Samsung Slimfit CRT HDMI problem

[Hand_Shandy]

I have a Samsung Slimfit CRT WS 32Z419D

Whenever I play anything through the HDMI socket, the set switches itself off, there is no pattern to this happening, sometimes it stays on for ages, other times it just switches off straight away. This happened with my PS3 and I moved it to the component Input and it was fine.

I thought the problem may have been PS3 related but i have now got Sky HD and exactly the same thing is happening, it is very frustrating. It also takes a minute before the set will turn back on.

Can anyone think what the problem may be and how to fix it.

Thanks in advance.

Shandy

[bankies]

My mate had the same problem with his 419 and it went back to Currys twice but they could not fixed and finally gave hime a refund under his extended warranty.

[Amy Gregory]

Hi I am having exactly the problem you have described. Had Sky HD installed today and whenever we try to go through the hdmi channel the tv switches itself off.
Just wondering if you had managed to sort the problem out. or whether anyone had been able to give you a solution?

[Sir Tarquin]

Amy - as long as you have proof of purchase i would give Samsung UK Customer Care a call as i am aware of a HDMI software uprgade available for this tv that should fix your problems - however the TV needs to be sent off for this upgrade.

Samsung are very aware of this fault and hopefully they will repair/upgrade it free as a goodwill gesture.

[jimshanks]

I'm having the same problem and have been being messed around by Samsung, who are denying they know anything about it. I've now spoken to three different people at the “care” centre and have been three different pieces of advice.

First I was told to track down an old 1.2v HDMI lead as the 419D doesn’t support the now standard 1.3v HDMI lead. So, I found one on Amazon, but the TV still switches off after a few seconds/minutes.

They then told me to downscale to 720p as the 419D doesn’t handle 1080i, so I did and still the same problem.

Finally, and bearing in mind I’m always very polite, the lady yesterday (let's call her Tracey, cos that's her name) said that there has never been a reported problem with the 419D and got quite snippy with me when I mentioned some of the many similar problems reported on these pages. She told me that most of the posts on these pages are made up and probably from America!

I mentioned people’s similar problems with Sky HD and she claimed that that was down to a problem with Sky, not them.

Her solution was to take the set to my nearest Samsung engineer, who would charge me £85 cash (plus VAT!) just to look at it. Or, take my DVD back, as it was probably broken!

She couldn’t get me off the phone quick enough.

I’ll keep trying different things, but it does seem that the 419D just can’t handle HD quality, unless someone out there knows better? I’ve also spoken to guys at Currys and Richer Sounds and they’re none the wiser.

But as you can tell, I’m not thrilled with the reaction from Samsung.

[jimshanks]

Originally Posted by Sir Tarquin

Amy - as long as you have proof of purchase i would give Samsung UK Customer Care a call as i am aware of a HDMI software uprgade available for this tv that should fix your problems - however the TV needs to be sent off for this upgrade.

Samsung are very aware of this fault and hopefully they will repair/upgrade it free as a goodwill gesture.

Oh, and I mentioned your suggestion of a software upgrade and she said that it didn't exist and that you must be American.

I tried.