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not used pinnacle 9, however I have had problems with canons in the past, if you have the option in the 'settings' menu in the capture window then select the most basic version of device control that you can (in fact just check that you have selected PAL for the UK or NTSC for the US)
If still no dice then you have to into the 'start' menu on windows, go to 'control panel' , go into 'system' , go into 'hardware', go into 'device manager' look for 'IEEE1394 Bus host Controllers' (it is likely there will be a 'hazard' sign next to it) click to expand, highlight the approporate device, left click then let windows find a driver for you (you may want to try this offline first)
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