BT Home Hub probems

[thxultra73]

Hi got my new BT HOME HUB yesterday and its quality so far,will get to my problem in a minute,first i mention about the handsets.If you went for BT TOTAL BROADBAND option 3 like me then you will have to wait another month for the handset,mine didn't come with the HUB so i rang BT and was told there is a major pronlem with the handsets which are all being recalled and the re-distribution will be about a month,d'oh
Any way please help me with my problem im only an average PC user so please dont confuse me with jargon.
I have my hub located near my telephone line and its connected properly,i have an XBOX 360 connected by ethernet and it works perfectly 100% of the time,cant complain.I have my LAPTOP connected by a wireless connection and it works brilliant never cuts out or loses speed.Problem is when i shut down the LAPTOP and then say turn it on a few hours later it wont connect to the internet again,there is an icon on the taskbar which if you click shows available connections and it will show the BT HOME HUB wireless connection but my LAPTOP will not connect and its driving me mad,the only way i can keep using my LAPTOP on the internet wireless is to keep re-installing the BT HOME HUB software every time i turn it back on,only takes 3-4 mins buy its driving me crazy.Rang BT last night was kept on hold for about 30 mins then got through to some fool who could hardly speak english and could not understand a word of what im saying

[Strobe]

Could it be your firewall not allowing the wireless connection? Most new firewalls have a feature to detect new wireless connections/intrusions. If you didn't click 'allow' when the pop-up came up then your firewall may be treating your BT Home Hub as unwanted and therefore not allowing the connection.

Have you tried connecting the laptop to the home hub via ethernet?

[thxultra73]

i did allow the firewall

I can connect via an ethernet but how would that help me when i want to stay wireless

[GrahamC]

Does your laptop switch off your wireless card when you switch off the laptop (power saving), my wifes does and there is a button to switch it back on again and the wifi connection fires up again. Just a thought.

[Strobe]

Originally Posted by thxultra73

i did allow the firewall

I can connect via an ethernet but how would that help me when i want to stay wireless

Re firewall, was just a suggestion as you didn't mention it in your first post, and it was the same issue I had with my laptop.

Re connecting over ethernet, was only a thought to confirm that they are connecting as they should and it's not a settings issue.

[zAndy1]

If you right click on the wireless connection icon and click 'repair' does it start working then? Do you know if it's using the windows zero configuration service? Can you go into control panel, network connections, right click on the wireless connection and choose properties and post the results. Also go into control panel, Administrative Tools, Services, scroll down the list till you find Windows Zero Configuration and let us know if it says started or stopped and what the startup type is.

By the way, this is a useful site for the Home Hub.. http://www.jasonmhirst.co.uk/?p=198 (let's of posts at the bottom that might be useful)

Ta

[thxultra73]

1st result is client for microsoft nteworks
2nd result doesn't say startred or stopped

[mikeb71]

I've got a similar problem.
I've got two laptops, a desktop PC and my media center all connected wirelessly.The laptops and the desktop PC all connect no problem but my problem is with the media center, if I power it off and restart it I don't have any problems but when I put it into standby and then wake it up it doesn't reconnect to the hub and I have to right click on either the Windows wireless icon or right click on the hub icon and force it to reconnect manually.

Any ideas?

[oml]

Hi, I’m having a problem with my internet connection. I have just changed my broadband provider to BT with the BT hub. When I open my Wireless Network Connection window, I get the message “Windows cannot configure this wireless connection”.

I have to select “Change the order of preferred networks” and click “Wireless Networks”, then click the box that says “Use windows to configure my wireless network settings”

Can I change a setting so I don’t have to repeat this every time I switch on my computer?

Cheers (Computer novice)

[piggy_1_98]

Originally Posted by mikeb71

I've got a similar problem.
I've got two laptops, a desktop PC and my media center all connected wirelessly.The laptops and the desktop PC all connect no problem but my problem is with the media center, if I power it off and restart it I don't have any problems but when I put it into standby and then wake it up it doesn't reconnect to the hub and I have to right click on either the Windows wireless icon or right click on the hub icon and force it to reconnect manually.

Any ideas?

This is not a similar problem, this is normal and nothing to do with BT Home Hub

[piggy_1_98]

Originally Posted by GrahamC

Does your laptop switch off your wireless card when you switch off the laptop (power saving), my wifes does and there is a button to switch it back on again and the wifi connection fires up again. Just a thought.

Nothing to do with it

[piggy_1_98]

Originally Posted by thxultra73

Hi got my new BT HOME HUB yesterday and its quality so far,will get to my problem in a minute,first i mention about the handsets.If you went for BT TOTAL BROADBAND option 3 like me then you will have to wait another month for the handset,mine didn't come with the HUB so i rang BT and was told there is a major pronlem with the handsets which are all being recalled and the re-distribution will be about a month,d'oh
Any way please help me with my problem im only an average PC user so please dont confuse me with jargon.
I have my hub located near my telephone line and its connected properly,i have an XBOX 360 connected by ethernet and it works perfectly 100% of the time,cant complain.I have my LAPTOP connected by a wireless connection and it works brilliant never cuts out or loses speed.Problem is when i shut down the LAPTOP and then say turn it on a few hours later it wont connect to the internet again,there is an icon on the taskbar which if you click shows available connections and it will show the BT HOME HUB wireless connection but my LAPTOP will not connect and its driving me mad,the only way i can keep using my LAPTOP on the internet wireless is to keep re-installing the BT HOME HUB software every time i turn it back on,only takes 3-4 mins buy its driving me crazy.Rang BT last night was kept on hold for about 30 mins then got through to some fool who could hardly speak english and could not understand a word of what im saying

I am also having this problem. The home hub wont assign a DHCP address, this seems to come randomly, and only rebooting the box will solve it which is very annoying.

I've been through all the options to no avail, I KNOW this is a software fault with the home hub, I'm a software engineer, and this is nothing to do with my setup.

I am going to ring tech support, but given your post I am wondering whether it will actually be cheaper just to get a different router.

[mikeb71]

Originally Posted by piggy_1_98

This is not a similar problem, this is normal and nothing to do with BT Home Hub

You say this is 'normal' but prior to using the BT Home Hub I used a Netgear router and never had this problem therefore I assume the Home Hub is the root of the problem.

[mteasdal]

I had the exact same problem.... but it is sortable.. I rang BT India and via citrix they sorted it out, something to do with a windows setting (Zero Configuration)... If you persevere with BT it will get sorted...

Hi, Yea iv just got off the phone to Bt lol, What it is with the Xbox 360 is the NAT can be strict, you will see this when you do a Xbox Live connection, you can add a game console on the Home Hub settings on 192.168.1.254 under advanced and some things else lol. With your laptop you do not need to install the BT disk all the time, with a ethernet connection its ok but with wireless it need the WEP or Password key which is on the back of the BT Home Hub router under BT Home Hub Wireless Settings, Its the wireless key that you have got to type in on your laptop or any other wireless devices, You DO NOT need it for wired connection, If there is still a problem just contact BT on 08000321118 and tell them, they should do what they can. If this is any help please let me know so im not useless lol. thanks.