Toshiba 36zp18p Screen

[BOBMCCAUSLAND]

GUTTED - what more can I say.

My beloved Toshiba 36ZP18 is apparently a goner

There is a crack in the screen (kids not admitting to it but......well, you know what they can be like) and the bloke sent along by Domestic & General has said that he thinks it unlikely that Toshiba will still have in stock a replacement cabinet which he says it will need.

If this is the case then does anyone have any experience of dealings with Dom & Gen. Do they deal fairly, will I get an equivalent set value wise (against what I paid for the set in the first place), or do they replace according to spec.? I bought the set originally for its superb slimline looks as much as for its technical spec. At the time it was the best I could find in my price range as Plasmas were still priced at between £2.5 - £3K.

Are there any TVs (preferably Toshiba to match rest of my set-up) which you think I can realistically expect to be offered? At least then I can go have a look at a couple of models and try to convince Dom & Gen which would be preferable. Really, really gutted at mo.......please cheer me up or at least tell me how Dom & Gen treat this sort of thing so I can prepare myself.



Thanks all

[Grumpy Old Troll]

Get your insurance pay out and buy the 36ZP38 for sale here

http://www.avforums.com/forums/showthread.php?t=722570

for £200. Or less.

[BOBMCCAUSLAND]

Thanks for the response Grumpy, or can I call you troll?!! (or just plain old?)

I live near Bath, so a pick up in Hemel Hempstead is not an option - £200 quid though - WOW!

Are you of the opinion then that a replacement cabinet for my 36ZP18 is not going to happen? Do they normally give cash or do they just send a replacement, I haven't a clue as never claimed on any insurances before.

Been looking about and a couple of Tosh LCD models caught my eye, but I have no idea whether they would be considered by Dom & Gen as appropriate equivalents.

Still gutted

[aekostas]

I am sorry for the damage. Can I suggest that you take a close look at the Toshiba LCDs before buying. I like no LCDs half as well as my high-end Philips CRT, but Panasonic and Philips may be better than the rest of them. Don't be swayed by the badge of the other components, is all I am saying.

[Grumpy Old Troll]

Bearing in mind that your set was top of the range at the time it's only fair they give you an equivalent replacement. That would mean a decent set from the Toshiba range, or any other you specify of an equivalent value.

Personally, Id be looking for a cash payout to enable you to make a choice at your leisure. Which is possible.

aekostas - agree with your comments.

[BOBMCCAUSLAND]

Thanks very much to you both.

I've been looking around and hope to be able to justify to Dom & Gen that a Toshiba 46ZF355 would be an appropriate replacement!!!!!!!! Hopefully they'll accept that as the 36ZP18 was a Picture Frame and "top of the range" I would be entitled to the 46 inch. Also, as the old CRT had its own cabinet I will try to argue that they cover the stand cost as well. These together should still come in within the RRP of the 36ZP18 from when I bought it. Hopefully that will convince them.

Don't know where I can get the 46ZF355 yet but think the set is worth looking around/waiting for - looks stunning and well specced.

Bob

[BOBMCCAUSLAND]

Well, I've just heard back from the engineer allocated by Dom & Gen, and they have stated that the repair has been authorised!!!

Surprised, as the engineer originally stated that the "cabinet" (CRT and screen?) would need to be replaced.

I had checked on the Toshiba spares website and a replacement CRT would cost £2000!!!!!!!! Phoned Dom & Gen to see if they were sure it was a cost effective repair and they say yes, as the screen can be replaced which will only cost about £150-£200. I was under the impression from the engineer, that the screen and the CRT were a single unit - have looked at the spares site again and there is no screen listed - just the CRT. Puzzled........anyone on here know how the Tosh unit is made up. Is it a glass screen covering the the tube for protection, or is the screen attached to the tube as a single unit?

Bob

[mutts]

I don't understand what D&G are saying
we see a lot of Toshiba 36zp18p for various companies not D&G
and with the best will in the world If we qouted for this repair it would come out at £720.00 With a new CRT and Cabinet labour and vat
both items are in stock at toshiba seems to be a lot of confusion over the costings

bob

[aekostas]

Why would one care how much it will cost Domestic & General or Toshiba to fix it? I would just put the champagne on ice and wait for it to come back home where it belongs!

[BOBMCCAUSLAND]

LOL - thanks you guys, you can put away the handbags!!!!!!!!!!

Having resigned myself to having to go to either LCD or plasma it seems that my lovely Toshiba will be repairable. The engineer that originally stated I would need a new cabinet (CRT) is now saying that I only need to have the outer screen replaced, which is why the repair would be cost effective.

Yes, I was starting to look forwards to trying out Toshibas newest technology as a replacement for my CRT, but at the end of the day what I'll still have is a stonking good telly with a nice new screen that I would have been gutted to have gotten rid of.

Bob

[BOBMCCAUSLAND]

Ho Hum, what a to-do! Sorry about the length - it's an epic which I have kept as brief as possible

Well, here's an update on where we're at. Having phoned Dom&Gen for the first time in the second week of March, I am finally approaching D-Day, just 11/12 weeks later

Three weeks ago I decided that as I hadn't heard anything for a while I would phone Dom&Gen to ask them to hurry their sub-contract repair firm along. By the end of that week they arrived to take my Tosh away for rest, repair and rehab (helping it to forget the awful soaps my wife forces it to endure).

Anyways, one and a half weeks later my Tosh is delivered back to me whilst I was at work (nice neighbour waited at home for it ). Got home and there it was, looking absolutely stunning in its new cabinet and .................................... it STILL had the fookin crack in the screen

Phoned Dom&Gen, explained it still had the original problem but thanks for the new cabinet anyway. Had to fill in a claim form which I sent back immediately 1st Class.

Two days later I get a letter telling me I havent filled in the form correctly as I hadn't filled in section 3b. Thankfully I had a photocopy of the form and could see what had happened. Question 3a was do you have house contents insurance (I answered NO) and then Question 3b IF YES, tell us name of insurer etc. so I left that blank. This was the part which they were saying hadn't been filled in Phoned them again to point this out, they apologised and then told me that the claim could now proceed. A week later, nothing from them so rang again only to be told that they were waiting on the "missing" answer . Explained to the lass on the phone and again to the lovely manager I got to speak to afterwards and now I am waiting for them to send through an offer "within the next 3 to 5 working days"

I am not holding my breath, even though I have wasted plenty talking to them!!! Roll on Thursday..............................

[maccasid]

Damn.... You're keeping us in suspense!!!! Who needs soaps??? This is far more entertaining!!!
Hope it turns out to be worth the wait!!

[BOBMCCAUSLAND]

You're not in as much suspense as I am, that's for certain.

This is all particularly annoying as (ref post #7) I had queried why they were replacing the cabinet from the start, as a cabinet in my mind would be the TVs case, which had nothing wrong bar a few scratches and worn paint on the on/off button.

I was assured by Dom&Gen that the sub-contract repair firm they were using knew their stuff and basically blagged it by stating that the cabinet must include an outer screen which provided protection to the CRT . I was happy to be convinced that this was the case as I have seen too many posts on here which give assurances that CRT is still king (especially as my 36ZP18 is one of the daddies - upscaling Tosh DVD player through component leads, MWAH!!!!!!!!!!!).

All turned to a bit of a rollercoaster ride now, a case of "AAaaaarrrgh my Tosh has got a bloomin crack in it - which of you kids dunnit?" to "Oooooooh, nice bright new shiny thing I can have as a replacement" and then "WOW, take a look at this lovely 46ZF355 that's coming out, that should be classed as an appropriate replacement" , "They're repairing my beautiful Tosh, YAY" to "The fookin crack is still there ya bunch of time-wastin *****" and "You can't even read your own bloody form right ya cretins"

Let's just wait and see what their first offer is, then turn it down and see if they offer something more credible and realistic which will allow me ample compensation for the endurance trial they've put me through - as above, a 46ZF355 should do the trick Toshiba: check, Top of range: check, Picture Frame model: check, 100Hz: check, Flat screen: check, good looking and slim, all round fantastic piece of kit with great reviews (okay, the back of the ZF355 is quite deep but did you ever see an ass like the one on the 36ZP18?): check

Anyways, I'll keep you posted once I hear something!!!

[BOBMCCAUSLAND]

Yeah, um, well - Still no offer received from Dom&Gen, so I guess that entitles me to a pleasurable rant at them later today

Can't help but think when I ring that they will tell me that they are waiting for me to fill in section 3b

[BOBMCCAUSLAND]

Right, I got hold of Dom&Gen yesterday and managed to get an update as I still hadn't received the "offer" which was promised within 3-5 days

They told me that the repair was authorised on Wednesday, and that the CRT can be replaced by the engineer - why they hadn't phoned to tell me I don't know, I am absolutely steaming. I've told them I am not satisfied as I have already waited 12 weeks, the cabinet that they replaced in error took 6 - 7 weeks to get hold of and I would expect the CRT to take as long if not longer. Lodged a complaint and was told someone will contact me within 48 working hours.

What I want from you guys/gals is an opinion on whether I am justified in opting to pursue a replacement TV now, based on the following:-
1) I've waited 12 weeks already and don't want to have to wait another 8+ weeks for it to be sorted
2) My 36ZP18Q was spot-on, no problems as have been described by some others who have bought this set, geometry correct etc., what's the likelihood that the new CRT will be the same? Any issues with the replacement and I could be heading towards Christmas before it gets sorted
3) In all honesty, looking at the screen with a fookin great crack in it for the past 3 months has driven me insane, that and the problems and delays in trying to get it repaired have lessened my love for the beautiful giant that sits in my living room. I've looked around lately and the Tosh ZF355 range has turned my head.

What do I do