What could be wrong

[fixerman]

I wanted a camcorder that would record high definition video that I could transfer to the computer for simple editing and then transfer the edited movie, still in HD, back to the camcorder to be played on my HD TV using the camcorder as the player. I did the research...read the forums.... and the HV20 seemed to stand out from the crowd. Have I got it wrong or am I making a fundamental error.

The camera is doing all it is supposed to except for the most important requirement. It will allow me to export SD to the computer which detects the HV20 no problem, edit and send the SD movie back to the camera, however when I try to do the same in HD all goes well until I try to transfer the edited movie back to the camera. At the point where the PC should control the camera to record I get a message saying that no recording device can be detected.

Can the HV20 do this or am I missing some important step? Or, is it possible that the camera is faulty. I have requested assistance from Canon over the web and am waiting for a response.

I am using Windows Vista Premium and have tried a number of editing software programmes. All give more or less the same message at the point of transfer.

Please help as it is causing me sleepless nights.

[rhubarbe]

Canon will blame Microsoft. Just so you don't get your hopes up.

I seem to remember reading something like this the other day, and it stopped me in my tracks because I was planning on buying an HV20 to use as a lowlight cam and as a deck to play back my AVCHD (converted to HDV) by saving the HDV back down the Firewire to the cam.

If it doesn't work then there is no point my buying one, so like you, I am keen to find out.

[fixerman]

Originally Posted by rhubarbe

Canon will blame Microsoft. Just so you don't get your hopes up.

I seem to remember reading something like this the other day, and it stopped me in my tracks because I was planning on buying an HV20 to use as a lowlight cam and as a deck to play back my AVCHD (converted to HDV) by saving the HDV back down the Firewire to the cam.

If it doesn't work then there is no point my buying one, so like you, I am keen to find out.

I think I will try phoning Canon this afternoon. If it cannot be done I need to know as I will have to return the camera as not being fit for the purpose intended. Interestingly when I was looking at this camera in John Lewis I asked the specific question about recording edited movies back to tape and the assistant, who didn't know, phoned Canon in my presence and they confirmed that it could be done.

[rhubarbe]

Paragraph six.

http://64.233.183.104/search?q=cache...lnk&cd=4&gl=uk

But what do they know, maybe?

Let me know, if you can confirm it, one way or another.

[fixerman]

Originally Posted by rhubarbe

Paragraph six.

http://64.233.183.104/search?q=cache...lnk&cd=4&gl=uk

But what do they know, maybe?

Let me know, if you can confirm it, one way or another.

Well I phoned Canon this afternoon (an 0870 number) and had to listen to hear messages about how wonderful their after-sales service is. After I explained my problem I was left hanging on for about 10 minutes and the line went dead. I called back again and had to listen to the blurb all over again. This time I was told that as I had already contacted them by email that I would have to wait for a response by email. Wonderful

[senu]

It is indeed unfortunate if it isnt fit for purpose.... on a machine with Vista. Im pretty sure it works with XP
I wonder if it is software.. or OS dependent?.. Which software do you use?
That said would a Canon HV10 or Sony HC7 behave similarly?

[rhubarbe]

I'd imagine that the HV10 would behave as the HV20 does, but I suspect that the problem lies with Vista (or that is what Canon will say, it is their stock answer).

Don't know about the HC7...

[fixerman]

Originally Posted by rhubarbe

I'd imagine that the HV10 would behave as the HV20 does, but I suspect that the problem lies with Vista (or that is what Canon will say, it is their stock answer).

Don't know about the HC7...

Well guess what....you were spot on about Canon support. The following is their reply...


"Dear Customer,


Thank you for your recent enquiry regarding your Canon product.

We can only advise you verify with application manufacturer that your version is fully compatible with the HV20. In addition you may wish to look in to the way the capture process is being done eg is it native or using an intermediate CODEC. You may also wish to do test recording with the HV20 in DV mode to see if the application works with this recording system.

Unfortunately we are unable to comment further as support for third party applications is beyond our support remit.



Yours sincerely,

Canon Support Centre

Should our answer not fully resolve your problem, please feel free to either re-submit a new query by clicking here, or alternatively call our support helpdesk at 08705 143 723 Monday to Friday from 9:00AM to 5:30PM stating the 7 digit reference number in the subject of this email.

We aim to answer queries as soon as possible. Responses on average take 2 to 3 business days (or the next working day if submitting on a weekend or public holiday). "