digitaldirect.com

[CatManDo]

anyoned used digitaldirect.com?

if so what us their service like?

I need to order a TV etc for my mother.

TIA

[Jules]

Check out their conditions if you need to a return an item for any reason......
might tell you a little about their priorities.
For that reason I look elsewhere now.

IMO, they're good if everything goes well, but no so good when things go wrong.
I ordered a TV from their sister company, Sound and Vision, and I had to exchange it. It wasn't easy or pleasant.

Some of their staff are helpful, others are certainly not and damn right rude!
Oh... and they didn't return any of my dozen or so phone calls!

For a big item like a TV, you need good after sales support if it goes wrong.
I'd consider looking elsewhere.

[extechieman]

I bought a 32" TV from them last year. Delivery was slow (about 10 days) even though item was in stock. TV went faulty (under warranty) and it took them 1 month and several letters before they arranged for the local service agents to collect the set (the job is subbed to a national agent and then to a local agent). Now been without the set for 4 months with no sign of it being repaired or returned. Letters to DigitalDirect go unanswered. Phone calls a waste of time. They are cheap though!

[Tight Git]

Originally Posted by CatManDo

I need to order a TV etc for my mother.

Only the best for your Mother!

Repeat after me:

John Lewis John Lewis John Lewis.

And a Happy New year to CatManDo's Mum!

[jtf]

it seems i'm having the same probs as extechieman my tv went wrong just before xmas and after hundreds of phone calls and emails i am yet to hear from them

[Pieman1972]

As usual a mixed bag of reviews over at Dealtime..... http://www.dealtime.co.uk/xMR-Digital_Direct~MRD-304935

HTH......

[L00py^]

if you sort by lowest rating, some good horror stories

[CatManDo]

thanks for the warning guys!

think I will avoid them........might try and order from Curry's website instead.

Also my mum says thanks for the new years greetings tight git!

Cheers all.

[mcguire76]

Cheers!! Just saved me from some possible aggro!!

[johnboy35]

i bought a xp48 picture frame 2 tv back in june in october it went wrong after a week of trying to contact them they send a outside enginner to me who turned out to be 2 delivery drivers that just wanted to collect it after three weeks of waiting i finally got the tv back when i examined it they totally messed the tv up crap black level green vapour trails purity faults .i phoned digital up who presented me with a invoice for the repair,plus said the repair agent found no faults,in the end i got onto tosh direct who are dealing with it,load of cowboys i will never buy from them again.