[Mookeylama]

Re: Warranty Support for Dell Laptop - Computers - Best Buy Forum
Who Provides Technical Support For A Dell Bought At Best Buy? ~ The Blade by Ron Schenone, MVP
has anyone had troubles getting service on Dells bought through Best Buy (or apparently any retailer. Walmart, Costco, ect)? because i'm reading some pretty bad horror stories. links above and quite a few more. we bought this PC...
Dell - Studio XPS Desktop with Intel® Core™ i7-920 Processor - SXPS-122B
and just had a question as to why IE 64 was not playing videos. wife called up Dell and they actually chewed her out for calling them when it was Best Buy that she should be talking to. i called back and got a more polite fellow, but was essentially told they could give no help at all and that we'd have to call BB. this seemed incredibly strange to me. every manufacturer offers a warranty. so i Googled and there's a lot of complaints out there about this.
we were even told of a "manufacturer's warranty" when buying the PC, and there's mention of it in store and on fliers. NO mention about this so called agreement between BB and Dell. so how can this be? i wouldn't mind so much going thru Best Buy but as the links above (and other complaints. some from the BBB) describe, some are taking them in for service and they are charged fees for what should be work covered under the original warranty. i think if they told be "you shoulda bought the extended warranty" i'd deck someone.
so anyone experience this? thanks in advance

[Mike Spence]

With anything you buy the first point of contact for warranty is the place you purchased from.