[filmfreak71]

I've just gotten off the phone with BT having spend almost an hour speaking to them after they phoned me after starting a web chat.

The basic problem is I'm on option 3, but the max connection I can get is 8mb, that has been gradually dropping over the past year down to around to an average of 3.5mb at anytime. They upgraded our exchange last week and ever since, it disconnects me if the line isn't used for an hour or so. On top of that I can't get more than a 1mb connection.

According to the lady I spoke to, I've been put on a restrictive connection but couldn't tell me why as apparently the bill department is closed. So apparently I now have to phone back on Wednesday, when the billing department re-opens.
It's really annoying they won't tell me why I've been restricted, especially when a) I'm on option 3 where they scrapped the fair usage policy in April 2011 and b) even if they still did have it on option 3, it resets on the 26th of the month, and there is no way I've gone past any limits in the past 10 days.

Sorry for the rant, I just needed to get it off my chest

[Trollslayer]

If your exchange has LLU it may be worth considering changing ISP - or even if it hasn't.
BT service is awful and I feel sorry for the staff since they don't stand a chance of being able to provide good service.

[accyuklad]

everyone knows bt service calls are slow or just repeat the same thing

[filmfreak71]

Well after speaking to them again yesterday, it appears I'm not restricted, but now I'm getting a download speed of 0.25mb while my next door neighbour is getting 8mb
But as they have done some more work on the exchange apparently I have to wait another 10 days to everything to "settle down".

[Knyght_byte]

On ADSL it can take up to around 10 days for things to settle down and sync, how much it swings will generally depend on distance. I'm close to green box and exchange, so when I was on ADSL, it didnt swing very much, but a mate of mine who is on same exchange but further away found his connection going up and down like a yoyo.

No doubt you probably have done, but double check all your telephone points have filters in, including ones for stuff like sky boxes etc. Also, try plugging the router directly in to the master telephone point. Also check you have a master socket and not Star wiring, if you have star wiring, that may be responsible for the poor quality.

[wormvortex]

Mine didn't change once in the 10day training period.

[filmfreak71]

Well BT have finally admitted that there is a problem on my line, after 4 phone calls each time going through the same flippin' check list and same useless questions they finally admitted that there was a problem on the line. So now I just have to wait until next week for an engineer to come out.

[filmfreak71]

BT Engineer has just been, installed a new line from the exchange, changed the noise ratio and apparently it should have kicked in straight away, but no, I'm still on a 0.75mb download line, but apparently now have to wait another 3 days while it settles down again