Help Please MK_Brett - Tiscali shambles!!

RobMcM · 04-07-2008, 2:18 PM

Yet another migration fiasco that Tiscali have failed to deal with.

I'm an old HC box user who has only just been migrated to Tiscali. I've had no service - TV or Broadband - for about 3 weeks now, and was told on the phone a second ago that my migration had only just been completed (yesterday) and that I would now need a new box. This is after 3 weeks of promises from Tiscali that they would get a service engineer to call me back to try and fix the 'problem', but - unsurprisingly - I received no such call. I rang today in desparation to be told that now I have finally been migrated I can have a new box, but when the woman tried to book the engineer for between 3 and 6 on Monday, her system came back with an 'unknown error'. Then - can you believe this - she talked me through how she'll need to flag a ticket and arrange for an engineer to call back TO LOOK AT HER SYSTEM! Tiscali technical support cannot, it seems, get support for their own internal systems either! The conversation ended with her saying that 'someone will get back to you within 48 hours', which is all I've heard from Tiscali in 3 weeks.

This is all the more annoying because I'm moving house in a few weeks and my connection failed almost as soon as I placed an ad online to let my flat, making managing responses to the ad almost impossible. After this fiasco I'm extremely reluctant to take my Tiscali TV subscription with me to my new address, but I really cannot be without broadband at home for the next 3 weeks while I try and organise the move.

I should also point out that I can't post this on the 'official' Tiscali forums because none of my HC login details have been remembered so i don't have a username / password. I actually have an old lineone.net email address that lets me log in to the site, but - surprise surprise - it's not recognised to allow me to post on the forums.

Shambles.

I'll happily PM / email you my details but I'm not going to post them here in public.

MK_Brett · 07-07-2008, 9:23 AM

hi,

Can you PM me your broadband enabled phone number and I'll get someone to take a look for you.

RobMcM · 07-07-2008, 2:35 PM

Sent!

Thanks for looking into this!

MK_Brett · 08-07-2008, 9:38 AM

Looks like there are a few systems changes needed for this to go live. They are working on it at the moment. They should call you later to arrange an install.

Brett

MK_Brett · 09-07-2008, 3:53 PM

Hi,
It looks like this is a little more complicated than at first thought. They are still working to resolve this. I currently don't have an eta for you though.

Brett

RobMcM · 10-07-2008, 6:28 PM

Hi Brett,

Thanks for your updates.

Any chance you could give me some more details about the exact nature of the fault and the resolution? Given recent events I'm not expecting anyone from Tiscali to give me a call any time soon, cos they've been saying they'll call within 24 hours for a month now and... nothing.