Philips DVD problems

My (new!) DVD player has got a DVD stuck in it, and refuses to open. Just sits there trying to open and close itself endlessly.

Any ideas? Servicing is difficult b/c the e-tailer says they don't do that

Philips of course say the e-tailer will sort it all out for me...

Car man

[Crustyloafer]

Ah the joys of buying cheap on the internet. You will need to send it back to the retailer at your cost and they will then arrange for a repair under Philips' warranty. They will then it send it back to you at your cost.

Is there a reason why you didn't buy from your local dealer? Too expensive you say? Where have those savings gone now?

I'm sorry if this is not the case, but my first statement is correct, you are liable for getting the faulty product to and from the retailer, they are responsible for getting it repaired or replaced by Philips.

Fair point about buying online, although I did save over £200 so I can afford to mail it off a couple of times before I hit break-even...

But surely there must be some other way to get this thing to work??? I mean, how hard can be it to get a DVD out of a DVD player!!??

Car man

[jimcarney]

If you take the casing off you can just slide the DVD from under the Laser !
Switch it off first!

Thanks...I guess that would invalidate the guarantee though...so then if it still doesn't work I'll be screwed!

[jimcarney]

Who would know you had taken the cover off? I had the same problem with the Mother in Laws Phillips DVD player !

[thewul]

err i wouldnt recomend prizing the disc out from under the laser as the disc will be clamped between the spindle motor and disc clamper. You could damage the turntable or the clamper then you are in trouble.

you may be able to get to the loading motor/gears and wind the disc out by hand but if the disc is stuck the chances are their is a fault with the machine an it will need repairing

[nigelbb]

PC DVD drives normally have a little hole that you can push a straightened paper clip in to eject a stuck disk. Any sign of one of those?

[jimcarney]

The one i opened the disc was not clamped ,the disc had been put in the machine upside down I just put my finger on the disc & slid it out no problem!