Bt Broadband Connection

[Matt01]

I hav been using bt for 3 years and for the past year have had problems with the connection. Whenever i recieve or send a phone call the connection cuts off tmeporarily for a few minutes and then reconnects again. Its become extremely annoying but doesnt always disconnect. Can anyone help??

[mjcairney]

You have connected all your other equipment via Broadband Filters?

Cheers,

Martin.

[Matt01]

yes i think so, i am using the ones that came in the bt broadband pack.

[Singh400]

Originally Posted by Matt01

I hav been using bt for 3 years and for the past year have had problems with the connection. Whenever i recieve or send a phone call the connection cuts off tmeporarily for a few minutes and then reconnects again. Its become extremely annoying but doesnt always disconnect. Can anyone help??

Disconnect everything, then re-connect. ANYTHING that connects to the phone line will need a microfilter, including phones, fax and sky line etc.

If you still gets disconnect, could be a bad microfilter. Try replacing them. Also, try connecting one device at a time and attempt to find the dodgy device.

[PJTX100]

Originally Posted by Matt01

I hav been using bt for 3 years and for the past year have had problems with the connection. Whenever i recieve or send a phone call the connection cuts off tmeporarily for a few minutes and then reconnects again. Its become extremely annoying but doesnt always disconnect. Can anyone help??

I had this problem a while back.

It turned out to be low SNR, I'd hazard a guess it may be your problem. Picking up the phone loses a bit more SNR headroom.

All you need to know at this site...

http://www.kitz.co.uk/adsl/linestats.htm

I fixed it by making sure the broadband feed came directly off the master socket.

[Matt01]

thanks, thats sorted the problem.