202*; Drive: 1.10+; DEVICE: EZR-FEx1.1; Region: 2.
I called Sony UK and they advised to reset to factory settings which I did but this did not resolve the problem nor did connecting the HXD870 via a scart. I then visited a Sony Centre and checked out the problem with a HXD1070, it did the same (to the bemusement of the salesman). I called Sony UK to report my findings and suggest that there is a problem across the HXD range. They said I should contact my nearest service centre to have it repaired under warranty (which runs out at the end of this month).
As this problem has just occurred in the last few weeks, I reckon there must have be a change in the signal broadcast by the affected channels and/or an automatic update change that affects the processing of the signal by the HXD870. The Sony helpdesk did not admit to a change nor did they say they would be releasing a firmware update but I got the distinct impression they were aware there was a problem. On calling the service centre, they appear to be able to receive firmware updates released to them but not directly by customers.
Has anyone else experienced this problem and if so do you have a fix?
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