Chronicle digital copy issue

aerodynamic18 · 30-05-2012, 5:20 PM

Guys i bought Chronicle on Blu-ray yest and it came with a free digital copy. I got it from tecos. When i enter the code into iTunes i get a message that i need to insert my digital copy dvd but i didn't get one and there wouldn't have been one in the box. I contacted apple and they have said there is nothing they can do and to contact the manufacturer. I have but not had a reply and i want to put this on my iPad for my travels this weekend. What can i do and does anyone have a similar issue?

No-One · 30-05-2012, 5:39 PM

Same issue here with the steelbook from play.com. I sent an email to the fox support address on Saturday but still not had a reply. May have to resort to just ripping the disc instead

Do you think it might be worth making the distributors like play etc aware of the problem?

aerodynamic18 · 30-05-2012, 5:46 PM

not sure could be. Think if i did that to tescos they would look at me. However if i have had no answer by tomorrow ill be trying to return it. Is there a fox number for the uk?

No-One · 30-05-2012, 6:03 PM

I emailed the address on their website 20th Century Fox International | Digital Copy which is foxdigitalcopy@foxcustomercare.com

The also have a phone number on their site which is 0808 120 7647

I've only emailed so far. If you have any luck by phone do post your results pls

aerodynamic18 · 30-05-2012, 9:55 PM

i think that could be a number for the USA tho? If it is for the UK id ring tomorrow

richard1875 · 30-05-2012, 10:06 PM

I think you have to enter the code from the insert into the digitalcopy website to retrieve an itunes code. Not tried myself as i don't bother with digital copies.

FoxDigitalCopy.com - Plays Everywhere

aerodynamic18 · 30-05-2012, 10:20 PM

i did that and it didn't help. The code it gives you at the end is the same as the one you type in in the first place!

hippo99 · 31-05-2012, 12:06 AM

Quote:

Originally Posted by aerodynamic18

i did that and it didn't help. The code it gives you at the end is the same as the one you type in in the first place!

Maybe try it again later.
Someone on Amazon said the Fox website gave them a code that worked with iTunes without needing the disc. Maybe the website hadn't been fixed yet when you tried it.
Amazon.co.uk: Customer Reviews: Chronicle: Extended Edition (Blu-ray + Digital Copy)[Region Free]

AngrilyHot · 31-05-2012, 12:56 AM

I had the same issue but this has now been fixed. When you log into foxdigitalcopy.co/uk/go you are instructed to enter the code found inside the box. The site is then supposed to generate a NEW code which you then cut & paste into itunes. Instead it was just repeating the same code you had just entered. Fox are aware and have resolved this issue so if you try again you should find that you are provided with a new code which works fine!

aerodynamic18 · 31-05-2012, 7:53 AM

yes just got email and tried and it works. downloading now

No-One · 31-05-2012, 10:03 AM

Aha. I'll try again tonight then.

Celticbhoy1888 · 09-06-2012, 10:55 PM

Just tried this and it's still giving the same code as the one on the insert

No-One · 10-06-2012, 11:14 AM

Strange. Mine was throwing out the same code to start with. Several days later it give a proper code and downloaded from iTunes.

madformusic · 16-06-2012, 12:45 PM

anyone got a spare digital copy code they haven't used and dont mind giving away i would really like it please?

if so anyone can pm me that would be great
thanks

madformusic · 19-06-2012, 9:10 PM

if anyone has a spare unused code they dont want i would greatly appreciate it for my sons ipod

thanks

30-05-2012, 5:20 PM	#1
aerodynamic18 Member Join Date: Oct 2008 Thanks: Gave 16, Got 8 Posts: 414	Chronicle digital copy issue Advertisement Want to Advertise? Guys i bought Chronicle on Blu-ray yest and it came with a free digital copy. I got it from tecos. When i enter the code into iTunes i get a message that i need to insert my digital copy dvd but i didn't get one and there wouldn't have been one in the box. I contacted apple and they have said there is nothing they can do and to contact the manufacturer. I have but not had a reply and i want to put this on my iPad for my travels this weekend. What can i do and does anyone have a similar issue?
	Quote

31-05-2012, 12:56 AM	#9
AngrilyHot New Member Join Date: May 2012 Thanks: Gave 0, Got 0 Posts: 1	Problem with Chronicle digital copy has been fixed! I had the same issue but this has now been fixed. When you log into foxdigitalcopy.co/uk/go you are instructed to enter the code found inside the box. The site is then supposed to generate a NEW code which you then cut & paste into itunes. Instead it was just repeating the same code you had just entered. Fox are aware and have resolved this issue so if you try again you should find that you are provided with a new code which works fine!
	Quote

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30-05-2012, 5:39 PM	#2
No-One Member Join Date: Nov 2004 Location: Rutland Thanks: Gave 2, Got 3 Posts: 144	Same issue here with the steelbook from play.com. I sent an email to the fox support address on Saturday but still not had a reply. May have to resort to just ripping the disc instead Do you think it might be worth making the distributors like play etc aware of the problem?
	Quote

30-05-2012, 5:46 PM	#3
aerodynamic18 Member Join Date: Oct 2008 Thanks: Gave 16, Got 8 Posts: 414	not sure could be. Think if i did that to tescos they would look at me. However if i have had no answer by tomorrow ill be trying to return it. Is there a fox number for the uk?
	Quote

30-05-2012, 6:03 PM	#4
No-One Member Join Date: Nov 2004 Location: Rutland Thanks: Gave 2, Got 3 Posts: 144	I emailed the address on their website 20th Century Fox International \| Digital Copy which is foxdigitalcopy@foxcustomercare.com The also have a phone number on their site which is 0808 120 7647 I've only emailed so far. If you have any luck by phone do post your results pls
	Quote

30-05-2012, 9:55 PM	#5
aerodynamic18 Member Join Date: Oct 2008 Thanks: Gave 16, Got 8 Posts: 414	i think that could be a number for the USA tho? If it is for the UK id ring tomorrow
	Quote

30-05-2012, 10:06 PM	#6
richard1875 Member Join Date: Nov 2006 Location: Birmingham Thanks: Gave 44, Got 45 Posts: 264	I think you have to enter the code from the insert into the digitalcopy website to retrieve an itunes code. Not tried myself as i don't bother with digital copies. FoxDigitalCopy.com - Plays Everywhere
	Quote

30-05-2012, 10:20 PM	#7
aerodynamic18 Member Join Date: Oct 2008 Thanks: Gave 16, Got 8 Posts: 414	i did that and it didn't help. The code it gives you at the end is the same as the one you type in in the first place!
	Quote

31-05-2012, 7:53 AM	#10
aerodynamic18 Member Join Date: Oct 2008 Thanks: Gave 16, Got 8 Posts: 414	yes just got email and tried and it works. downloading now
	Quote

31-05-2012, 10:03 AM	#11
No-One Member Join Date: Nov 2004 Location: Rutland Thanks: Gave 2, Got 3 Posts: 144	Aha. I'll try again tonight then.
	Quote

09-06-2012, 10:55 PM	#12
Celticbhoy1888 Senior Member Join Date: Apr 2007 Location: Highlands, Scotland Thanks: Gave 143, Got 80 Posts: 1,110	Just tried this and it's still giving the same code as the one on the insert
	Quote

10-06-2012, 11:14 AM	#13
No-One Member Join Date: Nov 2004 Location: Rutland Thanks: Gave 2, Got 3 Posts: 144	Strange. Mine was throwing out the same code to start with. Several days later it give a proper code and downloaded from iTunes.
	Quote

16-06-2012, 12:45 PM	#14
madformusic Member Join Date: May 2009 Thanks: Gave 0, Got 1 Posts: 66	anyone got a spare digital copy code they haven't used and dont mind giving away i would really like it please? if so anyone can pm me that would be great thanks
	Quote

19-06-2012, 9:10 PM	#15
madformusic Member Join Date: May 2009 Thanks: Gave 0, Got 1 Posts: 66	if anyone has a spare unused code they dont want i would greatly appreciate it for my sons ipod thanks
	Quote

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Chronicle digital copy issue