Sony Handycam loading problem

[D3XT3R]

Hello, I have a Sony DCR-HC19E Handycam and the cassettes will no longer load.I got the camera back out of its case today and went to put a cassette in and the mechanism goes down but then will get stuck as it tries to load the tape to the head and I have to eject(sadly one of my tapes with my youngest on got crumpled).Anyways does anybody have any idea what can be causing this? or know of any reputable place I can send it to for repair.
I looked on Sony's repair site and they charge a flat fee of £175.Nearly as much as the camera is worth.
Many thanks in advance
D3XT3R

[jaymac]

Straw clutching but Battery is ok ? have you tried it running on mains.I nearly sent my stills camera back for problem and found despite the batteries showing full new batts solved the problem

[D3XT3R]

Thanks for the quick reply Jaymac,I am currently running on mains power and is still causing the problem