BT Infinity - Part IV

jarzab · 04-09-2012, 9:27 PM

Quote:

Originally Posted by DVD-Man

Hi All,

Needs some advice, my exchange is due to be Infinitised on 30th September!!!! Wooo hooo and all that jazz.

Ok, the reason for the post is, what can stop me from not getting Infinity at my house? I don't want to get excited incase there is a factor at play which will see me existing on ADSL whilst everyone else gets lots of internets pushed down their lines.

Currently I live on the edge of town so I get 2Mb, my phone line comes underground not over poles and I can see the cabinet which serves my street (not from my house but I know where it is) Does the road around the cabinet need to have been dug up?

Does Openreach have to dig up everywhere of can they push cables through access holes via the telecoms manhole covers?

I've been agonising over getting Infinity ever since I bought my place as I've moved twice in 5 years and the internet speed has dropped everytime I moved, gone are the days of 30Mb+

Appreciate any advice.

In march infinity was supposed to be avaliable in my area holland park, on 30 may then 30 july. now it's not avalaible at all only the usual broadband. I hope you have more luck.

niceguy235uk · 13-09-2012, 2:51 PM

My infinity was booked for installation this morning, only for the engineer to call me to say that the fibre that was allocated to my address is not available!!

I mean ***!! I ordered this over two weeks ago and it's only on the day they call me to tell me this.

Absolute shower of ****ing ****.

Plus the fact they cut everything off before they even found out, so now I have no phone and Internet.

Useless muppets.

DVD-Man · 16-09-2012, 10:16 PM

So, do you get asked about infinity before the exchange is enabled or after go live?

I'm not far away from 30th September now.

eddgreen25 · 17-09-2012, 1:03 PM

had a call today from bt telling me that infinity is now in the area
but theres no cabinet outside

wormvortex · 17-09-2012, 1:54 PM

Quote:

Originally Posted by DVD-Man

So, do you get asked about infinity before the exchange is enabled or after go live?

I'm not far away from 30th September now.

Good luck with 30th September. It's the end of a quarter which all there dates end on if they don't know. There's a good chance within a week it will change again to 31st December. It's happened to mine for coming up two years now lol.

everett_psycho · 20-09-2012, 4:19 PM

Quote:

Originally Posted by wormvortex

Good luck with 30th September. It's the end of a quarter which all there dates end on if they don't know. There's a good chance within a week it will change again to 31st December. It's happened to mine for coming up two years now lol.

Same here. To rub it in they are now planning on offering free youview boxes to infinity customers.

Luckily in our place the office down stairs is in talks with bt to get a fibre line put in and they are finally trying to work out where all the cables are so you never know, our regular adsl might get the boost it needs if they fix up the whole properties wiring

basilmalaise · 20-09-2012, 4:25 PM

Quote:

Originally Posted by everett_psycho

Same here. To rub it in they are now planning on offering free youview boxes to infinity customers.

Luckily in our place the office down stairs is in talks with bt to get a fibre line put in and they are finally trying to work out where all the cables are so you never know, our regular adsl might get the boost it needs if they fix up the whole properties wiring

BT are going to offer free YouView boxes? That is news. I know TalkTalk are going to, but I didn't think BT had released any pricing for YouView. Have you got any more information?

everett_psycho · 20-09-2012, 4:29 PM

Quote:

Originally Posted by basilmalaise

BT are going to offer free YouView boxes? That is news. I know TalkTalk are going to, but I didn't think BT had released any pricing for YouView. Have you got any more information?

Just the press release site, lord sugar tweeted it this afternoon

http://www.btplc.com/News/Articles/S...B-9E83E0DB2B47

Azzin · 20-09-2012, 4:29 PM

Quote:

Originally Posted by basilmalaise

BT are going to offer free YouView boxes? That is news. I know TalkTalk are going to, but I didn't think BT had released any pricing for YouView. Have you got any more information?

£50 for the box, plus a £7 delivery charge.

YouView is coming soon to BT

Azzin · 20-09-2012, 4:31 PM

Quote:

Originally Posted by everett_psycho

Just the press release site, lord sugar tweeted it this afternoon

BT Press Releases

Nice....

Quote:

BT has announced today that it will offer a free YouView set top box* with no TV subscription to new BT Infinity customers.

everett_psycho · 20-09-2012, 4:39 PM

Yeah, not great being for new customers only. I'd make the switch if I could though, £50 and a sub I was willing to pay anyway isn't bad for a £300 box

FoneFreak · 21-09-2012, 11:41 AM

£49 activation charge, £6.95 delivery charge for the hub and line rental applies. To get a free YouView box you’ll need to sign up to BT Infinity/BT Broadband and BT Vision Essential (rising to £5/month on 5 Jan) both with a 12 month minimum term. You’ll also need a fast-enough line and a BT Home Hub. Quality of content depends on local transmitter, suitable rooftop aerial and availability of digital channels (YouView). We’ll charge you for some On Demand content. Terms apply.
** Speeds based on Infinity Option 2 average customer speed and UK average from Ofcom report, July 2012
*** £6.95 delivery. Existing customers will need to be out of their minimum term

leckytech · 21-09-2012, 5:01 PM

My local box DSLAM went live for accepting customer orders on the 17th but the buggers wont let me order infinity, I only live 30 yards from the box but they say BT infinity is not available yet!

Is this normal?

wormvortex · 22-09-2012, 12:02 AM

Do you know for sure that your line is fed from that box? You'd be surprised how often it is not the closest box that is the box that feeds a house espically if the whole local area wasn't built/planned around the same time.

leckytech · 22-09-2012, 8:19 AM

Quote:

Originally Posted by wormvortex

Do you know for sure that your line is fed from that box? You'd be surprised how often it is not the closest box that is the box that feeds a house espically if the whole local area wasn't built/planned around the same time.

From someone within openreach....

"I’ve just spoken to one of the guys in the Infinity Delivery Suite. The D:Slam cabinet (The big green box with all the wires in) that serves your house has been installed and was ready for customer installs from the 17th Sept. "

everett_psycho · 24-09-2012, 12:55 PM

has anyone else got a response like this from the ADSL wholesale checker?

Quote:

Your cabinet is planned to have WBC FTTC by 30th September 2012. Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 20.4 Mbps and upstream line speed of 5 Mbps.

Ours has always said this on the website and I'm not sure why it's contradicting itself within one paragraph. I know the business downstairs that we almost share an address with is looking in to fibre but BT haven't sorted that for them yet. Just seems a bit odd to have an activation date and a statement saying you already have it

DVD-Man · 24-09-2012, 1:20 PM

Just checked mines

Quote:

Your cabinet is planned to have WBC FTTC by 30th September 2012. Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 59.4Mbps and upstream line speed of 20Mbps.

Happy is not the word!!!!! I hope I can get that.

leckytech · 24-09-2012, 2:19 PM

Quote:

from the ADSL wholesale checker

Linky please

everett_psycho · 24-09-2012, 2:29 PM

Quote:

Originally Posted by leckytech

Linky please

https://www.btwholesale.com/pages/st...y_Checker.html

everett_psycho · 25-09-2012, 1:24 PM

Oh and there she goes. My exchange should have infinity by 31st December. Why bother with the date? Just say you will get it and it will be whenever its ready instead of moving it back by a quarter every 3 months

Sebastalona · 25-09-2012, 1:28 PM

Gutted, mine too.

chrisuk01 · 25-09-2012, 5:23 PM

Mine too.

Rubbish thing is, that the green cabinets have been here since Feb / March

DVD-Man · 25-09-2012, 9:33 PM

Another one bites the dust, gutted.

leckytech · 26-09-2012, 4:56 PM

Mine has been showing AO for a while but bloody BT wont accept my order as their site says its not ready!

Is this the new BT street cabs?

biohead · 26-09-2012, 5:08 PM

No, that's not a BT cab (I think that's actually a Royal Mail box used to store post when out on deliveries).

A BT fibre cab looks like this:

There are a few variations, a bit smaller or larger etc but all this colour green (possibly one or two exceptions dependant upon the local council) with quite a few ventilation holes. And the giveaway? They're always next to (5m or so) their PCP partner cab:

shodan · 28-09-2012, 8:05 PM

Got mine installed today, took about 30 mins and everything an smoothly and on time. Connected straight onto the net and measured 3 speed tests from speedtest.net which all were around 50mg - 52mg with uploads of 15-20mg and a ping of 40. All of these are massive improvements on the O2 supply I had before.

leckytech · 28-09-2012, 9:02 PM

This may seem like a dumb ass question but do they change ALL of the BT street cabs to the new type?

My exchange is enabled and I have 2 old street cabs 100yds either side of my house that havent been changed. I dont live too far from the exchange as I get around 4Mb on o2.

Does anyone know roughly what the lead times are from an exchange being enabled to all of the street cabs being enabled. Its doing my head in, I cant get any info from BT, bloody waste of space!

Any help appreciated

Paul

Sniper Ash6 · 28-09-2012, 10:32 PM

They do it based on uplift (the expected increase for those on the cabinet) but it is rolling out in greater quantities so I'd expect them to do the majority of the green cabs on enabled exchanges. 4Mb is below the national average and in ADSL terms is pretty far from the exchange.

leckytech · 29-09-2012, 6:26 AM

Yes your right Ash but Im not that far from the exchange [3k] to merit them thinking installing infinity would be a waste of time, that was my point and my concern. Its a pretty major suburban road I live on in an area where folks can probably afford infinity.

Bloody frustrated though, I was looking forward to not having to yell at the kids for watchin netflix/youtube when Im on BF3

However I was hoping that given the information I was given above from the BT infinity suite, that maybe perhaps my local street cabs wouldn't require upgrading and only the main "node" would be upgraded as per

Quote:

From someone within openreach....

"I’ve just spoken to one of the guys in the Infinity Delivery Suite. The D:Slam cabinet (The big green box with all the wires in) that serves your house has been installed and was ready for customer installs from the 17th Sept. "

. Does anyone have infinity where there little local street cab remains the old type?

Sebastalona · 29-09-2012, 8:15 AM

Quote:

Originally Posted by leckytech

Bloody frustrated though, I was looking forward to not having to yell at the kids for watchin netflix/youtube when Im on BF3

Ha, ha!! Someone else shares my pain!

Playing MW3, lots of lag. Check connection status, it's red, one bar.

Shouts: " Whose watching Netflix???. Turn it off!"

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13-09-2012, 2:51 PM	#182
niceguy235uk Senior Member Join Date: Jun 2005 Thanks: Gave 214, Got 200 Posts: 1,673	My infinity was booked for installation this morning, only for the engineer to call me to say that the fibre that was allocated to my address is not available!! I mean *!! I ordered this over two weeks ago and it's only on the day they call me to tell me this. Absolute shower of ing **. Plus the fact they cut everything off before they even found out, so now I have no phone and Internet. Useless muppets.
	Quote

16-09-2012, 10:16 PM	#183
DVD-Man Veteran Member Join Date: Jul 2004 Location: Ayrshire, Scotland Thanks: Gave 404, Got 566 Posts: 5,447	So, do you get asked about infinity before the exchange is enabled or after go live? I'm not far away from 30th September now.
	Quote

17-09-2012, 1:03 PM	#184
eddgreen25 Member Join Date: Aug 2006 Thanks: Gave 8, Got 14 Posts: 754	had a call today from bt telling me that infinity is now in the area but theres no cabinet outside
	Quote

20-09-2012, 4:39 PM	#191
everett_psycho Prominent Member Join Date: Nov 2009 Location: London Thanks: Gave 107, Got 428 Posts: 3,699	Yeah, not great being for new customers only. I'd make the switch if I could though, £50 and a sub I was willing to pay anyway isn't bad for a £300 box
	Quote

21-09-2012, 11:41 AM	#192
FoneFreak Member Join Date: Apr 2010 Thanks: Gave 3, Got 8 Posts: 121	£49 activation charge, £6.95 delivery charge for the hub and line rental applies. To get a free YouView box you’ll need to sign up to BT Infinity/BT Broadband and BT Vision Essential (rising to £5/month on 5 Jan) both with a 12 month minimum term. You’ll also need a fast-enough line and a BT Home Hub. Quality of content depends on local transmitter, suitable rooftop aerial and availability of digital channels (YouView). We’ll charge you for some On Demand content. Terms apply. Speeds based on Infinity Option 2 average customer speed and UK average from Ofcom report, July 2012 * £6.95 delivery. Existing customers will need to be out of their minimum term
	Quote

21-09-2012, 5:01 PM	#193
leckytech Senior Member Join Date: May 2007 Location: Sunderland Thanks: Gave 115, Got 90 Posts: 1,020	My local box DSLAM went live for accepting customer orders on the 17th but the buggers wont let me order infinity, I only live 30 yards from the box but they say BT infinity is not available yet! Is this normal?
	Quote

22-09-2012, 12:02 AM	#194
wormvortex Veteran Member Join Date: May 2005 Location: South of Heaven Thanks: Gave 279, Got 198 Posts: 5,194	Do you know for sure that your line is fed from that box? You'd be surprised how often it is not the closest box that is the box that feeds a house espically if the whole local area wasn't built/planned around the same time.
	Quote

25-09-2012, 1:24 PM	#200
everett_psycho Prominent Member Join Date: Nov 2009 Location: London Thanks: Gave 107, Got 428 Posts: 3,699	Oh and there she goes. My exchange should have infinity by 31st December. Why bother with the date? Just say you will get it and it will be whenever its ready instead of moving it back by a quarter every 3 months
	Quote

25-09-2012, 1:28 PM	#201
Sebastalona Veteran Member Join Date: Aug 2008 Location: Edinburgh Thanks: Gave 1,794, Got 1,263 Posts: 7,051	Gutted, mine too.
	Quote

25-09-2012, 5:23 PM	#202
chrisuk01 Member Join Date: Jul 2004 Location: Midlands Thanks: Gave 23, Got 16 Posts: 518	Mine too. Rubbish thing is, that the green cabinets have been here since Feb / March
	Quote

25-09-2012, 9:33 PM	#203
DVD-Man Veteran Member Join Date: Jul 2004 Location: Ayrshire, Scotland Thanks: Gave 404, Got 566 Posts: 5,447	Another one bites the dust, gutted.
	Quote

26-09-2012, 4:56 PM	#204
leckytech Senior Member Join Date: May 2007 Location: Sunderland Thanks: Gave 115, Got 90 Posts: 1,020	Mine has been showing AO for a while but bloody BT wont accept my order as their site says its not ready! Is this the new BT street cabs?
	Quote

26-09-2012, 5:08 PM	#205
biohead Member Join Date: Mar 2012 Thanks: Gave 1, Got 18 Posts: 130	No, that's not a BT cab (I think that's actually a Royal Mail box used to store post when out on deliveries). A BT fibre cab looks like this: There are a few variations, a bit smaller or larger etc but all this colour green (possibly one or two exceptions dependant upon the local council) with quite a few ventilation holes. And the giveaway? They're always next to (5m or so) their PCP partner cab:
	Quote

28-09-2012, 8:05 PM	#206
shodan Veteran Member Join Date: Dec 2001 Location: shoeburyness Thanks: Gave 379, Got 822 Posts: 5,814	Got mine installed today, took about 30 mins and everything an smoothly and on time. Connected straight onto the net and measured 3 speed tests from speedtest.net which all were around 50mg - 52mg with uploads of 15-20mg and a ping of 40. All of these are massive improvements on the O2 supply I had before.
	Quote

28-09-2012, 9:02 PM	#207
leckytech Senior Member Join Date: May 2007 Location: Sunderland Thanks: Gave 115, Got 90 Posts: 1,020	This may seem like a dumb ass question but do they change ALL of the BT street cabs to the new type? My exchange is enabled and I have 2 old street cabs 100yds either side of my house that havent been changed. I dont live too far from the exchange as I get around 4Mb on o2. Does anyone know roughly what the lead times are from an exchange being enabled to all of the street cabs being enabled. Its doing my head in, I cant get any info from BT, bloody waste of space! Any help appreciated Paul
	Quote

28-09-2012, 10:32 PM	#208
Sniper Ash6 Eminent Member Join Date: Jun 2008 Location: 127.0.0.1 Thanks: Gave 2,212, Got 4,517 Posts: 23,308	They do it based on uplift (the expected increase for those on the cabinet) but it is rolling out in greater quantities so I'd expect them to do the majority of the green cabs on enabled exchanges. 4Mb is below the national average and in ADSL terms is pretty far from the exchange.
	Quote

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BT Infinity - Part IV