[StumpyBloke]

I haven't had any of the audio drop outs on any of the films but do get a slight hiss sometimes and only from the rear (right?) speaker when there is quite a lot of sound, ie no hissing on a very quiet scene. (bitstream and LPCM) Any one else?

Onkyo NR609 amp and PS3.

Ta

[Steve Webb]

Originally Posted by Steve Webb

Just tried all 6 in sequence for the first time this evening just to see if they loaded ok and was mortified when my Oppo completely seized up after 20 secs or so loading disc 1!
I couldn't even eject the disc as the only button that would work was the power button on the front of the player so switched it off and tried again only to find the exact same issue again!!

Clutching at straws I entered the Setup menu and amended HDMI CEC from off to on under 'device setup' and BD-Live Net Access from off to on under 'network setup' and bingo, disc 1 played fine loading up to Top menu in just under 1min. Disc 2 loaded fine too but disc 3 seizure!!

I don't want to tempt fate but since turning the Oppo off and back on following the 3rd seizure, every disc has loaded absolutely fine and I've tried each disc at least twice now.

I assumed the changes I'd made to the settings had made the difference. However, having rechecked the 2 settings, they have both reset to my original off settings I assume following the 3rd crash???

All fine now, touch wood, in terms of loading (approx 55 secs) and no audio or
visual issues to report either.

FYI, my Oppo BD-83 is hooked up to a Onkyo PR-SC5507. I only mention this as some people have reported a variety of other issues which appear to be related the equipment in the chain.

Cheers
Steve

Just thought I'd mention that since my first playback issues with disc 1 & 3 I've had absolutely no problems since with any disc and have done nothing to the settings of my Oppo or Onkyo.
I've just started working my way through the movies, watching them for the first time in years and I'd forgotten how great they are and why I bought them on DVD in the first place!
Btw, I think the DTS-HD Master Audio is a vast improvement over the legacy DD of the DVDs!

Cheers
Steve

[moochers]

Originally Posted by babyinateacup

Hi All

Just wondering if anyone else has the same problem on the bonus documentary disc as I have: When watching the making of star wars, ESB, Classic Creatures and the anatomy of a dewback, the picture is only about a sixth of the screen, almost the size of a pip commentary. All the other docs and movies plays perfectly. I know this set comes from the UK for distribution where I am...

I have also encountered this problem.Not sure what the solution is! Everything else in this box set plays perfectly on my Sony BDP S380,but those older docs appear top left ina small box.
Someone must have the answer!!!!!

[Geoff_D]

I seem to remember Oppo players were doing a similar thing with the Alien movies (another Fox release, natch). I think it took a firmware update to fix, I could be wrong...

[golden phoenix]

mine are playing fine.. probably a firmware upgrade will fix this as has been mentioned

[moochers]

Originally Posted by Geoff_D

I seem to remember Oppo players were doing a similar thing with the Alien movies (another Fox release, natch). I think it took a firmware update to fix, I could be wrong...

Yep,firmware upgrade did the job nicely.Thanks!

[robh2002]

Originally Posted by MarkyMark70

Hi Golden P and Olivier, on the Denon UK site there's a link for downloads: DENON UK | Downloads

I looked up my model number, etc to find the latest firmware which I then saved on my laptop.

I had to buy a USB to RS232 (serial) cable. Got it from local Maplins. Basically one end is USB for my laptop, the other end has a plug with nine pins. On the back of the AVR2310 there's a port that says RS232... Plug in here. Then via the download, it wipes the AVR and then loads up new software. I had to reset everything up again this evening (audessy settings, speaker sizes, placement, custom names for inputs, etc.). Took about 10 mins to update.

They say on the site that there is risk doing this and if you're not sure a dealer or Denon can help. I work with IT a fair bit for my job, so I don't mind doing this sort of thing.

Hope it helps you both. If you get stuck, do call Denon... They were very helpful.
DENON UK | Contact

Just to add my experience - same problems with drop outs on a Denon 2310 (via a Sony S370 player). Sony was up to date, but still had the drop outs.

Bought one of these:

http://cgi.ebay.co.uk/ws/eBayISAPI.d...d=718678885008

Followed instructions on the Denon web site to upgrade firmware and it all worked like a dream. I have not noticed any problems since the update.

For those worried about doing it themselves, I'd say just follow the instructions to the letter and you _should_ be OK. For just over £5 for the cable, it might save you £80 even if it does mess up and you have to send it back to Denon.

Just realised this seller has (presumably) recently messed up the price - I paid £5.29 - currently on for £55.29!!! And (obviously) no, I'm not the seller!

[Olivier777]

At last, my problem is solved!

The short version
Updating the Denon 2310's firmware from 69 / 30 / 14 to 69 / 34 / 15 did the trick.
Thanks a lot to all of you!



The details

It took an awful long time because of Denon France.
The site says there is no warranty if the hardware was not bought in France-- they don't care, and I've had proof of it.

I tried getting in touch with them nonetheless, because a few members here had had a great experience with Denon UK (getting the firmware update immediately, even though the warranty was six months void in one case, and with Denon paying for the shipping in another); so had I : when I called them, the person I had discussed the problem with me (as I reported here): they were aware of the issue, that updating the firmware seemed to solve the problem according to customer feedback, that they were investigating it and informing Denon Japan; indeed, I remember Denon UK had asked a fellow member if he could send his Star Wars set along with the player.
In other words, Denon UK cared about its products and its customers and tried to solve the issue and to understand it.

It took me two weeks to reach the person supposedly in charge at Denon France. I had been told to call him, and had tried several times; they eventually told me he was at some expo.
I still could not reach him when he was supposed to be back.
Eventually, I did, and he told me he was not a technician at all, that he kept getting customers and answered sometimes.
Then he told me there was no way Denon France would update by firmware because I had bought the A/V receiver in another country; I explained I thought that maybe they could make an exception because: Denon UK had been extra nice with its customers (as stated above); it was not a matter of understanding what was wrong with the unit, nor repairing a burnt device, but merely updating the firmware; I thought they would like to investigate this mysterious issue.
Nothing doing.

The tech shops they farm out al the servicing told me to try and ask someone in charge of customer service or commercial deals.
I did. The guy replied he was not a technician and did not care and I should ask the tech guy; he would not listen to anything, especially the part where it was precisely he who was supposed to make a decision.

Two whole weeks lost because of a bunch of idiots who did not care.
Granted, they state it clearly that they won't touch anything bought outside of France, but still, I expected some professionalism from them: professional interest in an issue reported to them for the first time, politeness and courtesy.

I could not deal with it until yesterday; I went to the tech shop yesterday afternoon, gave them the receiver, and got it back this afternoon (they called when they opened in the morning, but I couldn't go).
I re-wired the whole thing, checked the exact version of the new firmware, did not bother reconfiguring all the parameters, just made a quite speaker test (the chance of an error was nil, but I still did it), and tried Episode IV.

I only had time to check four of the drop-out I had spotted, but it worked fine in all cases. I'll check all the other spots on this and the other movie (Episode II), but the issue has obviously been fixed by the update.

It cost me more than a cable, but I'm so unlucky I didn't want to take any risks. Besides, by ordering the amp, the speakers and their stands from Richer Sounds, even with DHL shipping, I had saved the equivalent of the amp's price in France (!) (and I got the next version of the speakers, too!), so I could "afford" paying for the upgrade.

Also, because two clerks at my bank made terrible mistakes (professional and behavioral), the manager refunded me some money (nearly twice as much as the upgrade cost me), so in the end I can consider I didn't pay anything for the upgrade.

As soon as I can, I will watch Episode IV again (it works better as a stand-alone than Episode II).
I had been waiting for years to get Star Wars in digital form; I expected there to be a special 30th Aniversary box set and had been disappointed by the lack of it. I had not seen the new movies since their theatrical release, Episode IV since the 2007 edition, and Episodes IV & V since even longer (I could not go see the 20th Anniversary editions).
Having the movie marred by those drop-outs was thus a terrible let down-- there are much more terrible things in life, of course (I've had more than my share of terrible); relatively speaking, though, it was awful, after so many years of patience and longing.

Thank again!
I'll keep visiting the site.


All the best,

[golden phoenix]

Originally Posted by Olivier777

At last, my problem is solved!

The short version
Updating the Denon 2310's firmware from 69 / 30 / 14 to 69 / 34 / 15 did the trick.
Thanks a lot to all of you!



The details

It took an awful long time because of Denon France.
The site says there is no warranty if the hardware was not bought in France-- they don't care, and I've had proof of it.

I tried getting in touch with them nonetheless, because a few members here had had a great experience with Denon UK (getting the firmware update immediately, even though the warranty was six months void in one case, and with Denon paying for the shipping in another); so had I : when I called them, the person I had discussed the problem with me (as I reported here): they were aware of the issue, that updating the firmware seemed to solve the problem according to customer feedback, that they were investigating it and informing Denon Japan; indeed, I remember Denon UK had asked a fellow member if he could send his Star Wars set along with the player.
In other words, Denon UK cared about its products and its customers and tried to solve the issue and to understand it.

It took me two weeks to reach the person supposedly in charge at Denon France. I had been told to call him, and had tried several times; they eventually told me he was at some expo.
I still could not reach him when he was supposed to be back.
Eventually, I did, and he told me he was not a technician at all, that he kept getting customers and answered sometimes.
Then he told me there was no way Denon France would update by firmware because I had bought the A/V receiver in another country; I explained I thought that maybe they could make an exception because: Denon UK had been extra nice with its customers (as stated above); it was not a matter of understanding what was wrong with the unit, nor repairing a burnt device, but merely updating the firmware; I thought they would like to investigate this mysterious issue.
Nothing doing.

The tech shops they farm out al the servicing told me to try and ask someone in charge of customer service or commercial deals.
I did. The guy replied he was not a technician and did not care and I should ask the tech guy; he would not listen to anything, especially the part where it was precisely he who was supposed to make a decision.

Two whole weeks lost because of a bunch of idiots who did not care.
Granted, they state it clearly that they won't touch anything bought outside of France, but still, I expected some professionalism from them: professional interest in an issue reported to them for the first time, politeness and courtesy.

I could not deal with it until yesterday; I went to the tech shop yesterday afternoon, gave them the receiver, and got it back this afternoon (they called when they opened in the morning, but I couldn't go).
I re-wired the whole thing, checked the exact version of the new firmware, did not bother reconfiguring all the parameters, just made a quite speaker test (the chance of an error was nil, but I still did it), and tried Episode IV.

I only had time to check four of the drop-out I had spotted, but it worked fine in all cases. I'll check all the other spots on this and the other movie (Episode II), but the issue has obviously been fixed by the update.

It cost me more than a cable, but I'm so unlucky I didn't want to take any risks. Besides, by ordering the amp, the speakers and their stands from Richer Sounds, even with DHL shipping, I had saved the equivalent of the amp's price in France (!) (and I got the next version of the speakers, too!), so I could "afford" paying for the upgrade.

Also, because two clerks at my bank made terrible mistakes (professional and behavioral), the manager refunded me some money (nearly twice as much as the upgrade cost me), so in the end I can consider I didn't pay anything for the upgrade.

As soon as I can, I will watch Episode IV again (it works better as a stand-alone than Episode II).
I had been waiting for years to get Star Wars in digital form; I expected there to be a special 30th Aniversary box set and had been disappointed by the lack of it. I had not seen the new movies since their theatrical release, Episode IV since the 2007 edition, and Episodes IV & V since even longer (I could not go see the 20th Anniversary editions).
Having the movie marred by those drop-outs was thus a terrible let down-- there are much more terrible things in life, of course (I've had more than my share of terrible); relatively speaking, though, it was awful, after so many years of patience and longing.

Thank again!
I'll keep visiting the site.


All the best,



image

good! im glad you got it sorted in the end Olly...i know how hacked off i was with all the issues with my denon..but denon uk were very helpful as you said, and so were richer sounds who i bought it from (even lending me an amp whilst mine was away) ..and finally i can watch star wars in comfort, without sound glitches and lip sync issues (also had some with avatar as well) but all solved now..and its a nice feeling!

[Korum]

what firmware version is required to run the original Star Wars on Samsung Blu-Ray players please.

edit: sorted now, just needed to be turned off at the wall. It works perfectly now.

[Smashing3000]

I just exchanged my SW Blu-rays today, when I try and watch the making of Star Wars documentary on bonus disc 3 it only displays as a small box in the top left corner of the screen, other features on this disc also play in a small box but some, like the Star Wars in other shows feature are full screen.

Is this a known issue please?

[Indiana Jones]

I have seen this issue mentioned a few times but luckily I never experienced any problems with any of the discs in this set, my player might be old but still one of the best lol

[Smashing3000]

I did a firmware update and solved the problem, d'oh, seems obvious now.

[Zhukov]

Episode iv, chapter 5 when Leia first talks to Vader, her voice is way out of sync with the video on my copy. Is everybody else's the same?

[Indiana Jones]

Originally Posted by Zhukov

Episode iv, chapter 5 when Leia first talks to Vader, her voice is way out of sync with the video on my copy. Is everybody else's the same?

A lot of people on here reported audio issues but I never experienced any so could be your player or sound system causing it.

[derekcfoley]

Same problem with my Samsung BDP1400 audio drop outs approx every minute for a second all the way through ep4 slightly better on ep 5.

No AV amp connected either.

Player crashes on extras disc at random points during menu selections making it unwatchable.
Also tried altering settings on player from bitstream to pcm etc. No difference at all.

Ep1 seems to have only occasional audio drop outs during action scenes.

Firmware update didn't improve things either.

[derekcfoley]

Originally Posted by idbirch

The audio dropout issue only affects certain AVRs, at the moment it seems to be the older models. If you're bitstreaming the DTS-HD and don't get an audio dropout at around 00h37m on New Hope, you're fine.

I get audio drop outs constantly through episode 4 even with no AV receiver - just Samsung BD-P1400 connected directly via HDMI to a Samsung TV. Bitstream/PCM options were changed too, no difference at all - made watching episode 4 painful, as sound drop outs were every minute for approx 1-2 seconds. Less frequent in Ep5 though... Can't even watch extras disc, crashes all the time. I've reluctantly emailled Samsung support, who bizarrely said revert firmware back to factory settings!, even complained to Lucasfilm & THX!

Pretty fed up now, as its in the hands of either buying a newer player (one that hopefully has no such compatibility issues), or wait for a firmware update.

[quarry2006]

So, you didn't revert the player back to the factory settings, then?

[derekcfoley]

I will give it a try, but I have a feeling its a "stock response" on the part of support staff. I suppose therer might be a chance it works, but surely there is little point in doing this as I have other disks that wouldn't play without the newer firmware. Its hardly convenient to have to reinstalling firmware every time I want to play specific disks.

[quarry2006]

Surely it's better than getting a new player or waiting for an upgrade, though?

[derekcfoley]

True. But will it work - You have a lot more faith in support staff than I do! I'll let you know.

I suppose I can live with having to wait 30-50 minutes for an update to install next time I want to play a different disc!

Re getting a new player, the big question is this - do more recent players load the more complex "java menu" discs of the last few years such as Star Trek and Star Wars more quickly? the 3-5 minutes my player takes each time to even see a basic menu is incredibly annoying.

[Indiana Jones]

I haven't updated the firmware of my player for along time now and have so far never come across a disc it didn't like, sure it takes awhile to get to the main menu but has never given me any playback problems on the discs I have seen people on hear complain about (ie Alien boxset/Avatar/Star Wars Saga)

Might be worth having a look in the Xmas sales for a new player?

[Ricky27]

I got this set xmas and had problems with the pictures breaking up and the DTS MA dropouts.

After updating the PIONEER BDP-320 im glad to say this resolved the picture issues.
Updated our DENON AVR-2809 after callng DENON UK who swiflty sent me the update files via email, and this fixed all the audio issues on the star wars discs.

I must say the chap i spoke to at DENON was very helpful.

[bino]

Originally Posted by bino

just to let you all Know mine has sound drop out on attack of the clones and A Newhope exactly the same as other people will post again when i check out the others hopefully tonight
I have a sony 360 and dennon 2310 amp was so looking forward to these but am dissapointed first and third discs play fine

Updated my Denon 2310 today and seems to have sorted the sound problems on attack of the clones will check others today

[amita]

I have a Panny BD player connected to a Denon 2310, and since I updated the firmware (or got the dealer to, as I bricked the amp when trying it meself), I've had no further sound drop outs on any of the discs.

[Cilopaulo]

Hi. Can anyone, please help me? I'd like to know if the Complete Saga has portuguese subtitles? I'm about to order it from Amazon, because in Portugal is quite expensive. And even though my english isn't that bad, my wife's... Thanks

[HaiderGill]

Hi,

Just wondering if the issues are now fixed? I have Denon DVD-2500BT and Denon AVR-2808. They are both running their latest firmwares respectively. Just don't want to shell on the complete saga to be disappointed. Does anybody have an answer as to what caused the glitch?


Thanks
Haider

[DTSFan2k]

Originally Posted by Cilopaulo

Hi. Can anyone, please help me? I'd like to know if the Complete Saga has portuguese subtitles? I'm about to order it from Amazon, because in Portugal is quite expensive. And even though my english isn't that bad, my wife's... Thanks

Unfortunately the UK version only has English subtitles I'm afraid.

[idbirch]

Originally Posted by DTSFan2k

Unfortunately the UK version only has English subtitles I'm afraid.

Don't be afraid. It's ok.

[IndianaBlues]

Originally Posted by golden phoenix

good! im glad you got it sorted in the end Olly...i know how hacked off i was with all the issues with my denon..but denon uk were very helpful as you said, and so were richer sounds who i bought it from (even lending me an amp whilst mine was away) ..and finally i can watch star wars in comfort, without sound glitches and lip sync issues (also had some with avatar as well) but all solved now..and its a nice feeling!

It's been a while since I posted on here - I opted to leave my 1910 in place back when all these issues kicked off, however I've just moved house so it's currently sat in a box and therefore the daunting prospect of unplugging all the cables isn't an issue.

I've just called Denon UK (NI phone number), and was transferred to a foreign dial-tone and a customer support chap with a Germanic accent. Whilst he was nice enough, he said that according to his system there were no issues logged with the 1910 and Star Wars blus, and that a firmware upgrade was not going to help. I could however send it off to one of the two support centres in the UK at cost to have an update if I wanted. I've also spoken to Richer Sounds, who said they'd look into it for me but then haven't called back for over a week...

Phoenix, can you remember which number you called? I opted for product faults on the phone menu, perhaps I should have tried a different one?