[gazbut]

hi all
has anyone bought from emilyandlilly on ebay?
i'm looking for a new digital and there seems to be some good deals here but are they too good to be true??
thanks
gazbut

[Phil57]

Digital...............What?

[senu]

Originally Posted by Phil57

Digital...............What?

Maybe ....Camera????

It would perhaps be helpful of the OP to do a link to the Sellers webpage

[h4rri]

Originally Posted by senu

Maybe ....Camera????

It would perhaps be helpful of the OP to do a link to the Sellers webpage

'Advanced search - Search by seller' turns up:

http://stores.ebay.co.uk/Emilyandlil...enameZL2QQtZkm

Which looks to be the right people, near 20k feedback looks good but with 183 neutrals and 23 negatives in the last month doesn't look good

[julian_1234]

Originally Posted by h4rri

Which looks to be the right people, near 20k feedback looks good but with 183 neutrals and 23 negatives in the last month doesn't look good

The total feedback is actually (a staggering) 200K !!!
So overall I'd say their feedback looks very good. Even with the 200 neutral/negatives for this month it's still less than 2% ..... (the negatives being about 0.2%).

However, I wouldn't like to guarantee that you wouldn't be one of the 2%

[h4rri]

Originally Posted by julian_1234

The total feedback is actually (a staggering) 200K !!!

Wow, you're right

I'd say from the 11k+ sales this month with 200 people not 100% happy isn't too bad I guess. I would still read all the neg's and neutrals to get a feel of them and it all depends on the price at the end of the day.

[gazbut]

hi sorry i didn't say digital cameras!
here is the link
http://stores.ebay.co.uk/Emilyandlily-Store
thanks again
gazbut

[MikeRoch]

Yes, just bought a Canon Powershot G7 at a 'buy it now' price of £219+p&p. The fact that it was factory refurbished and carried only a 3 month guarantee did not appear in the panel of information immediately below the EBAY advert, but was secreted among many many pages of supplementary technical information .... a long way down the scroll bar.

They did not actually conceal the information, but they didn't go out of their way to reveal it either. SO... 'buyer beware', read every word on every line of every page and work on the principle that if it looks too good to be true ... then it probably is. I don't think that these people are actually crooks, they do a lot of business and the proportion of complaints is relatively small, but they are business folk first and foremost and are most definitely NOT a charity organisation. If in doubt 'ask seller a question'.

So ... I'm going to work my G7 very hard for a couple of months! Hope this helps.

[Alphatoner]

Originally Posted by MikeRoch

Yes, just bought a Canon Powershot G7 at a 'buy it now' price of £219+p&p. The fact that it was factory refurbished and carried only a 3 month guarantee did not appear in the panel of information immediately below the EBAY advert, but was secreted among many many pages of supplementary technical information .... a long way down the scroll bar.

They did not actually conceal the information, but they didn't go out of their way to reveal it either. SO... 'buyer beware', read every word on every line of every page and work on the principle that if it looks too good to be true ... then it probably is. I don't think that these people are actually crooks, they do a lot of business and the proportion of complaints is relatively small, but they are business folk first and foremost and are most definitely NOT a charity organisation. If in doubt 'ask seller a question'.

So ... I'm going to work my G7 very hard for a couple of months! Hope this helps.

For the most part if anyone is selling something new they plaster it all over the title and at the top of the description so that you can't miis it. If they havn't done that you can be pretty sure that it isn't new, as in your purchase.

You can see this to great effect from this seller, where the stuff they do sell is new they make sure you are in no doubt about it where it isn't the refurb bit is hidden way down the bottom.


Rule No. 1 "if it doesn't say NEW in the title or on the first page of the description it probably isn't"

Rule No. 2 "if it does say NEW and the seller is clearly a private individual. The chances are they are lying or something else is dodgy"

[skweeble]

I have never bought from them, although I have recently looked quite extensively into all of the different options on eBay. A couple of things I would like to point out, as said previously, is that the camera's they sell are manufacturer refurbished, which is very well hidden in the item description. A little naughty I think as they class it as new in the spec section, and their is an option of refurbished.

Secondly, all the camera's are American, which from reading other forums, don't seem to be as good as the UK models (I am comletely new to this, so i can't tell you how they differ, but I am sure someone else on here can).

I just bought the Canon 400D EOS from Jessops. I opted to get it from a high street shop rather then online so I can have the security of a proper 12 month warranty. Emilyandlilly's 400D is the American version, the 400D Rebel XTi, so again, I don't know where you stand with the warranty as it is a foreign model meant for the US market. I would also imagine that the plugs on the charges etc would all be foreign.

I would be very careful with buying on eBay, as quite a large percentage of them seem to be refurbished.

On a plus point with Emilyandlily, there lenses seem to be brand new and not refurbished.

[Steve N]

I ordered a Nikon SB-600 Speedlight from them yesterday.

It is claimed to be brand new in retail box and lists the contents which are the same as those sold in the UK.
I've just re-checked the description and can't find any hidden small print.
I'll report again when it arrives.

skweeble
A couple of things I would like to point out, as said previously, is that the camera's they sell are manufacturer refurbished

A friend of mine keeps bidding on various Panasonic FZ18s' that tend to go for around £210 to £220 typically.
He is hoping to get one for around the £200 mark so hasn't won one yet.
He had queried a couple of points with them:
1, Why is no AC charger cable is show among the contents.
2, Why is the FZ18 picture actually showing an FZ3.
Their response to the 1st query was "All the contents are as shown in the description". I told him it was probably because it is a US site so the original cable wouldn't be compatible.
They claim that the goods are located and sent from Nottingham though.
They didn't respond to his 2nd query although further down the page they do show the FZ18.
I've just checked one of their FZ18 Here

I can't find any hidden refurbished claims in the description but if I've missed something please let me know.

[Kdot]

If been looking at the Canon dSLR's with a view to purchasing a 400d. I saw that website and looked it through, and decided against - main reason was that with a careful bit of investigation, I could get what I wanted at roughly the same price from other non-Ebay sites.

With a a bit of waiting and checking, checking and waiting, I have just ordered the camera with 18-55mm lens for what I hope will turn out to be £333.09 (after Canon rebate), from Dixons online, of all places, from a 'book' price of £429.99. I can't remember the exact pricing of the EandL deals, but think it was similar in this instance (i'm at work, so can't check Ebay pages).

If you're after a camera - check elsewhere IMO, make sure you get a new and UK model, especially with UK-based rebates (Nikon have also just announced a rebate scheme for the D40/40x/80 models IIRC).

Good luck!

[Vorix]

I bought a Canon 28-135 IS from them - stunning price compared to, for example, Jessops. Took a few days to be delivered but nothing unusual. I was very, very pleased.

[mr.magners]

I got the FZ7 (Refurb) off them in february for £110 and had no trouble with it at all it came with 3 months warrenty and i figured that if anything were to be faulty it would proberbly show up in that time.
All in all very nice camera,great pictures for not much outlay,you pays your money and takes your choice.

[jmbrailsford]

Originally Posted by h4rri

'Advanced search - Search by seller' turns up:

http://stores.ebay.co.uk/Emilyandlil...enameZL2QQtZkm

Which looks to be the right people, near 20k feedback looks good but with 183 neutrals and 23 negatives in the last month doesn't look good

Hi,

lots of people have been leaving neg feedback for loads of sellers during the postal strike so this might be the same.

Mike.

[jenufa]

Thought this might be of interest

Lawrence Walsh: Online buy was less than bargained for
Wednesday, March 14, 2007

Christopher Harold McCarthy, of England, got right to the point in his e-mail to the Pittsburgh Post-Gazette.

"Hi guys. I'm from across the pond in the UK and I buy stuff on eBay. When you feel that a Pittsburgh company has defrauded you, is there anywhere in your town like we have in the UK where you can bring them to task?

"We have places called Trading Standards Offices where you can report problems and they advise the best course to take, such as small claims courts, etc. I'm trying to get refunded the money promised to me."

In my response, I told him about the state Bureau of Consumer Protection (www.attorneygeneral.gov or 1-800-441-2555) and the Better Business Bureau (www.pittsburgh.bbb.org or 412-456-2700).

I also told him I couldn't find the "EmilyandLily" store he said he had dealt with last fall and that the Baum Boulevard address on the border of Bloomfield and Shadyside appeared to be bogus.

So what was his problem?

It turned out to be two-fold. As a neophyte, he got caught up in the self-induced excitement and deadline pressure of buying on eBay. And he paid about $300 for a Canon digital camera for his daughter that he thought was new, but it wasn't. When he opened the box, he discovered it had been reconditioned.

Mr. McCarthy, 53, a Liverpool native and retired Ford employee, posted a complaint on the trading site of the company he had been dealing with -- www.emunion.com. Its home page identifies it as an eBay "power seller." Just to the right of that description is listed "emilyandlily."

He said the company called him minutes later. He acknowledged the camera "was of sound quality," but said he felt that he had been duped into believing it was new. He also pointed out the disparity in warranties -- 90 days instead of one year for a new one.

Mr. McCarthy agreed to withdraw his complaint and to remove a dispute claim via PayPal if the company agreed in an e-mail to send him a refund of about $95. He withdrew his complaint but not the dispute claim with PayPal. He wanted his refund first. It never came.

"For all the right reasons, eBay stays out of disputes and the power sellers know this," he said. "Therefore, an experienced power seller can hoodwink green kids like me so easily."

Mr. McCarthy said he sent a series of e-mails to the company and was assured its managers would look into it. But he said they just kept putting him off.

I drove out to 5001 Baum Blvd. but didn't see a listing for emilyandlily on the business directory in the lobby. The building manager had never heard of it either and asked what kind of store it was. When I said cameras, she directed me to Bidmall Inc. on the top floor, a company that describes itself as consumer electronic auctions online.

Once there, I introduced myself to Jennifer Kramer, a personable customer service representative. She called up a page on her computer that indicated in bold-face capital letters that the camera that attracted Mr. McCarthy's attention was a reconditioned one.

I left my name and phone number.

Soon after I returned to the office, I received a call from a man who identified himself as Jim Wang and said he was a Pittsburgh-based customer service manager for emilyandlily. He said the company has an approval rating of more than 99 percent, and denied it had tried to deceive Mr. McCarthy about the condition of the camera.

Mr. Wang said he would send the $95 refund even though Mr. McCarthy hadn't removed his dispute claim with PayPal.

"We will take a loss in this case to settle this," Mr. Wang said. "I will take care of this immediately."

And he did.

Mr. McCarthy, who insisted the page he saw never identified the camera as reconditioned, said he will donate the money to the Royal British Legion Poppy Fund.

The Internet is a wonderful thing, and bargains abound on eBay, but sometimes your best bet is to buy local.

[Alphatoner]

Originally Posted by h4rri

'Advanced search - Search by seller' turns up:

http://stores.ebay.co.uk/Emilyandlil...enameZL2QQtZkm

Which looks to be the right people, near 20k feedback looks good but with 183 neutrals and 23 negatives in the last month doesn't look good

23 negs out of over 9,000 pos and you thank that doesn't look good. No pleasing some people I guess.

[Ian J]

I've bought two or three cameras from these people over the years, all of which I knew were factory reconditioned as I read the listing and each time I have been very happy with the purchase.

I am about to buy another camera and if they are selling a factory reconditioned camera of the type I want and it is at a competitive price I would have no hesitation in buying from them again.

[Steve N]

Originally Posted by Steve N

I ordered a Nikon SB-600 Speedlight from them yesterday.

It is claimed to be brand new in retail box and lists the contents which are the same as those sold in the UK.
I've just re-checked the description and can't find any hidden small print.
I'll report again when it arrives.

Speedlight turned up yesterday.
Link to sale Here

And here is the email I sent to them:

I received a Nikon SB-600 Speedlight from you earlier today: Item # 180175382538.

After a brief check of the contents I noticed that the User Manual was in Spanish not English. I emailed you asking for a replacement.

After closer inspection I have found several other things that concern me.
1, The (Spanish) User Guide is actually for an SB-800.
2, The Guarantee is also for an SB-800.
3, The accompanying Photography guide is in Spanish.
4, The Retail Box is badly scuffed with damage to all corners.

I have to assume that this is actually a "made up" box from various other SB-600/SB-800 bits or a refurbishment.
I am aware that you sell refurbished products but you always state when this is the case.
My purchase was categorically listed and described as New.
I would like you to remedy this issue by replacing this item with one that complies with your Title/Description or alternatively taking this item back and re-imbursing me in full.

And here is their response:

The package was supplied to you exactly as we have received it from the manufacturer .Most manuals and instructions can be downloaded from the manufacturer web site.

I am very unhappy about this. They may be right about User Manuals being available to download but where does that leave me with the Guarantee?

I have emailed them again:

Thanks you for response,
I'm afraid your response: " The package was supplied to you exactly as we have received it from the manufacturer" is not satisfactory.
The product was purchased from you, you take title of the goods and the responsibility is yours to ensure the goods are as described by you.
The state of the box is not of major concern to me but the Wrong User Manual and Wrong Guarantee is.

I re-iterate: I would like you to replace this item with one that complies with your Title/Description or alternatively take this item back and re-imburse me in full.
I do not think I am being unreasonable and have offered two options to resolve this issue which I think are fair.
Please let me know your thoughts. I would genuinely like to be able to resolve between ourselves.
Yours.....

In view of the " It's all the manufacturers fault - sort it out yourself" stance being taken by them I am not very optimistic about a happy resolution.

For another £9 I could have got a perfect jobbie hassle free from Onestop. Ah well live and learn.

[Veracocha]

I have recently purchased a Canon EOS-20D from them and aslo a seperate lens. The camera was described as reconditioned and I can only say how amazed I was with the refurb & the presentation of the camera, manuals and everything else that came with it. The pricing is outstanding and delivery brilliant. The lens arrived as described and I was delighted with the transaction. However, I read, re-read and then read again the listing. It is there for all to see and nothing imo is hidden from the buyer. If you look at some of the negative feedback you see "it was a refurb" but if you go into the listing it is there for all to see! It is interesting to see that they always leave a contact number in the hope the disgruntled buyer will contact them to sort things out.

I will be using them for a "L" as soon as funds allow.

[DarkEntity]

You could try a seller called "kerso" he/she does camera equipment including Nikon, Canon etc.

[Steve N]

Update to the saga detailed in my post # 19.

EmilyandLily emailed me saying they will replace the original product.

I've returned it today. Fingers crossed - the replacement will be as described.

[Veracocha]

Great result.

I recently purchased a Canon S5 camera from emilyandlilly and was very pleased with the purchase.I showed the camera to a workmate who asked me to purchase one for him.
When the camera came the box was badly battered and ripped. Inside was a set of photocopied instructions and it was clear the camera had been removed from the packaging as there were finger marks on the lens.
I contacted emilyandlilly and sent a picture of the damaged box and requested a new set of original instructions but they could not help.
The e bay listing said new in unopened box
Buyers Beware

[Steve N]

Originally Posted by RWST55

I recently purchased a Canon S5 camera from emilyandlilly and was very pleased with the purchase.I showed the camera to a workmate who asked me to purchase one for him.
When the camera came the box was badly battered and ripped. Inside was a set of photocopied instructions and it was clear the camera had been removed from the packaging as there were finger marks on the lens.
I contacted emilyandlilly and sent a picture of the damaged box and requested a new set of original instructions but they could not help.
The e bay listing said new in unopened box
Buyers Beware

If you see my post #19 they tried to put the blame on Nikon and absolve themselves of any responsibility.
After my response and a load of follow-up emails they did replace my Speedlight with a satisfactory all new replacement.

[h4rri]

Originally Posted by Alphatoner

23 negs out of over 9,000 pos and you thank that doesn't look good. No pleasing some people I guess.

Don't get on your soapbox mate I was simply bringing this information to the OP's attention. You could have 200k positive over 10 years but with:

Originally Posted by H4rri

183 neutrals and 23 negatives in the last month

It could mean a hijacked account, reduced standards or any number of things.

[rrfierce]

They are fine. I bought a Z-1000 in may, it was an american version, but came with the euro adapter.

[onefunkypenguin]

my gf just bought a casio exilim zx-60 and it arrived fine, shes rather happy with it- so much so i think im going to get one for an christmas present for my mate!