Have problem capturing video

My camera is the Cannon HG20 and have purchased Pinnacle studio ultimate 12 just tells me the format is not supported

Any help with this please

[glesgaguyav]

Do you mean HV20?

Try downloading HDVsplit (google search) it's a dedicated HDV capture program and it's free, I use it with my HV20.

thanks will give that a try
hope it works with the HG20 will report back

[chrishull3]

Originally Posted by Lebally

thanks will give that a try
hope it works with the HG20 will report back

If your cam is the hg20 you do not capture like the hv20 hdv cam but use a usb lead to load the files to the hard drive.good luck