[bradalax]

Hi,

My dad got one of these systems about a year ago. He's really pleased with it, especially the DAB.

However for the last couple of months the CD player seems to skip and jump an awful lot. On every disk.

We tried a cd lens cleaner in it (one of the ones with the little brushes underneath the CD) but it seems to have made no difference.

Has anyone had a similar issue with this unit, or can anyone suggest a solution.

I think he needs to contact Pure as well, but he can't find his receipt at the moment.

Thanks Guys.

[simon100]

Can't help you on the DMX50, but I have had to change two DMT300's due to CD player problems. The first one stopped working after six months and was changed under guarantee. The second one was exhibiting a loud hum after the original warranty ran out.
To their credit Pure agreed to send me a new one in replacement, so it is worth emailing them even if you don't have the receipt as they can work out from the serial number how old it is.

[bradalax]

Thanks for that. I'll let him know and see what happens I guess.

Cheers

[wixi108]

I bought my first DMX-50 back in Jan 2006.

after about a year, the CD began skipping etc. no amount of cleaning solved the problem and all the CDs played fine elsewhere.
Pure replaced it. twice. the first replacement developed the same symptom.
when my second replacement went the same way (so that's DMX #3), they replaced it with a Legato II. that was just over a year ago (Feb 2009).

the same CD skipping fault has appeared in the Legato II now.

so I've been on to support@pure.com, again, and they've just offered "another replacement, refund or repair" which is a very generous offer.
never had a problem with the radio side of any of the units.

now I have started storing my music on a Netgear ReadyNas Duo [see PS below], I'm tempted to go wireless, and am wondering whether Pure will do a deal on a Sirocco 550

John, York
PS Netgear's Tech Support is the polar opposite of Pure and is the reason I'll never buy a Netgear product again.