[pmcguire]

I bought a used DS Lite (checked it out and it was mint) on the 20th of July, it was to be my daughters birthday present (27th August).

So time comes to give it to her and she uses it for a short while, then I notice the top screen starts mucking about, changing the positions helps but soon it becomes unbearable, now it's totally unusable.

Now I live in Finland so taking it back personally is a bit of a chore, though I did pay with Visa. Anyway I gave them a call today and gave them all the details that are on the receipt, they said I have to send the defective item to a relative, also send my credit card and tell the relative my PIN number for them to process a refund.

I offered to send the item (at my expense) and have them force a refund through visa when they receive the item, they said they can't do this due to a fraud possibility

So I suppose the only thing I can do now is force a chargeback through VISA, unless anyone here has any advice?

Just observing from abroad these days, it seems that "FRAUD" is a very popular getout clause when dealing with UK companies.

[P-P-S-S]

Did you buy the item through their website or in one of their shops? If you bought it through their website then returning it by post should be fine. Otherwise i am affraid they wont refund you unless you are present there with a card in your name. It doesnt have to be the same card. If they ask you can just say that you have since closed that account and they will issue a refund on another card as long as it is in your name.

If the above is impossible i am affraid you will have to put a claim through your Visa card. However i am not sure how effective this would be because game is not exactly refusing to issue a refund. They simply are requesting that you return it personally and present your card (which may well be within their rights since it is not their fault that you have moved to Finland).

[pmcguire]

I do feel a bit guilty about the original post, I called there and must have got some YTS guy, he was a bit snotty and put me in a bad mood.
However I called a second time and got someone a bit more helpful, DS is now back in the UK and hopefully I will get a refund sorted.