ok just got an email back and they are sending out a replacement
its order and in my account ready for dispatch tomorrow
do i send the old one back ??
in my order it looks like they have done me another order
will my card be charged ??
heres what they said
Good day,
Thank you for contacting Amazon.de in connection.
I am very sorry that the goods received in perfect condition.
Because of the shortcomings you describe, we take the article "Moon Walker (limited Steelbook - back at Amazon.de exclusive) [Blu-ray]" of course. (The order of the original broadcast is in the subject.)
I therefore have an immediate replacement (# 303-0338096) for the defective items caused. Our logistics center will send the new program as quickly as possible to the same address. The actual delivery date, you can see on "My Account" on the top right of our homepage (
Amazon.de: Günstige Preise bei Elektronik & Foto, DVD, Musik, Bücher, Games, Spielzeug & mehr) under the new order.
Please use our online return center to return the goods to us:
Amazon.de - Rücksendezentrum
Here we guide you step by step through the return process. Please print as provided for therein for the return shipping label and place it in your delivery. You can also find the return address.
Please return postage of the product only to us.
Please use whenever possible, Amazon.de-transport package and the original manufacturer's packaging for the return. A request: Please send back always to the full article with complete accessories us.
All information about the return can be found on our website:
Amazon.de Hilfe: Details zur Rückgabe
IMPORTANT: Please note that a return in the mail a few days on the road can be and needs our product return some processing time. Once we have made in your return home, you will receive a confirmation e-mail from us.
IMPORTANT: Please note also § 11 of our terms and conditions, where we point out that the initial delivery will be returned within 30 days of us must:
Amazon.de Hilfe: Allgemeine Geschäftsbedingungen
I regret the effort, and thank you very much for your trouble.
I was able to solve your problem?
If so, please click here:
http://www.amazon.de/rsvp-y?c=ergctwxx3363182212
If not, please click here:
http://www.amazon.de/rsvp-n?c=ergctwxx3363182212&q=deff
To contact us for any other cause or have further questions, please contact us using the contact form on our help pages:
Amazon.de Hilfe
(Note that this e-mail address only to send but is not equipped to receive e-mails.)
Regards,
Krishan Pant
Our goal: to be the most customer companies in the world. Your feedback will help us.
Amazon.de: Günstige Preise bei Elektronik & Foto, DVD, Musik, Bücher, Games, Spielzeug & mehr