The Fifth Element Exchange Program

peterweg · 14-06-2007, 5:31 PM

The Fifth Element Exchange Program
http://www.blu-ray.com/news/?id=252
Posted June 14, 2007 by Josh

Sony Pictures When Blu-ray first launched, there were great expectations for the titles released. That was especially true for 'The Fifth Element', which had been a home theater enthusiast favorite on DVD. Unfortunately, the results were less than stellar, but Sony is here to atone! Those who purchased 'The Fifth Element' in its current form can exchange the disc for the new, cleaned up version of the film, due out July 17th.

The disc will come as a BD-50, encoded with AVC, and have two lossless/uncompressed audio tracks: the same PCM track from the original release (which was quite excellent) and a 20-bit Dolby TrueHD track. The extras remain the same, but the film has been remastered for a cleaner/crisper video experience.

Right now, Sony is taking down your name, mailing address, and phone number and will contact you closer to the release of the remastered version on how to exchange your disc. When you call, have that information ready, or if you are emailing, make sure to place it in your message. Here is the contact information:

Phone: 800-860-2878
Email: consumer@sphecustomersupport.sony.com

supermackem · 15-06-2007, 6:12 AM

Usa only i guess.

Nic Rhodes · 15-06-2007, 5:37 PM

Quote:

Originally Posted by supermackem

Usa only i guess.

Do we know about this yet?

BadAss · 18-06-2007, 8:42 PM

I didn't buy the original but will definitely be getting the re-mastered version.

It's great to see Sony replace the original for all those early adoptors.

KevD · 18-06-2007, 8:45 PM

I see over on DVDTalk, alot of the US members have recieved replies to their email already. I sent as soon as it was posted and have recieved nothing

Either they are ignoring me or putting together something for non US buyers

-Hitman- · 19-06-2007, 5:51 PM

Looks like Sony are not only doing this in the US but may well be over here as well, Bonus!

I contacted Sony re:Fifth element trade in as i have the poor master bluray version and they've replied with the following...

Dear Valued Consumer:

Thank you for your e-mail. We appreciate your interest in Sony Pictures Home Entertainment (SPHE) products.

We are in the process of evaluating your inquiry. Thank you for your patience as we review this concern. We will reply shortly.

Thank you for your continued patronage and for taking the time to contact us.

Regards,

SPHE Consumer Affairs Team

Get contacting Guys!

consumer@sphecustomersupport.sony.com

Nic Rhodes · 19-06-2007, 6:26 PM

No answer for me, I will wait and see about the UK....

-Hitman- · 19-06-2007, 6:28 PM

Quote:

Originally Posted by Nic Rhodes

No answer for me, I will wait and see about the UK....

Soon as they reply to me again, i will post here!

BadAss · 19-06-2007, 6:36 PM

Lets hope it's all worth the hassle Sony are putting into this title. Sony needs more must own discs.

KevD · 10-07-2007, 10:32 PM

Anyone recieved anymore on this? I havent heard anything since sending an email as soon as it was announced.

Nic Rhodes · 11-07-2007, 3:45 AM

Still no answer for me.

KevD · 23-07-2007, 9:26 PM

Finaly got a reply, but still no real answer!

"Dear Kevin:

Thank you for your e-mail. We appreciate your interest in Sony Pictures Home Entertainment (SPHE) products.

We are currently awaiting word from our head office on how they would like to handle this situation with international consumers. At this time we do not have the ability to ship to international locations and as soon as we find out if the replacements will come through this location or an international location we will let you know. Thank you for your patience as we review this concern. We will reply shortly.

Thank you for your continued patronage and for taking the time to contact us.

Regards,

SPHE Consumer Affairs Team 5"

KevD · 16-10-2007, 9:05 AM

Kudos to Sony, I had written this off but hadnt got around to getting the remastered version, but this morning a Remastered Fifth Element arrived from them as a replecement to the 1st release, I had recieved no further info and didnt send my other disc back to anyone.

mjn · 16-10-2007, 11:59 AM

I wonder if they'll exchange any number of the standard DVD editions they released?

Nic Rhodes · 18-10-2007, 7:51 PM

Very late but Sony have come good. Quite impressed, an email telling me it would happen would have been better however and prevented me buying the disc again however

KevD · 18-10-2007, 9:14 PM

Quote:

Originally Posted by Nic Rhodes

Very late but Sony have come good. Quite impressed, an email telling me it would happen would have been better however and prevented me buying the disc again however

Indeed, if they had confirmed I could have informed them I no longer own the original version.

However I was subjected to the inferior version and made a loss in selling so a replacement is still the least they could do

richard plumb · 19-10-2007, 9:20 AM

have they come good, or just said that they are looking at whether they can do anything?

Although I've now bought the new version, so I'll have two (like with Casino Royale).

Nic Rhodes · 19-10-2007, 9:25 AM

Disc arrived in the post!

-Hitman- · 19-10-2007, 12:11 PM

Nothing here!

I did email them again last night, no reply yet.

Does anyone have a phone number as the OP posted number is not recognized?

KevD · 19-10-2007, 12:25 PM

Quote:

Originally Posted by Dr HTPC

Nothing here!

I did email them again last night, no reply yet.

Does anyone have a phone number as the OP posted number is not recognized?

Havent tried it as I done all by email, but thats the US number as there was no system in place for UK customers so need USdial code.

-Hitman- · 19-10-2007, 2:06 PM

Cheers Kev,

I stuck a 0 on the front (0800) but when i got errors on both tries i thought it may be US.

I'll keep checking the emails.

-Hitman- · 25-10-2007, 11:51 AM

Whey hey,

Sony finally came good for me and i've received a new copy of the re-mastered version today in the post!

Cheers Sony!

EddyHorn · 25-10-2007, 12:14 PM

It might be too late to do anything but how do I tell which version I have?

nigel77 · 25-10-2007, 12:18 PM

Hi
The remastred version has DD true high def sound the original release doesn't

Cheers

Nigel

EddyHorn · 25-10-2007, 12:28 PM

Quote:

Originally Posted by nigel77

Hi
The remastred version has DD true high def sound the original release doesn't

Cheers

Nigel

Thanks, I'll check that out.

-Hitman- · 25-10-2007, 2:10 PM

The new version also has a gold sign saying "Full HD 1080" on the bottom left of the back cover.

I only emailed them my name and address details last week (18th) after seeing that they had started sending out replacement copies on here, so you should still be able to get a copy.

Last emails i had sent before that were enquiring about any exchange only, no details were given then!

Good luck!

mthor · 28-10-2007, 11:29 AM

A quick question,
I sent an email on Friday(got a reply that evening)and they said they would send a replacement disc after they recieved my disc (still in shrink wrap,)which is understandable.Should i hold onto the case i currently have?
Have people recieved a disc and cover as a replacement or just the disc?
Thanks,
Mark.

-Hitman- · 28-10-2007, 2:26 PM

Quote:

Originally Posted by mthor

A quick question,
I sent an email on Friday(got a reply that evening)and they said they would send a replacement disc after they recieved my disc (still in shrink wrap,)which is understandable.Should i hold onto the case i currently have?
Have people recieved a disc and cover as a replacement or just the disc?
Thanks,
Mark.

I just emailed my name and address, four days later they sent me a brand new sealed remastered version, same as if i had just bought it from a shop, not just the disc.

Didn't ask for my original back at all, i'll probably bang it on ebay.

EddyHorn · 08-11-2007, 1:44 PM

Should I expect to have heard something by now?